Tristate 2017 tuesday afternoon session
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This is Steve Maguire's Tuesday Afternoon at Tri-State 2017. March 14, 2017
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Tristate 2017 tuesday afternoon session
- 1. Thanks for coming! Let’s connect! @goturnstone
- 2. Looking In The Mirror: How to Reflect, Process and Better Understand Your Summer CampSteve Maguire, M.Ed.
- 5. 1) Take what you want and leave the rest! 2) Participation – “Voluntarily Mandatory” 3) The absence of your phone will offend no one. Thanks. 4) Be happy
- 6. Look at 5 areas to get better… • Infrastructure… Why are ‘things’ the way they are? Flow patterns, organization • Staffing… How is your staff with kids and with each other? • Physical Plant… Landscaping, conditions of areas, safety, beautification?
- 7. Look at 5 areas to get better… • Customer Service… How do you follow up with everyone? Who and What is the voice of your camp? How’s your word of mouth? • Campers… How’s enrollment? How’s retention? How many new campers? How are you meeting diverse needs?
- 8. For the next 6 minutes please… Please make groups of 2 and talk/write about how you think your camp can improve in one of the following areas… • Infrastructure – Flow patterns, organization • Staffing – How is staff with kids and each other? • Physical Plant – landscaping, safety, buildings • Customer service – Follow up, word on mouth • Campers – enrollment, retention,
- 9. Real Reflective Organizational Health Practices Require EVERYONE to … • Be Honest • Be Transparent • Be Emotionally Vulnerable • Accept Flaws • Have a Willingness to get better
- 12. With Reflective Practice think about… •How did we get here? (It’s finding out the why and how, not the blame game!) • With both positive/successful areas as well as around areas that need improvement!
- 13. Infrastructure… Can we do this faster, more efficiently, smoother? – hear from you! Sometimes the answer is no. However, try to avoid “It is what it is.”
- 14. Infrastructure…Salad Bar and Music
- 15. Staffing... Let’s hear from you! • Great staff create the heart and soul of a great summer camp! • “How was your counselor?” “What was your counselor like?”
- 16. “Staff may forget what you say, but they will never forget how you make them feel.”
- 18. The ever changing 4 Kinds of staff – Admin Self-evaluation •100%er •Foundationer •Along for the rider •Anchor
- 19. “When it comes to reflecting on staff behavior and expectations, camps are as successful as what they tolerate” Mid-summer booze!
- 20. Physical Plant – Let’s hear from you! • EVERYONE CAN AFFORD TO… * PAINT * CUT THE GRASS * IMPROVE YOUR SIGNAGE * PICK UP AND MAKE TRASH INVSISIBLE
- 48. We need to look for opportunities to create more shade and provide more water in/on the physical plant!
- 51. How much of this do you have, but don’t see?
- 59. Drone your camp (Literally if you want!)
- 60. “Little things are BIG things” Customer Service – Let’s hear from you!
- 63. Open the box… thousands of dollars
- 66. Let’s not take ourselves too seriously
- 68. “Sorry about that! It’s wasn’t the flight attendant’s fault. It wasn’t the pilot’s fault. It must’ve been the asphalt.”
- 69. John O’Keefe Rules 1) Return everyone’s correspondence 2) Keep your job site clean
- 72. The kids – Let’s hear from you! • Is your staff kid centered? Is ANY staff kid centered? • Interview question # 1: “What do you think of kids?” • What are we offering from a program perspective that kids will love? • How can we be more camper centered?
- 73. Traits of a camper centered staff… •Go!