During this 1-hour webinar, you’ll learn about some process improvement project bloopers and blunders and how we can learn from them. You can find the rest of the webinar materials and questions from the webinar here: https://goleansixsigma.com/webinar-avoid-process-improvement-bloopers-blunders/

1. How To Avoid Process
Improvement
Bloopers & Blunders
Presented By Tracy O’Rourke
Managing Partner & Executive Advisor
at GoLeanSixSigma.com

2. Our Expert: Tracy
• Managing Partner & Executive
Advisor at GoLeanSixSigma.com
• Began Process Improvement career at
GE where earned Black Belt
• UCSD & SDSU Instructor: Lean
Enterprise and Lean Six Sigma Master
Black Belt Courses
• MBA from Pepperdine University
• BA in English Literature from San
Francisco State University

3. How To Interact
• Raise your hand
• Ask a question
• Answer polls

4. Let’s Interact!
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5. Who Is GoLeanSixSigma.com?
GoLeanSixSigma.com makes it
easy for everyone everywhere
to build their problem-solving
muscles.
We provide the most
practical, easy to understand
and enjoyable Lean and Six
Sigma resources available.

6. We’ve Helped People From…

7. Today’s Agenda
• What Project Bloopers & Blunders are
• Guidelines To Avoid Project Bloopers & Blunders

8. Definitions
• Bloopers: Project mishaps related to project selection
• Blunders: Project mishaps related to the project
approach

9. Blooper #5
The Wrong Stuff
The process is
designed more
efficiently,
but now
the customer
experience is worse.

10. Blooper #4
Passing The Buck
The project results
in gains for one
department but a
loss for another.

11. Blooper #3
My Little Pony – aka Pet Solution
The solution is
determined before the
project even
starts because
someone is using
Lean Six Sigma to
promote a personal
agenda/solution.

12. Blooper #2
The Fool’s Hero
The team declares
the project a
success but resulting
layoffs prove it’s a
hollow victory.

13. Blooper #1
Future Divorcee
The process
improvement project
selected is your
partner’s weight loss.

14. Blooper Summary
1. Future Divorcee
2. Fool’s Hero
3. My Little Pony
4. Passing The Buck
5. The Wrong Stuff
Poll – Which have you seen occur
the most frequently?

15. Guidelines to Avoid Project Bloopers
Use the project
selection tool
available at
GoLeanSixSigma.com

16. Guidelines continued…

17. Blunder #5
End-Gamers
The team races
through half-hearted
data analysis and
jumps to solution
with low hopes of
success.

18. Blunder #4
Self-Proclaimed Super Hero
The Black Belt portrays
the team as needing a
hero, and he’s here to
save the day.

19. Blunder #3
Team Member Mishap
During solution
implementation, the
team discovers that
there’s nobody on the
team from the area
requiring the change.

20. Blunder #2
The Lone Wolf
The Team Lead
completes the Define,
Measure and Analyze
with little or no help
and waits until the
Improve phase to
involve others.

21. Blunder #1
Glory Hoarder
The Black Belt takes
all the credit for the
project success
while leaving the
hard-working team in
the dark.

22. Blunder Summary
1. Glory Hoarder
2. The Lone Wolf
3. Team Member Mishap
4. Self-Proclaimed Super Hero
5. The End Gamers
Poll – Which have you seen occur
the most frequently?

23. Guidelines To Avoid Project Blunders
• Treat everyone with respect
• Be a coach not a hero
• Practice exemplary leadership
• Encourage and promote learning

24. Summary List
Top 5 Project Bloopers
1. Future Divorcee
2. Fool’s Hero
3. My Little Pony
4. Passing The Buck
5. The Wrong Stuff
Top 5 Project Blunders
1. Glory Hoarder
2. The Lone Wolf
3. Team Member Mishap
4. Self-Proclaimed Super Hero
5. The End Gamers

25. Today We Covered
• What Project Bloopers & Blunders are
• Guidelines To Avoid Project Bloopers & Blunders

26. Q&A

27. Getting Started
Learn more by starting some
more training!
• Yellow Belt training is FREE
at GoLeanSixSigma.com
• Green Belt Training &
Certification
• Black Belt Training &
Certification
• Lean Training &
Certification

28. Upcoming Webinars
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so please share your feedback on the survey at the end of close of this webinar.

29. Just-In-Time Podcast
Tune in at GoLeanSixSigma.com/cafe for the latest Lean Six Sigma
news, easy ways to apply Lean Six Sigma and interviews with process
improvement leaders like you!

30. Q&A

31. Thank you for joining us!
More Questions?
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