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The Future of Work | Intrapreneurship
Improvement |

The continuing involvement of employees in the
quest for continuous improvement of products
and services but also the processes that make
possible is a must have. 


     How do we wo   rk on employee engagement?
     How to turn yo ur employees into intrapreneurs?
Employee expectations |


That engagement is
necessary for your
organization and
its drivers are the
main expectations
of employees...
Employers expectations |

Engaged    Passion
           Creativiy
           Initiative
           Intellect
Present




          Diligence
          Obedience

                        — Gary Hamel - Webinar July 2011
A key emerging trend in the ne
                                  w Connected     Empowerment |
  Enterprise is treating employee
                                   s as an asset
  and thus as an internal custom
                                     er and
  stakeholder — from both: an
                                  IT and HR
  perspective. Organizations that
                                     recognize
 that by empowering employees
                                    to achieve
 instead of impeding them,  will
                                   gain a
 competitive advantage in retain
                                 ing key talent.
 Because the current “social
                                media
 generation” is used to working
                                   with tools
that are increasingly social an
                                d collaborative,
the ability to foster that type
                                   of work
environment — while still sati
                               sfying privacy
and security concerns — is ke
                                 y to
engagement in the workplace.

                          — Yammer Blog - November 21, 2011
A key emerging trend in the ne
                                  w Connected     Empowerment |
  Enterprise is treating employee
                                   s as an asset
  and thus as an internal custom
                                     er and
  stakeholder — from both: an
                                  IT and HR
  perspective. Organizations that
                                     recognize
 that by empowering employees
                                    to achieve
 instead of impeding them,  will
                                   gain a
 competitive advantage in retain
                                 ing key talent.
 Because the current “social
                                media
 generation” is used to working
                                   with tools
that are increasingly social an
                                d collaborative,
the ability to foster that type
                                   of work
environment — while still sati
                               sfying privacy
and security concerns — is ke
                                 y to
engagement in the workplace.

                          — Yammer Blog - November 21, 2011
2009


                                                                                                                     Sécurité d’Empl
                                                                        2010       Rémunération




                                                                                                          Conditions de travail




                                                 2009 — 2010
                                                                                                  Relation Sociales
                                                                                    Soutien

Source: SD Worx – Engagement Study 2009/2010 ©                                     Culture
                                                                                         Mission, Vision, Stratégie
                                                 Impact on Engagement


                                                                               Developpement
                                                                                                 Reconnaissance




                                                                                               fonction
                                                                                                                          Engagement |
2009


                                                                                                                     Sécurité d’Empl
                                                                        2010       Rémunération




                                                                                                          Conditions de travail




                                                 2009 — 2010
                                                                                                  Relation Sociales
                                                                                    Soutien

Source: SD Worx – Engagement Study 2009/2010 ©                                     Culture
                                                                                         Mission, Vision, Stratégie
                                                 Impact on Engagement


                                                                               Developpement
                                                                                                 Reconnaissance




                                                                                               fonction
                                                                                                                          Engagement |
Embedding change |

                                                          Initiative
                                                            people
Organisational Value




                                                                  Transforming HR
                                                                   Step
                                                                          Turn your employees into
                                        Agile                       2     intrapreneurs who initiate
                                                                          change
                                       people

                                                     (Re)vitalising HR
                                                     Step   Make your employees agile to
                                                      1
                       Inflexible                           cope with changes

                       people

                                    Employee Value
Social Business |

A business philosophy that emphasizes employee trust and
autonomy as an alternative to hierarchical command and control
management. Additionally, the philosophy views customers and
business partners as trusted components of the organization,
not as external constituents.

The philosophy should be supported by appropriate organizational
design, culture, business process, and technology strategies
and investments.
Social Business |



The model of the past is a hierarchical structure, with a
bureaucracy that runs on conformity, control, standardization, and
specialization. It was designed for large organizations to be efficient
at scale, not to address the ways humans work best.
— The Management 2.0 Challenge: How will YOU Reinvent Management in Your Organization?—HBR
Culture |




Only 6% of the employees find their
company’s culture innovative
whereas 80% find themselves innovative
Intrapreneurship |
                           Structures giving freedom
                           Processes fostering autonomy
                           Culture of collaboration

   Potential elements                Phenomenon                     Outcomes (performance)

                                                                        Customer statisfaction
MGMT Activities &
Organisational culture
                               Venture Creation &
                                   Innovation
                                                                           Job statisfaction
Organisational setting


                                       Strategic renewal
Skills & Attitudes of an
                                                                        Financial performance
employee


                               The model of intrapreneurship — Heinonen, Jarna & Korvela, Kaisu Turku
                               School of Economics and business Administration, Turku, Finland
A complete new way of organising |
Autonomy


by minimizing
hierarchical structures
and rules
A complete new way of organising |
Strength Based Workdesign


Organising work
matching
individual strenghts and
organisational objectives
A complete new way of organising |
Collaboration


Amplifying
collaboration by
stimulating dialogue,
interaction and
knowledge sharing
Leadership |




                   } }
                                          No hierarchy
Strong hierarchy
                      more & more
                       co-workers
  Top - down              with           Collaboration
                       leadership
                   competences needed

VIP leaders club                        Leadership by all
Leadership |
Social Architects
                   0   15      30              45               60


  Stimulator

   Innovator

      Mentor

         Pilot

     Mediator

   Coordinator

     Productor

      Controller

           None


                            — What roles are still too few in your
                            organization for optimal performance?
Leadership |
Social Architects
                   0   15          30              45               60


  Stimulator

   Innovator
  Building teams,
     Mentor
  Optimising collaboration,
  UsingPilot
         participative decision-making, managing conflict
     Mediator

   Coordinator

     Productor

      Controller

           None


                                — What roles are still too few in your
                                organization for optimal performance?
Leadership |
Social Architects
                   0     15      30              45               60


  Stimulator

   Innovator

      Mentor
  Living with change,
        Pilot
  Thinking creatively,
     Mediator
  Creating change
   Coordinator

     Productor

      Controller

           None


                              — What roles are still too few in your
                              organization for optimal performance?
Leadership |
Social Architects
                   0   15          30             45               60


  Stimulator

   Innovator

      Mentor

         Pilot
  Understanding self and others,
     Mediator
  Communicating effectively,
   Coordinator
  Developing subordinates
     Productor

      Controller

           None


                               — What roles are still too few in your
                               organization for optimal performance?
Leadership |
Social Architects
                  0   15          30              45               60


  Stimulator

   Innovator

      Mentor

         Pilot

     Mediator
  Visioning,
  Planning and goal-setting,
   Coordinator

  Designing and organising,
     Productor

  Delegating effectively
      Controller

           None


                               — What roles are still too few in your
                               organization for optimal performance?
Visionary


Intrapreneurial   Organizational
                                   Leadership |
                   Leadership

  Engaged

                     Team                  Pilot
Accountable        Leadership


Open-minded                              Innovator

                  Interpersonal
    Agile          Leadership            Stimulator

  Empathic
                                          Mentor

Collaborative
                    Personal
                   Leadership
   Inspiring


   Attitude                                Roles
Visionary


Intrapreneurial
                                                                                Leadership |
  Engaged
                                    Stimulator
                                                                                        Pilot
Accountable
                      Attitude
                                        Mentor

Open-minded                       Innovator                                           Innovator
                                                                   Stimulator
    Agile
                                                        Attitude
                                                                                      Stimulator

  Empathic
                                                                                       Mentor
                     Pilot
Collaborative                                 Stimulator

                                 Attitude
   Inspiring
                  Other
                                            Innovator
   Attitude                                                                             Roles
Turn your employees into intrapreneurs
                                        who initiate change or innovate |

Give people enough time to work on creative ideas, but set up formal
processes to make sure those ideas go somewhere.

Encourage all your employees to contribute to the innovation dialogue.
Assemble and unleash a diverse workforce. Diverse viewpoints result in
better ideas.

Design a career path for your intrapreneurs. Look for nontraditional
ways to advance their careers.

Prepare for the pitfalls of intrapreneurship. Be prepared to deal with
failure and conflict.
WIIFM |



Looking at / for opportunities
Listening for my customers, colleagues, partners
Actively collaborate
Be a red monkey / search red monkeys
...
Integrate in HR processes |

                                           t proactive. Iden      tifies any opportunities
    Merely  doing what is expected, come no
A
    in the market.
                                                                     oducts / services
    Identify opportunities es  pecially in the market for existing pr
B
    and also carry on.
                                                                               rvices. Plays
     Observes market opportunities       and also detects new products / se
                                                                    ort-term perspective.
C
     focused on these oppo     rtunities and goes mainly to the sh
                                                                          ipating short and
     Looking for opportunities in    the market, taking action and antic
                                                    oducts / services.
D
     medium    term. Makes proposals for new pr
                                                             ket long term. Comes
      Anticipates pote ntial problems or trends in the mar
                                                     proposals or solutions.
E
      spontane  ously with detailed and thoughtful
Improvement
Employee expectations
Employers expectations
Empowerment
Engagement
Embedding change
Social Business
Culture
Intrapreneurship
A complete new way of organising
Leadership
Social Architects
Roles and attitude
To do's
WIIFM
Integrate in HR processes
ASTD2011|
Frédéric Williquet
+32 478 888 322
frederic.williquet@sdworx.com
     @fredericw

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Intrapreneurship. A HR point of view.

  • 1. The Future of Work | Intrapreneurship
  • 2. Improvement | The continuing involvement of employees in the quest for continuous improvement of products and services but also the processes that make possible is a must have.  How do we wo rk on employee engagement? How to turn yo ur employees into intrapreneurs?
  • 3. Employee expectations | That engagement is necessary for your organization and its drivers are the main expectations of employees...
  • 4. Employers expectations | Engaged Passion Creativiy Initiative Intellect Present Diligence Obedience — Gary Hamel - Webinar July 2011
  • 5. A key emerging trend in the ne w Connected Empowerment | Enterprise is treating employee s as an asset and thus as an internal custom er and stakeholder — from both: an IT and HR perspective. Organizations that recognize that by empowering employees to achieve instead of impeding them,  will gain a competitive advantage in retain ing key talent. Because the current “social media generation” is used to working with tools that are increasingly social an d collaborative, the ability to foster that type of work environment — while still sati sfying privacy and security concerns — is ke y to engagement in the workplace. — Yammer Blog - November 21, 2011
  • 6. A key emerging trend in the ne w Connected Empowerment | Enterprise is treating employee s as an asset and thus as an internal custom er and stakeholder — from both: an IT and HR perspective. Organizations that recognize that by empowering employees to achieve instead of impeding them,  will gain a competitive advantage in retain ing key talent. Because the current “social media generation” is used to working with tools that are increasingly social an d collaborative, the ability to foster that type of work environment — while still sati sfying privacy and security concerns — is ke y to engagement in the workplace. — Yammer Blog - November 21, 2011
  • 7. 2009 Sécurité d’Empl 2010 Rémunération Conditions de travail 2009 — 2010 Relation Sociales Soutien Source: SD Worx – Engagement Study 2009/2010 © Culture Mission, Vision, Stratégie Impact on Engagement Developpement Reconnaissance fonction Engagement |
  • 8. 2009 Sécurité d’Empl 2010 Rémunération Conditions de travail 2009 — 2010 Relation Sociales Soutien Source: SD Worx – Engagement Study 2009/2010 © Culture Mission, Vision, Stratégie Impact on Engagement Developpement Reconnaissance fonction Engagement |
  • 9. Embedding change | Initiative people Organisational Value Transforming HR Step Turn your employees into Agile 2 intrapreneurs who initiate change people (Re)vitalising HR Step Make your employees agile to 1 Inflexible cope with changes people Employee Value
  • 10. Social Business | A business philosophy that emphasizes employee trust and autonomy as an alternative to hierarchical command and control management. Additionally, the philosophy views customers and business partners as trusted components of the organization, not as external constituents. The philosophy should be supported by appropriate organizational design, culture, business process, and technology strategies and investments.
  • 11. Social Business | The model of the past is a hierarchical structure, with a bureaucracy that runs on conformity, control, standardization, and specialization. It was designed for large organizations to be efficient at scale, not to address the ways humans work best. — The Management 2.0 Challenge: How will YOU Reinvent Management in Your Organization?—HBR
  • 12. Culture | Only 6% of the employees find their company’s culture innovative whereas 80% find themselves innovative
  • 13. Intrapreneurship | Structures giving freedom Processes fostering autonomy Culture of collaboration Potential elements Phenomenon Outcomes (performance) Customer statisfaction MGMT Activities & Organisational culture Venture Creation & Innovation Job statisfaction Organisational setting Strategic renewal Skills & Attitudes of an Financial performance employee The model of intrapreneurship — Heinonen, Jarna & Korvela, Kaisu Turku School of Economics and business Administration, Turku, Finland
  • 14. A complete new way of organising | Autonomy by minimizing hierarchical structures and rules
  • 15. A complete new way of organising | Strength Based Workdesign Organising work matching individual strenghts and organisational objectives
  • 16. A complete new way of organising | Collaboration Amplifying collaboration by stimulating dialogue, interaction and knowledge sharing
  • 17. Leadership | } } No hierarchy Strong hierarchy more & more co-workers Top - down with Collaboration leadership competences needed VIP leaders club Leadership by all
  • 18. Leadership | Social Architects 0 15 30 45 60 Stimulator Innovator Mentor Pilot Mediator Coordinator Productor Controller None — What roles are still too few in your organization for optimal performance?
  • 19. Leadership | Social Architects 0 15 30 45 60 Stimulator Innovator Building teams, Mentor Optimising collaboration, UsingPilot participative decision-making, managing conflict Mediator Coordinator Productor Controller None — What roles are still too few in your organization for optimal performance?
  • 20. Leadership | Social Architects 0 15 30 45 60 Stimulator Innovator Mentor Living with change, Pilot Thinking creatively, Mediator Creating change Coordinator Productor Controller None — What roles are still too few in your organization for optimal performance?
  • 21. Leadership | Social Architects 0 15 30 45 60 Stimulator Innovator Mentor Pilot Understanding self and others, Mediator Communicating effectively, Coordinator Developing subordinates Productor Controller None — What roles are still too few in your organization for optimal performance?
  • 22. Leadership | Social Architects 0 15 30 45 60 Stimulator Innovator Mentor Pilot Mediator Visioning, Planning and goal-setting, Coordinator Designing and organising, Productor Delegating effectively Controller None — What roles are still too few in your organization for optimal performance?
  • 23. Visionary Intrapreneurial Organizational Leadership | Leadership Engaged Team Pilot Accountable Leadership Open-minded Innovator Interpersonal Agile Leadership Stimulator Empathic Mentor Collaborative Personal Leadership Inspiring Attitude Roles
  • 24. Visionary Intrapreneurial Leadership | Engaged Stimulator Pilot Accountable Attitude Mentor Open-minded Innovator Innovator Stimulator Agile Attitude Stimulator Empathic Mentor Pilot Collaborative Stimulator Attitude Inspiring Other Innovator Attitude Roles
  • 25. Turn your employees into intrapreneurs who initiate change or innovate | Give people enough time to work on creative ideas, but set up formal processes to make sure those ideas go somewhere. Encourage all your employees to contribute to the innovation dialogue. Assemble and unleash a diverse workforce. Diverse viewpoints result in better ideas. Design a career path for your intrapreneurs. Look for nontraditional ways to advance their careers. Prepare for the pitfalls of intrapreneurship. Be prepared to deal with failure and conflict.
  • 26. WIIFM | Looking at / for opportunities Listening for my customers, colleagues, partners Actively collaborate Be a red monkey / search red monkeys ...
  • 27. Integrate in HR processes | t proactive. Iden tifies any opportunities Merely doing what is expected, come no A in the market. oducts / services Identify opportunities es pecially in the market for existing pr B and also carry on. rvices. Plays Observes market opportunities and also detects new products / se ort-term perspective. C focused on these oppo rtunities and goes mainly to the sh ipating short and Looking for opportunities in the market, taking action and antic oducts / services. D medium term. Makes proposals for new pr ket long term. Comes Anticipates pote ntial problems or trends in the mar proposals or solutions. E spontane ously with detailed and thoughtful
  • 28. Improvement Employee expectations Employers expectations Empowerment Engagement Embedding change Social Business Culture Intrapreneurship A complete new way of organising Leadership Social Architects Roles and attitude To do's WIIFM Integrate in HR processes
  • 30. Frédéric Williquet +32 478 888 322 frederic.williquet@sdworx.com @fredericw