1. INTERPERSONAL COMMUNICATION SKILLS
 Recap from last session:
 Recap from last week’s session:
 Emotional Intelligence & Emotional (Amygdala) Hijack

2. UNDERSTANDING &
BUILDING RELATIONSHIPS
Session 3

3. AIM AND ASSESSMENT CRITERIA TO BE COVERED IN THIS
SESSION:
 Aim: Understand how to apply different methods of
relationship building in a gang related environment. (Learning
Outcome 2)
 Assessment Criteria: Identify different methods of relationship
building in a gang related environment (2.1)
 Explain the importance of trust and respect in negotiating and
changing boundaries in a gang related environment. (2.2)
 Evaluate the appropriateness of using different methods of
relationship building in a gang related environment. (2.3)
 Reflect on methods of relationship building in a gang related
environment. (2.4)

4. WHAT IS A “RELATIONSHIP”?
noun
1. a connection, association, or involvement.
2. connection between persons by blood or marriage.
3. an emotional or other connection between people: the relationship
between teachers and students.
4. a sexual involvement; affair.
http://dictionary.reference.com/browse/relationship?s=t&path=/
(accessed 19-5-2013)

5. WHY RELATIONSHIPS ARE
IMPORTANT?
 Humans are social creatures... In order to
survive we need contact with others, especially
in infancy and childhood when we are unable to
properly meet all of our daily survival needs,
such as obtaining food.
 As adolescents and adults we depend on
others for our physical survival as well as our
psychological well-being. The number of
people in our life is not as important as the
quality of those relationships.

6. 2 LEVELS OF UNDERSTANDING RELATIONSHIP
BUILDING
(And another 2 levels)
a. Peer to Peer
(Gang Member to Gang Member)
1) In gangs - between gang members 2) The professional’srelationship
with gang members or potential
gang members
b. Leader to Follower

7. RELATIONSHIPS IN GANGS & WHY PEOPLE JOIN?
Maslow’s (1954) Model of Motivation (also
known as…)

8.  The more we learn about man’s natural
tendencies, the easier it will be to tell him
how to be good, how to be happy, how to
be fruitful, how to respect himself, how
to love, how to fulfill his highest
potentialities … The thing to do seems to
be to find out what one is really like
inside; deep down, as a member of the
human species and as a particular
individual (Maslow 1987, p. 6).

9. Let’s pause and consider how Maslow
applies to young people in gang
related environments.
Please read and think about the
handout related to this.

10. DAVID CLARK’S (1989) 3 ‘S’s MODEL
 Each individual needs to develop a sense of ...
Security
Significance
Solidarity
Each individual needs
to develop a sense
of…..

11. WHAT ABOUT THE (GANG) LEADER’S
ATTRIBUTES?
Consider Gardener’s (1989) Leadership Attributes (adapted from ‘On
Leadership’, New York: Free Press)
 John Gardner studied a large number of North American organisations and
leaders and came to the conclusion that there were some qualities or
attributes that did appear to mean that a leader in one situation could lead
in another. These include:
Physical vitality & Stamina Intelligence & action-orientated judgement
Eagerness to accept responsibility Task competence
Understanding of follower & their needs Skill in dealing with people
Need for achievement Capacity to motivate people
Courage and resolution Trustworthiness
Decisiveness Self-Confidence
Assertiveness Adaptability/Flexibility

12. TRUST UNDERPINS ALL RELATIONSHIPS
So, What is Trust?
“The act of placing yourself in the
vulnerable position of relying on
others to treat you in a fair, open,
and honest way.”
(From www. Survivorsmanchester.org.uk accessed 20-5-
2013)

13. A KEY COMPONENT IN RELATIONSHIP
BUILDING IS TRUST
 “Trust is one of the most essential qualities of
human relationships. Without it, all human
interaction, all commerce, all society would
disappear.”
 ( From Taylor McConnell (1974), Group Leadership
for Self Realization, p. 19)
 And here’s an example in practice:
Barber Shop Scene
In Interruptors

14. Introducing the Product v Process Aspects of
Relationship Building
We are now going to take a look at a group of youth and
community workers in Birmingham and examine how they
have used ‘product’ and ‘process’ to develop meaningful
relationships in gang related environments.
Witness Gangsters Made Good
The Young Disciples

15. THE IMPORTANCE OF TRUST
 “[Trust] creates a reservoir of
goodwill that helps preserve the
relationship when, as will inevitably
happen, one party engages in an
act that its partner considers
destructive.”
 (From Nirmalya Kumar, (1996) The Power of Trust in
Manufacturer-Retailer Relationships, Harvard Business Review,
74, November/December1996,pp. 92 -106 )

16. AND ALL OF THIS DEVELOPS RESPECT AND
ULTIMATELY…REPUTATION
 Trust and Leadership
From Freire, P. (1996, p. 150), Pedagogy of the Oppressed, Penguin
Books, London
 “The trust of the people in the leaders
reflects the confidence of the leaders in the
people.”