Master Global Project ManagementTorrens University Aus.docx

Master Global Project Management
Torrens University Australia
BUSINESS PROCESS
MANAGEMENT & SYSTEM
PROJ6009
Subject Structure
Module 1 – Foundation of Business Process Management (BPM)
Module 2 – Drivers of BPM Projects and Opportunities
Module 3 – Phase of Business Process Management
Module 4 – Business Process Analytics and Improvement
Module 5 – Lean and Six Sigma in BPM
Module 6 – Enterprise Systems and Applications in BPM
Roughly Two sessions (weeks) per Module
Business Process
A Business Process consists of a set of activities that are
performed in coordination in an organisational and technical
environment.
Business process is a collection of inter-related events,
activities and decision points that involve a number of actors
and objects, and that collectively lead to an outcome that is of

value to at least one customer.
A business process model consists of a set of activity models
and execution constraints between them. Typical examples:
Quote to Order
Order to Cash
Procure to Pay
Issue to
Solution
Application to Approval
Business Process Model
Observe to Analyse
Analyse to Interpret
Interpret to Decision-Making
Strategy to Operations
Performance to Evaluation

Pillars of BPM
People (Process Owner)
Process (Operations Flow)
Technology (Better process enabler)
BPM Life Cycle
The business process lifecycle consists of phases that are
related to each other which are organised in a cyclical structure,
showing their logical dependencies.
Many design and development activities are conducted during
each of these phases, and incremental and evolutionary
approaches involving con-current activities in multiple phases
are not uncommon. (Segatto 2013)

Segatto, M., Pádua, S. I. D. d., & Martinelli, D. P. (2013).
Business process management: a systemic approach? Business
Process Management Journal, 19(4), 698-714.
6
Administration
& Stakeholders
BPM Life Cycle
Evaluation
Design & Analysis
Configuration
Enactment

Business Process Levels
Organisational vs Operational
What happened here, what happened out there?
So what in it for me (the business)?
Why we intent to do this?
Now we are doing it?
Hang on, how we gonna do it?
Any 7 Ss enable us to do it?
Now we are REALLY doing it…

Oh Sh*t, something went wrong…
What can we find from mistakes?
Let’s change people, methods, environment?
Are we ready to do it again?
Do it now, do it right, do it with methods...
Cool, we did it!
We did it well!
Can we do it again?
Business Process Levels
Key BPM Capabilities
Leverage for Efficiency
BPM enables by service oriented architecture (SOA)
BPM solutions maximise assets re-use
Respond Faster

BPM allow flexible processes design, quick responses to
customer, partners and competitions
Manage Change
Streamline processed to keep employees productive and
customers satisfied
Basic Components of BPM
Modeling and Simulation
Business Activity Monitoring (BAM)
Rules and Pre-built Frameworks
Content-centric Processing
Collaboration Between People
Process Automation
Ten Principles of Good BPM

1. Principles of Context Awareness
2. Principle of Continuity
3. Principle of Enablement
4. Principle of Holism
5. Principle of Institutionalisation
6. Principle of Involvement
7. Principle of Joint Understanding
8. Principle of Purpose
9. Principle of Simplicity
10. Principle Of Technology Appropriation
Driver and Triggers
Organisations
Management
Employees
Customers
Products and services
Processes
IT

Conduct the Audit
Analysis necessity for process improvement
Design objectives, strategies and team
Stakeholders impacted and required
Current As-Is process
Ideal Should-Be process
Execution and Enactment
Monitor and Evaluation
As-Is vs To-Be Process
As-Is Process:
Examine flowchart
Document functional performance
Point out the Obvious improvement needed
Qualitative and Quantitative measurement on performance

To-Be Process:
Enforce future values
Visionary and ideation
Required inputs
Desirable outcomes
Upstream selection
Though describe the future outcome of change
As-Is vs. To-Be Processes
Should-Be Process
Identify the foreseeable state of process
Strategic movement and/or improvement
VOCs and CTQs
VOPs and boundaries
Might be undergoing transition / incomplete

Phases of BPM – Another view
Design – Identification of current and design for future
processes
Modelling – Consider multiple combination of variables (What
if)
Execution – Use technical and human intervention to automate
processes
Monitoring – where process performance is measured; tools are
used, BAM
Optimisation – Lesson learned, performance improved, value
created, reach a level of maturity
Process Governance
Impersonal governance
Rules, Regulations, Organisational requirements
Policies, Procedures, Compliance

Personal governance
Work ethics,
Work capabilities
Work performance
Business Intelligence aim to generate more values for customers
and the business
Accurate view of business process is required and the starting
point
Process optimisation and maturity are the BPM goals
Combine process flow with data
Business Process Analytics
Type of Analytics
Descriptive analytics – What happened?
Eg: Compare current data and historical record, and see what
happened?
Predictive analytics – What might happen?

Eg: Pareto to identify key influencers
Regression to analyse inter-relationship among variables
Prescriptive analytics – What should we do?
Eg: Optimization or Simulation model – True business
intelligence
Key BP Analytics
Business process analytics can help increase operational
efficiency, protect company reputations, eliminate waste and
save resources. Key BP analytics:
Core Competency analytics
Supply Chain analytics
Project and Program analytics
Main BPI Methods
Business Process Re-engineering (BPR)
Newly developed processes are being creative, innovative, and
change focused

Process Mapping
Inter-relationship among business
activities are being efficient
and effective
Six Sigma
Scientific, statistical and evidence based improvement
Benchmarking
Comparison study on current performance and standardised
performance
Main BPI Methods
Business Process Re-Engineering (BPR)
Using Radical change to improve organizational performance

Do stuff
-> Do stuff differently
-> Do different stuff
-> Do different stuff differently
Kaizen Approaches
Much of the focus in kaizen is on reducing "waste" and this
waste takes several forms:
Movement – moving materials around before further value can
be added to them
Time – spent waiting (no value is being added during this time)
Defects – which require re-work or have to be thrown away
Over-processing – doing more to the product than is necessary
to give the "customer" maximum value for money

Variations – producing bespoke solutions where a standard one
will work just as well.
Kaizen Approaches
8 Wastes of LEAN
Defects
Over-production
Waiting
Non-Utilised talent
Transportation
Inventory
Motion
Extra-Processing
https://goleansixsigma.com/8-wastes/
Process Mapping
Not just data flow or flow chart, but a framework shows
relationships between the activities, people, data and objectives.

There are two types of process mapping:
Value-added process map,
Cross-functional map or process interaction map.
Swim Lane
Customer experience
Improve Processes
Map processes.
Analyse the process.
Redesign the process.
Acquire resources.
Implement & communicate change.
Review the new process.
DMAIC Methodology
DMAIC is a structured problem-solving methodology widely
used in modern businesses.

Define – Measure – Analyze – Improve – Control
DMAIC encourages creative thinking within boundaries, such as
keeping basic process, product or service.
Implement LEAN in Manufactory
Identify values (Current value & future value proposition)
Map the value stream (VSM)
Create and maintain the flow (From As-Is to To-be)
Establish Pull, not Push (Understand customer’s requirements,
not push fixed products through)
Improve continuously (Kaizen…)
Value Stream Map (VSM)
Step 1
Step 3
Data:
Set up time: 10 min

Process time: 300 min
Units in queue: 23
Complexity: 15
Queue time: 65 min
Data:
Set up time: 8 min
Process time: 400 min
Units in queue: 21
Complexity: 22
Queue time: 122 min
Step 2
VSM is a process map with data to identify values & quantify
waste
Enterprise Resources Planning System
ERP is a typical ES widely used in manufactory industry,
incorporated with key functions such as Product development,
Production and Post-sales Services. Normally including:
HRM (Human Resources Management)
CRM (Customer Relationship Management)
FRM (Financial Resources Management)
SCM (Supply Chain Management)

MRP (Manufacturing Requirement Planning)
ERP Phases / Life Cycle
Planning Phase
Implementation Phase
Post – Implementation phase
Extended enterprises and E-business
ERP Customisation vs Configuration
Customisation is always optional
Customisation embedded organisational requirements
The original software are designed to accommodate various
configuration
The effect configuration changes system behaviour and

performance can be predicted
Challenge of ERP
Top Management Commitment
Why we need, choose, use this ERP?
Business Process Clarity
Simple, Complicated, Complex or Chaotic
IT Infrastructures
Hardware and Software ready and updated
Change Management
Who is doing what in the new System?
Insufficient Training
How does it work exactly? Predecessors and Successors

Lack of Ownership
It was not my idea, why ask me to do it now?
Challenge of ERP
Tools for ERP evaluation
Stakeholders and End-users feedback
MBO checklist (Manage by Objectives)
Cost-Benefits analysis
Variance analysis: compare “As-is” and “To be” processes
Benchmarking
Questions

IHP 501 Final Project One Milestone Two Guidelines and
Rubric
Summary of the Issues
Overview: As a healthcare professional driven to advocacy, you
must be aware of the disparities of healthcare systems within
and across borders. In this
module, you examined globally emerging health issues such as
global health threats, infectious diseases, and human
trafficking. These emerging health issues
require a focus on prevention and an understanding of the best
practices for the treatment of the affected vulnerable
populations.
Prompt: In this milestone, you will analyze the major health
issues in the country you chose for Final Project One.
To begin your health study, summarize the three major health
issues identified in the country you selected, including the
economic, social, and cultural factors
influencing the health issue. Describe what the various

stakeholders (government, other organizations, vulnerable
populations, etc.) are currently doing to
address the issues. Evaluate the current response to each issue
as good, bad, or needing improvement, and then propose
interventions for improving the health
of a vulnerable population impacted by each issue.
Specifically, the following critical elements must be addressed:
III. Health Study: Identify three major areas of health study
within the country for your analysis. You should have a section
for each topic in your country
profile, and each section should address the following elements:
A. Explain the significance and impact of the issue within the
country, using your research as support.
B. Identify the populations impacted most by the issue and
explain how they are impacted. Include a consideration of why
these populations are
affected in your response.
C. Assess the impact that social and cultural factors have on the
populations vulnerable to the issue. Include in your assessment

how these factors
may affect the populations’ vulnerability to the issue.
D. Assess the impact that economic factors have on the
populations affected by the issue. Include in your assessment
how these factors may affect
the populations’ vulnerability to the issue.
E. Assess the extent to which any current actions taken by
organizations or governments are helping address the issue. If
nothing is being done to
address the issue, explain why.
F. Determine the influence of major stakeholders and
organizations—national and international—that play a role in
the healthcare environment of
the country.
G. Recommend an intervention or improvement to an action and
justify how it could help address the issue.
Rubric

Guidelines for Submission: Your paper must be submitted as a
3- to 5-page Microsoft Word document with double spacing, 12-
point Times New Roman font,
one-inch margins, and at least three sources cited in APA
format.
Critical Elements Proficient (100%) Needs Improvement (75%)
Not Evident (0%) Value
Health Study:
Significance
Explains the significance and impact of each
issue within the country, supported with
research
Explains the significance and impact of each
issue within the country, but explanations
are cursory or incomplete, contain

inaccuracies, or lack support
Does not explain the significance and impact
of each issue within the country
13.5
Health Study:
Populations
Impacted
Identifies the populations impacted most by
the issues and explains how they are
impacted, including a consideration of why
the populations are affected
Identifies populations impacted by each
issue and explains how they are impacted,
but identifications neglect those most
impacted, explanations are cursory or lack
consideration of why the populations are
affected, or response is incomplete or
contains inaccuracies

Does not identify the populations impacted
by each issue or explain how they are
impacted
13.5
Health Study:
Social and Cultural
Factors
Assesses the impact that social and cultural
factors have on the populations vulnerable
to each issue, including how the factors may
affect the populations’ vulnerability to the
issue
Assesses the impact that social and cultural
factors have on the populations vulnerable
to each issue, but assessments are cursory or
missing how the factors may affect
vulnerability or response is incomplete or
Does not assess the impact of social and

cultural factors on the populations
vulnerable to the issues
12.5
Health Study:
Economic Factors
Assesses the impact that economic factors
have on the populations affected by each
issue, including how the factors may affect
the populations’ vulnerability to the issue
Assesses the impact that economic factors
have on the populations affected by each
issue, but assessments are cursory or missing
how the factors may affect vulnerability or
response is incomplete or contains
inaccuracies
Does not assess the impact of economic
factors on the populations affected by the
issues
12.5

Health Study:
Current Actions
Assesses the extent to which any current
actions taken by organizations or
governments are helping address each issue;
if nothing is being done to address the
issues, explains why
Assesses the extent to which current actions
taken by organizations or governments are
helping address each issue; if nothing is
being done to address the issues, explains
why, but assessments or explanations are
cursory, incomplete, or contain inaccuracies
Does not assess the extent to which current
actions taken by organizations or
governments are helping address each issue;
if nothing is being done to address the
issues, does not explain why
12.5

Health Study:
Influence
Determines the influence of major
stakeholders and organizations—national
and international—that play a role in the
healthcare environment of the country
Determines the influence of major
stakeholders and organizations that play a
role in the healthcare environment of the
country, but determination is incomplete or
Does not determine the influence of major
stakeholders and organizations that play a
role in the healthcare environment of the
country
12.5
Health Study:
Intervention
Recommends an intervention or

improvement to an action and justifies how
it could help address the issue
Recommends an intervention or
improvement to an action, but
recommendation is illogical, contains
inaccuracies, or lacks a justification, or
justification is cursory, illogical, or contains
inaccuracies
Does not recommend an intervention or
improvement to an action
13
Articulation of
Response
Submission has no major errors related to
APA citations, grammar, spelling, syntax, or
organization

Submission has major errors related to APA
citations, grammar, spelling, syntax, or
organization that negatively impact
readability and articulation of main ideas
Submission has critical errors related to APA
citations, grammar, spelling, syntax, or
organization that prevent understanding of
ideas
10
Total 100%
PROJ6009 T1, 2020 Assessment 2A Marking And Feedback
Form
Presenter / Group: __Group 6 - _Daljeet and Rupali
___________________________ Date: ___04/08/2020___
Category
Scoring Criteria
Points
Score

Organisation
(15 points)
The type of presentation is appropriate for the topic and
audience.
5
3.5
Information is presented in a logical sequence.
5
4
Presentation appropriately cites requisite number of references.
5
4
Content
(50 points)
Introduction is attention-getting, lays out the problem well, and
establishes a framework for the rest of the presentation.
5
3
Technical terms are well-defined in language appropriate for the
target audience, eg mapping, processes etc

10
9
Material included is relevant to the case study and reflect to the
BPI theories
15
9
Critical analysis included on the selected case study, lesson
learnt recorded
15
10.5
There is an obvious conclusion summarizing the presentation.
5
5
Presentation
(35 points)
Speaker maintains good eye contact with the audience and is
appropriately animated (e.g., gestures, moving around, etc.).
5
5
Speaker uses a clear, audible voice. Delivery is poised,

controlled, and smooth.
10
10
Good language skills and pronunciation are used.
5
4
Visual aids are well-prepared, informative, effective, and not
distracting.
10
9
Length of presentation is within the assigned time limits.
5
3
Total Points
100
79
Feedback and Commentary
The presentation informative but took more time than required
because of which it was little dragging.
Assessor Name/Group: 5

Form
Presenter / Group: DALJEET AND RUPALI KAUR
Date: 08/05/2020
Category Scoring Criteria Points Score
Organisation
(15 points)
audience. 5 4
Information is presented in a logical sequence. 5 4
5 4

Content
(50 points)
establishes a
framework for the rest of the presentation. 5 4
target
audience, eg mapping, processes etc 10 6
BPI theories 15 11
learnt recorded 15 11
There is an obvious conclusion summarizing the presentation. 5
3.5
Presentation
(35 points)
appropriately

animated (e.g., gestures, moving around, etc.). 5 5
controlled, and
smooth. 10 3.5
Good language skills and pronunciation are used. 5 4
distracting. 10 7
Length of presentation is within the assigned time limits. 5 2
Total Points 100 69
Feedback and
Commentary
GROUP2(SUJAN AND TEAM)
Assessor Name/Group:

Form
Date: 08/05/2020
Category Scoring Criteria Points Score
Organisation
(15 points)
audience. 5 4
Information is presented in a logical sequence. 5 4
5 4
Content
(50 points)
establishes a
framework for the rest of the presentation.
5 4
target
audience, eg mapping, processes etc
10 6

BPI theories 15 11
learnt recorded 15 11
There is an obvious conclusion summarizing the presentation. 5
3.5
Presentation
(35 points)
appropriately
animated (e.g., gestures, moving around, etc.).
5 5
controlled, and
smooth.
10 3.5
Good language skills and pronunciation are used. 5 4
distracting. 10 7
Length of presentation is within the assigned time limits. 5 2
Total Points 100 69
Feedback and
Commentary

Form
Date: 08/05/2020
Category
Scoring Criteria
Points
Score
Organisation

(15 points)
audience.
5
4
5
4
5
4
Content
(50 points)
5
4
10
6

BPI theories
15
11
learnt recorded
15
11
5
3.5
Presentation
(35 points)
5
5
10

3.5
5
4
distracting.
10
7
5
2
Total Points
100
69
Form
Presenter / Group: Daljeet & Rupali /Group 6

Date: 8/04/2020
Category
Scoring Criteria
Points
Score
Organisation
(15 points)
audience.
5
3
5
4
5
4
Content
(50 points)

5
2
target audience, e.g.: - mapping, processes etc.
10
5
BPI theories
15
7
Critical analysis included on the selected case study; lesson
learnt recorded
15
8
5
4
Presentation
(35 points)

5
3
10
8
5
4
distracting.
10
3
5
2
Total Points
100
57

The coordination was good among team members. There were
very long sentences in the slides and one member was reading
the whole lines, less or no graphics so slide was bit
monotonous.
Assessor Name/Group: Rama, Roshit & Umesh/ Group 10
Form
Presenter / Group:
_______6_____________________________________________
________ Date: __08-04-2020____
Category
Scoring Criteria
Points
Score
Organisation
(15 points)
audience.
5
4

5
4
5
5
Content
(50 points)
5
4
10
8
BPI theories
15
13

learnt recorded
15
13
5
4
Presentation
(35 points)
5
3
10
8
5
3

distracting.
10
7
5
2
Total Points
100
78
Good presented the subject material but too much words in each
slide, and it was a reading for some presenters, it requires
audience attention by avoiding reading the whole data. At the
end its great job from you my from friends.
PROJ6009 T1, 2020 Assessment 2A Marking and Feedback
Form
Presenter / Group: Group 6 - Daljeet Kaur and Rupali Goyal

Date: 08/04/2020
Category
Scoring Criteria
Points
Score
Organisation
(15 points)
audience.
5
3.5
5
4
5
5
Content
(50 points)

5
4
10
6
BPI theories
15
13
Critical analysis included on the selected case study; lesson
learnt recorded
15
10
5
4
Presentation
(35 points)

5
5
10
7.5
5
4
distracting.
10
8.5
5
3
Total Points
100
77.5

Presentation content and sources was nicely listed. Voice and
pronunciation were clear as well. But the length of the
presentation was over the allotted time.
Assessor Name/Group: Group 4 - Rikesh Rajkarnikar and Som
Bahadur Gurung
Form
Presenter / Group: _6 – Dajeet &
Rupali_____________________________________________
Date: 7/12/2020
Category
Scoring Criteria
Points
Score
Organization
(15 points)
audience.
5
2.5
5
3

5
4
Content
(50 points)
5
3
10
2
BPI theories
15
9
learnt recorded
15

8
5
2.5
Presentation
(35 points)
5
4
10
3
5
2
distracting.
10

7
5
0
Total Points
100
Speakers could be clearer in term of the presentation and
definitely more concise.
The was an issue with the flow of the presentation and could be
my organized.
The Passover from one presenter to another kept happening and
this would be better if they did it from the first half by one and
then the next half by one.
Also while presenting engagement was lacking but I can give
them the benefit since its pretty difficult to engage audiences
through the online format.
Good Presentation could be much better as both the presenters
had a good understanding of the subject matter being presented.

Form
Presenter / Group: ______G6 Daljeet,
Rupali_________________________________________ Date:
__week8__
Category
Scoring Criteria
Points
Score
Organisation
(15 points)
audience.
5
3
5
4

5
5
Content
(50 points)
5
4
10
6
BPI theories
15
8
learnt recorded
15
10

5
4
Presentation
(35 points)
5
5
10
7
5
3
distracting.
10
6
5

3
Total Points
100
67
Cambridge
Good table contents,
Intro – briefing on the case
Reading the slides a lot and what the case is about
Using Apple to discussion business design implementation Gap?
A certain level of discussion of case,
Some of critical analysis – Personal view added, though not
linking to BPM we studied
Slides too wordy
Should use more formal language to present
+ 5 points = 72
Assessor Name/Group: Kevin
Form
Presenter / Group: __Daljeet

_6___________________________________________________
______ Date: __8/4/2020____
Category
Scoring Criteria
Points
Score
Organisation
(15 points)
audience.
5
5
5
4
5
3
Content
(50 points)

5
4
10
7
BPI theories
15
12
learnt recorded
15
12
5
4
Presentation
(35 points)

5
-
10
7
5
8
distracting.
10
5
5
0
Total Points
100

Overall a good presentation, however, there are so many
contents in every slide.
Lack of use of diagrams, tables, maps...
Poor Time management
Assessor Name/Group: Arjawa, Saraswati and Sonia/1
Form
Presenter / Group: _____________________Group 6 Daljeet,
Rupali_______________________________ Date: __8/4__
Category
Scoring Criteria
Points
Score
Organisation
(15 points)
audience.
5
4

5
3
5
2
Content
(50 points)
5
2
10
8
BPI theories
15
8

learnt recorded
15
8
5
5
Presentation
(35 points)
5
5
10
10
5
3

distracting.
10
8
5
2
Total Points
100
68
Presentation was too long timewise. More examples of
companies which changed business model could have been
useful. The slides had too many words.
Assessor Name/Group: Sconza-Brodowicz Group 3
Form
Presenter / Group: _group
6__________________________________________________
Date: __8/4/20____
Category
Scoring Criteria
Points
Score

Organisation
(15 points)
audience.
5
3
5
2
5
3
Content
(50 points)
5
3

10
4
BPI theories
15
9
learnt recorded
15
12
5
4
Presentation
(35 points)
5
5

10
6
5
3
distracting.
10
8
5
3
Total Points
100
65
Assessor Name/Group: arif javeed/Waseem akram

Master Global Project ManagementTorrens University Aus.docx

Master Global Project ManagementTorrens University Aus.docx

Recommandé

Recommandé

Contenu connexe

Similaire à Master Global Project ManagementTorrens University Aus.docx

Similaire à Master Global Project ManagementTorrens University Aus.docx (20)

Plus de endawalling

Plus de endawalling (20)

Dernier

Dernier (20)

Master Global Project ManagementTorrens University Aus.docx