English Presentation
knowledge management foundations infrastructure, mechanisms and technologies
chapter 3 of :
Knowledge Management Systems and Processes
Irma Becerra-Fernandez and rajIv SaBherwal
M.E.Sharpe
Armonk, New York
London, England
2. Chapter 3 of:
Knowledge Management
Systems and Processes
Irma Becerra-Fernandez and
Rajiv Sabherwal
Armonk, New York
London, England
3. What is Knowledge
Management?
Doing What is needed to get the most out of
knowledge resources
Performing the activities involved in
discovering, capturing, sharing, and applying
knowledge so as to enhance, in a cost-effective
fashion, the impact of knowledge on the unit’s goal
achievement.
8. KM Solutions
the ways in which specific aspects of KM
(discovery, capture, sharing, and application
of knowledge) can be accomplished.
KM solutions include KM processes and KM
systems.
9. KM Foundations
the broad organizational aspects
that support KM in the short- and long-term.
They include KM infrastructure, KM
mechanisms, and KM technologies.
10. KM Processes
the broad processes that help in
discovering, capturing, sharing and applying
knowledge.
11. KM Systems
The integration of technologies and
mechanisms that are developed
to support the four KM processes.
12. KM Infrastructure
1. Organization Culture
2. Organization Structure
3. Information technology structure
4. Common Knowledge
5. Physical Environment
13. 1. Organization Culture
Organization culture reflects the norms and beliefs
that guide the behavior of the organization’s
members. It is an important enabler of knowledge
management in organizations
15. 2. Organization Structure – cont.
Hierarchical structure of the organization
Facilitating KM through communities of practice
Facilitate KM through specialized structures and
roles that specifically support KM
17. Four Important Capabilities
Reach: Reach pertains to access and connection
and the efficiency of such access
Depth focuses on the detail and amount of
information that can be effectively
communicated over a medium
18. Four Important Capabilities- cont.
Richness the ability to:
(a) provide multiple cues (e.g., body language, facial
expression, tone of voice) simultaneously
(b) provide quick feedback
(c) personalize messages
(d) use natural language to convey subtleties
Aggregation the ability to store and quickly process
information enables the aggregation of large
volumes of information drawn from multiple
sources
19. 4. Common Knowledge
organization’s cumulative experiences in
comprehending a category of knowledge and
activities and the organizing principles that
support communication and coordination
21. KM Mechanisms
Learning by doing
On-the-job training
Learning by Observation
Face to face meetings
22. More Long Term KM Mechanisms
Hiring of a CKO
Cooperative Projects across departments
Traditional Hierarchical Relationships
Organizational policies
Standards
Initiation Process for new employees
Employee Rotation
23. KM Technologies
• Artificial Intelligence
• used for knowledge acquisition and case-based
reasoning systems, electronic discussion
groups, computer-based simulations,
• databases,
• decision support systems,
• ERP systems,
• expert systems,
• MIS
• expertise locator systems,
• Videoconferencing