Daniel Goleman Article Presentation

1. What Makes A Leader?
By Daniel Goleman

2. What is a Leader?
• somebody whom people follow: somebody
who guides or directs others
• somebody or something in lead: somebody or
something in front of all others, e.g. in a race
or procession
http://encarta.msn.com/encnet/features/dictionary
/DictionaryResults.aspx?refid=1861625378

3. Effective leaders are alike in one crucial
way: they all have a high degree of
Emotional Intelligence
• Emotional Intelligence (EI):
–Is the sin qua non of leadership
–Without EI, a person can have the best
training in the world an analytical mind, and
an endless supply of smart ideas but he/she
won’t make a great leader.

4. Components of Emotional Intelligence
• Self-Awareness
• Self-Regulation
• Motivation
• Empathy
• Social Skill

5. Self-Awareness
• The ability to recognize and understand your
moods, emotions, and drives as well as their
effect on others
• Hallmarks:
– Know thy-self
– Self-confidence
– Realistic self-assessment
– Self-deprecating sense of humor

6. Self-Regulation
• The ability to control or redirect disruptive
impulses and moods
• Hallmarks:
– Trustworthiness and integrity
– Comfort with ambiguity
– Openness to change

7. Motivation
• A passion to work for reasons that go beyond
money or status
• A Propensity to pursue goals with energy
– Intrinsic VS. Extrinsic
• Hallmarks:
– Strong drive to achieve
– Optimism, even in the face of
failure
– Organizational commitment

8. Empathy
• The ability to understand the
emotional makeup of other people
• A skill in treating people according
to their emotional reactions
• Hallmarks:
– Expertise in building
and retaining talent
– Cross-cultural sensitivity
– Service to clients and customers

9. Social Skill
• Proficiency in managing
relationships and building
networks
• An ability to find common
ground and build rapport
• Hallmarks:
– Effectiveness in leading change
– Persuasiveness
– Expertise in building and leading teams