1. 4 All Pakistan Secretary
th
General’s Conference
2012

2. Understanding Chamber Business
A chamber is a voluntary
membership based business
organization that serves their
member’s collective interests

3. Generic Roles of a Chamber/Association
 Work proactively to improve the sector's / region’s
profitability and competitiveness (R&D)
 Work effectively to represent the sector's interests at all levels
of the legislative regulatory process (Policy Advocacy)
 Supply sound information and advice for members (PR &
Communications)
 Promote exports and other market opportunities (Trade
facilitation)
 Promote training and education (Training)
 Work to ensure practice of principals of good governance
(Ethics)

4. Role of Office Bearers
 Develop specific objectives and business
plan.
 Support and Execute business plan.
 Proactively participate in policy advocacy
initiatives.
 Promote Chamber’s image.

5. Role of Staff
Support and Implementation:
 Operations
 Staff and financial management
 Strategic planning
 Membership development
 Program/service development and delivery
 Policy recommendations to the MC/EC
 Research and Development
 Member communication

6. Your Challenges as Secretary Generals
 Remain ethical
 Improve Skills
 Protect Staff
 Hire quality HR
 Be creative
 Build a professional organization
How many of you read your own emails?

7. Key Issues with Business Associations
 Understanding of Purpose
 Vision
 Continuity
 Leadership
 Will to excel
 Capacity of staff
 Inability to operate as a business
 Unethical practices

8. Typical Areas of Concern
 Compensation (Hiring/Firing/promotion)
 Conflict of Interest
 Solicitation
 Buying/Selling/travel
 Financial Integrity (gifts/donations)
 Investment Policies
 Accountability
 Strategic Management

9. Who many business associations
are there in Pakistan?
ONE REASON
FOR NON-
EFFECTIVENESS

10. President
Office
Media Publication
& Library
Department
Secretariat
Technology ORG Membership
HR and
Admin Finance
R&D

11. What we learnt recently?

12. Financial Accounting Manual
13
23
Yes
No

13. Whistle Blower Policy
15
19 Yes
No

14. HR Policy
9
Yes
26 No

15. Standard Operating
Procedures for

16. Membership Development
2
Yes
35 No

17. Media Relation
5
Yes
31 No

18. Revenue Generation
6
Yes
31 No

19. Leadership – What does it mean?
Leadership, is the ability to motivate a
group of people towards common
objectives

20. What is your daily
routine?
AT WORK
AND AT
HOME

21. Is There anything that you can
do on your own?

22. Lets Get Going on This

23. Key Thing that Great Leaders
do!
BUILD GREAT
INSTITUTIONS
CREATE GREAT TEAMS
MAKE THINGS HAPPEN

24. “There is no such thing as a perfect
leader, either in the past or present, in China
or elsewhere. If there is one, he is only
pretending, like a pig inverting spring onions
into his nose in an effort to look like an
elephant.” —Liu Shao-Chi — Which means we
must consistently strive to improve
ourselves”.

25. Did you ever Ask yourself
“Why am I unable to do what I
want to do?

26. Stumbling Blocks
Lack of Skills Ouch! Political
YOU
Fights

27. How Many think they have
been unlucky?

28. Its for YOU if you
Ouch! fall under these
Lethargic categories
Ouch!
Fears
Yes BOSS! Ouch!
Ouch! Ouch!
Unaware
Ouch!
Stuck
with Ouch!
Can’t Do Ouch!
Peer Pressure Leg Puller

29. Choosing the Right Luggage

30. The Problem With Dodging Bullets
You’re going to get hit!

31. Choice #2
Wear Bulletproof Armor

32. How to become Bullet Proof?
Start making decisions
Stop leg pulling 
Start delegating
Start training staff
Start training office bearers
But you can do all that only if……….
You are Brave Enough to Say No!

33. USE RIGHT WORDS
AND BUILD YOUR
CAPACITY

35. Examples of successful tasks
based on the above that your
chamber or association has done

36. Visionemia

37. Egolio

38. Blamearia

39. Jealousitis

40. You catch them too!

41. Confidemia

42. Indecitis

43. CanSir

44. Angeritis