1. Providing industry leading insurance, warranty and maintenance products…
In Partnership with
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2. Why Burnett’s
Workshop Topics…
1. Background- who are we?
2. Areas of Specialism
3. Why are we here?
4. Why insurance in the DSA market is important
5. What cover should you expect
6. Policy conditions-what is and isn’t covered?
7. Handling student claims
8. After sales support
9. Warranty Insurance
10. The Financial Services Authority and TCF
11. Summary
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3. Background…who are we?
• Over 30 years experience
• Specialists in the computer insurance,
warranty and maintenance market
• Specialists in ICT for the Education and
Disabled Students Allowance sectors
• DSA QAG (Disabled Students Allowance
Quality Assurance Group) compliant policies
• Financial security of dealing with an FSA
Regulated company
• BIBA (British Insurance Brokers Association)
member
• Develop long term partnerships with clients
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4. Background…who are we?
• Being part of the SPB Group means that
we have local knowledge and pan
European presence.
• Direct binding and delegated authorities
with leading insurers including Lloyds of
London
• Bespoke products not ‘off the shelf’
ones
• Real-time data transfer integration with
our clients systems.
• Totally service focused – over 90%
retention.
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5. Background…Areas of specialism
Computer, Laptop & Tablet Insurance Computer Warranty & Maintenance Insurance
Key Points Key Points
• Theft and Accidental Damage covered. Loss • 1-4 years extended warranties
cover can also be provided if required
• Provides peace of mind should the computer
• Nil excess breakdown
• Worldwide cover for portable devices • In house claims team
• Full range of products covered • Nationwide network of repairers
• All claims managed by iansyst • All Claims managed by iansyst
• In house claims team • Nil Excess
• Nationwide network of repairers. •Full Range of products covered
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6. Why are we here?
Student with special Assessor puts iansyst provide the Insurance put in
needs requires forward proposal for computer solution in place by iansyst,
computer equipment grant. Once line with QAG claims dealt with in
applies for a grant approved order goes requirements and conjunction with
to iansyst include Burnett’s Burnett’s
Theft and Accidental
Damage insurance
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7. Why insurance within the DSA is important…
• Non specialist claims handlers-slow
repair/replacement turnaround.
• QAG compliant policies, provides peace
of mind for the student.
• Dealing with experts who understand
the requirements of this market
• Removes the hassle of student having to
wait to be reimbursed.
• Our policies include automatic
reinstatement following a loss.
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8. What cover should you expect?
Is it fit for purpose
If it says “All Risks” does it mean it?
Should be QAG compliant
Nil Excess & flexible policy durations
Straight forward claims process
Disability Aware staff
Fast turnaround times
Cost Appropriate cover
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9. Policy Conditions…what is covered?
• Theft and accidental damage, including negligent and malicious damage
• Water damage, liquid damage etc included
• No policy excess
• Covers all equipment included within the original order, including peripherals, software and
programming.
• Covers equipment anywhere in the UK and up to 90 days worldwide in any one year
• Replacement or repair whichever is more economical, replacement with at least equivalent
to original
• Repair or replacement managed through iansyst
• Cover includes cost of reloading software by iansyst
• All courier charges to return equipment included
• Cover from 1 year to 5 years as required
• Automatic reinstatement of cover following a loss
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10. Policy Conditions…what is not covered?
All insurances have conditions, especially in a competitive market
• Lost or misplaced equipment
• Theft unless accompanied by an actual break in or threat of violence
• Theft from unlocked vehicles, vehicles overnight or where not in boot out of sight
• Wear and tear, gradual deterioration
• Fraudulent claims
• Theft claims must be reported to the police within 24 hours of discovering the loss
• Equipment must be stored, used and if in transit packed suitably
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11. Handling students’ claims
• Specialist expertise in the computer insurance industry
• Disability Awareness trained staff
• Nationwide repair network (field and return to base) if
iansyst are unable to undertake the repair; including
software reinstallation.
• Close working partnership with iansyst
• Average turn-a-round time for authorised replacements
is 5 days
• Dedicated in house claims team, all claims individually
assessed.
• All emails responded to within 24 hours
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12. Warranty Insurance
• All equipment must have a warranty for the period of the course
• Manufacturer’s warranty not always flexible or correct length
• Insured warranty provides
- Financial security
- Flexibility, not restricted to one type of equipment or manufacturer
- iansyst can manage any claims, not the manufacturer giving greater control
- Dedicated Burnett’s claims staff
- If combined with a Theft and accidental damage no potential grey areas of cover, is it broken
or damaged
- Variable period of cover up to 5 years, to dovetail with the standard manufacturer’s
warranty
- No excess
- Flexible repair options, onsite, return to workshop, software reinstallation
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13. After Sales Support
• ‘Taking care of your laptop’ information pack
Don’t just take our word for it…
• Ensuring iansyst are fully FSA compliant
• Insurer of good repute
“iansyst have worked with Burnett’s for
• Regular assessment of the cover provided and how it’s over 8 years and they are our chosen
offered
after sales support partner. We have
• Enlarged print/alternative media available
found them to have a specialist
• Current awareness of QAG requirements knowledge of the industry and deal
• Customer services desk for general enquiries manned by with our customers in a timely and
‘real’ people.
professional manner”.
Janine King, Managing Director, iansyst
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14. Financial Services Authority and Treating the Customer Fairly
• What is the Financial Services Authority (FSA)?
• Delegation of FSA authority to iansyst (AR)= Compliant Route to Market
• The FSA principals we are bound by:
- Integrity…………………………………………………………………Over 30 years experience in the industry
- Skill, Care and Diligence…………………………………………Disability Awareness trained staff
- Management and Control………………………………………In-house claims team and bespoke systems
- Financial Prudence…………………………………………………All premiums held separately
- Market Conduct……………………………………………………..Policies tailored to the specific risk. Only use ‘A’ Rated Insurers
- Customers’ Interests……………………………………………….Meets QAG requirements and Nil Excess
- Communications with Client…………………………………..Larger type face for DSA students, plus other forms of media
available
- Conflicts of Interest………………………………………………..Complaint Escalation Process
- Customers-Relationships of Trust……………………………Over 90% renewal retention rate
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15. In conclusion make sure…
• Cover is what you expected
• The Insurer has a close relationship with the
supplier
• The supplier you’re using is a specialist who
knows the market
Does the iansyst and Burnett & Associates partnership achieve this?
ABSOLUTELY!
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16. Thank you
If you have any specific questions please come and find us in the lobby
Garry Moore Emily Bull
Director Business Development Manager
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