The document outlines the vision, mission, objectives and values of LCCI (Lahore Chamber of Commerce and Industry). The vision is to be the best chamber in SAARC countries through business growth, exports and tax revenues. The mission is to serve members professionally and advocate for business interests with regulatory bodies. The core values that guide LCCI are respect, empathy, shared responsibility, consistency and innovation. LCCI aims to provide networking, advocacy, learning and other services to members.

1. Guiding Principles for
Improving Effectiveness and
Achieving Excellence
Hammad Siddiqui – Center for International
Private Enterprise

2. What do You wish to achieve

3. Work in Groups and describe LCCI and
Its functions in couple of Lines

4. LCCI’s Vision, Mission
and Objectives

5.  Our Vision:
 To be the best Chamber in SAARC Countries through growth in business
volumes, turnovers, exports and contribution in tax revenues.
 Our Mission:
 To be the finest organization to serve the business community and to
conduct its practices in best possible professional manner.
 To revamp R&D Department
 To be a bridge between the Business Community and Regulatory Bodies to
participate in policy advocacy forcefully to the best interest of the business
community.
 To seek long term relations with members reflecting fairness, honesty and
transparency.
 To build good repute of the Organization and maintaining high professional
and ethical standards.
 To conduct Business with integrity and strive to be a top Chamber in the
Region.
 To enhance contentiously the shareholders’ value through team work and
constant improvement in the system in a competitive business environment.
 To provide congenial work environment where employees taking ownership
and working as a team through collaboration among all stakeholders.
 To be a good corporate citizen by fulfilling social responsibilities by
promoting wellbeing of community and environment. Our Values:

6. 5 Core Values that are the guiding principles to
achieve our vision;
 Respect – treating all well and work with courtesy and
respect, the way you want to be treated.
 Empathy – Listening and understanding the feelings and
ideas of others as if they were your own; by putting yourself
in others shoes.
 Shared Responsibility – taking ownership and working as a
team through collaboration among all stakeholders.
 Consistency – being consistent in mastering and
maintaining standards in services and overall the image of
the institution.
 Innovation – constant creativity in Research, Development
and services for value addition and exceeding expectations
of members, stakeholders and employees.

7. The Chamber Business!

8. Understanding Chamber Business
A chamber is a voluntary membership based business
organization that serves their member’s collective
interests.
Chambers often partnership with other similar
organizations to create a stronger voice for bringing
change

9. Generic Roles of a Chamber/Association
 Work proactively to improve the sector's / region’s
profitability and competitiveness:
 Work effectively to represent the sector's interests at all
levels of the legislative regulatory process:
 Supply sound information and advice for members:
 Promote exports and other market opportunities:
 Promote training and education:
 Work to ensure practice of principals of good
governance:

10. What does Your Chamber DO?
 Networking opportunities
 Advocacy
 Visa recommendation letters
 Learning opportunities
 Community development
 Trade leads Services
 Referral services
 Employment exchange
 Subsidized consultancy services
 Promotion and advertising
 Member to Member Discount Program

11. Group Activity
1. Working in your groups describe in points what
issues do you face in discharging your duties?
2. What needs to be done to improve your
effectiveness?

12. Leader Diseases

13. Visionemia

14. Egolio

15. Blamearia

16. Jealousitis

17. You catch them
too!

18. Confidemia

19. Indecitis

20. CanSir

21. Angeritis

23. Video

24. How can we improve LCCI’s
Effectiveness?

25. President
Secretariat
Media Publication
& Library Secretary General
Department Secretariat
I.T. Department LCCI Membership
Department
Finance &
Administration
Department Accounts
Department
R&D Department

26. Pyramid of Dysfunctional Teams
Avoidance of
accountability
Lack of
Commitment
Fear of conflict
Absence of trust

27. How To Create
Leaders

28. How to Lead Effectively
 Developing and Aligning Strategies with Vision
 Communicating Effectively
 Demonstrating Business Acumen and Customer
Focus
 Making Sound Decisions
 Coaching and Empowering Others
 Promoting Innovation and Change
 Setting a Personal Example and Modeling Behaviors
 Creating Solid Working Relationships and
Developing Teams
 Achieving Results

29. Group Activity
 Group A: Decision to fire an staff member on
account of poor performance.
 Group B: Decision to purchase a expensive
computer software to conduct analytical data
research.
 Group C: Decision to organize a major exhibition.
 Group D: Advice EC to change a decision.
 Group E: Implementing whistle blower policy
 Group F: Implementing paperless office
environment.

30. What did you Experience
How did you start
What did you discuss
How did you come to a
conclusion

31. What issues did you Face during the
process

32. Issues with Collaboration
 Aligning understanding of the issue
 Expressing views
 Changing multiple visions to a Collective focus
 Integration (top-down / bottom-up)
 Accepting someone as a leader
 Accepting change
 Implementing change

33. Benefits of Collaborative Style
 Shared Concern
 Pool Power
 Overcome Gridlock (“get unstuck”)
 Add Diversity
 Increase Ability to Handle Complex Issues

34. Team Work - Birds or People

35. Key Processes in Collaborative
Leadership
Networking – Exchanging information for mutual
benefit.
Coordinating – Networking and altering activities to
achieve a common purpose.
Cooperating – Coordinating and sharing or pooling
resources.
Collaborating – Cooperating and enhancing the
capacity of another for mutual benefit to achieve a
common purpose.

36. 4 Leadership Styles
Supporting – High supportive Low directive
Coaching - High supportive High directive
Delegating - Low supportive Low directive
Directing - Low supportive High directive

37. Communication kills
Communication Skills for Chambers and Associations

38. Communication is a learned skill. Most people are
born with the physical ability to talk, but we must
learn to speak well and communicate effectively.
Speaking, listening, and our ability to understand
verbal and nonverbal meanings are skills we
develop in various ways.
We learn basic communication skills by observing
other people and modeling our behaviors based
on what we see.

39. Most common ways to
communicate

40. Listening and Speaking are used a lot…
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
10% 9%
5%
0%
Writing Reading Speaking Listening

41. … But not taught enough
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
10% 9%
5%
0%
Writing Reading Speaking Listening

42. Listening requires
 concentration and energy
 curiosity and open-mindedness
 analysis and understanding

43. Speaking requires
 sharp focus
 logical thinking
 clear phrasing
 crisp delivery

44. When you Speak!
You are influencing thoughts
by communicating a
specific message to the
recipient

46. Steve Jobs

47. Converting the
nonconvertible

53. Job Interview

54. Concept of Ethics

55. Moral values following fundamental principles of
“RIGHT-WRONG-TRUTH-HONESTY”

56. Being Unethical - What is at Stake?
 Reputation
 Membership
 Staff confidence
 Finances
 Legal Status
 Community Support
 Relations

57. Typical Areas of Concern
 Compensation (Hiring/Firing/promotion)
 Conflict of Interest
 Solicitation
 Buying/Selling/travel
 Financial Integrity (gifts/donations)
 Investment Policies
 Accountability
 Strategic Management

58. Ten Principles of ethical leadershi
 Treat all employees as unique, valuable individuals
 Support each employees freedom, growth and development
 Communicate to employees by name with respect
 Model and encourage a balanced life of good work and rest
 Honor and respect employee families
 Protect employees' life, safety and health
 Create a working environment free of sexual harassment
 Be fair and just in financial matters
 Communicate honestly and truthfully
 Cultivate a positive attitude towards others and their accomplishments

59. Who should Act First?

60. Resources
 http://bsoforum.com
 http://hammadsiddiquiblog.com