Digital Services and User Participation at the BHIC

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How do you mean, “I need to have this right now”?

Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Our website... ,[object Object]

Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Goals Social Media ,[object Object],[object Object],[object Object],[object Object]

User participation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Visits research rooms and website 2001/2010

State Archives in North-Brabant BHIC, branches Den Bosch and Grave Visits research rooms and website 2001/2010

Growth services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Goals ,[object Object],[object Object],[object Object]

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

197 605 1966 3451 4611 6179 t/m september New messages local history & water Comments local history and water New messages genealogy & research Comments genealogy & research

Share of messages Patrons BHIC

577 users posted 1 message 1 user posted 201 messages (and she doesn’t even live in Brabant) Core community in 2010 Messages Users

Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Forums: the hat ,[object Object],[object Object]

Forums: the rabbit ,[object Object],[object Object],[object Object],[object Object],[object Object]

What is chat? ,[object Object],[object Object]

Goals ,[object Object],[object Object]

[object Object],[object Object],[object Object]

Total amount of chats in 2010: 1.217 Amount of chats per month

Avarage amount of chats per shift

Topics Genealogy Research General Local History Source: data t/m 2010

Avarage amount of chats per weekday Source: data t/m 2010

Handling Answered Followed up via email Invited to research room Invited to submit email Forwarded internal Referred Not answered Other Source: data t/m 2010

Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]

Results & Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Impact summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Digital Services and User Participation at the BHIC

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Digital Services and User Participation at the BHIC