Contenu connexe Similaire à IWMW 2004: Strategic Staff Development for the Web-enabled Organisation (20) IWMW 2004: Strategic Staff Development for the Web-enabled Organisation1. 1 © Netskills Quality Internet Training, University of Newcastle
Strategic Staff Development
for the Web-enabled
Organisation
Dave Hartland
http://www.netskills.ac.uk/
©Netskills, Quality Internet Training
University of Newcastle
Netskills is a trademark of Netskills, University of Newcastle.
2. 2 © Netskills Quality Internet Training, University of Newcastle
Introduction
Transforming The Organisation
“…how our institutions' working practices and
organisational structures may need to be
transformed in order to make best use of the
Web.”
The Web is changing every aspect of
institutional life
This should include staff development and
training – particularly in relation to the web
and all the processes and system it supports
But is this happening?
3. 3 © Netskills Quality Internet Training, University of Newcastle
“Every” aspect of institutional life?
External relations/marketing/publicity
Teaching and learning
Research
Management Information Systems
Library services
Department intranets
Student support
Documentation
E-commerce
4. 4 © Netskills Quality Internet Training, University of Newcastle
Do we have a problem?
Does your institution have everything that
is required in place to train and support
the web services providers, the
information providers and the
users/customers?
Straw poll of 15 institutions no-one
answered “yes”.
A few thought they were getting close.
5. 5 © Netskills Quality Internet Training, University of Newcastle
Who needs training?
Almost everyone!
Technical staff
Information managers
Information providers
Clerical staff
Administrators
Teaching staff
Students
Senior management
6. 6 © Netskills Quality Internet Training, University of Newcastle
What skills are required?
Information management
Information literacy
Wide range of technologies:
Software (operating systems, web server,
databases, CMS systems, networks, etc)
Accessibility
Metadata
Images, multimedia
Design and graphics
Content creation
Etc, etc
7. 7 © Netskills Quality Internet Training, University of Newcastle
Who’s responsible?
Staff development unit
E-learning unit
Information systems
External relations
IT services
Departments and faculties
Senior management
No-one
8. 8 © Netskills Quality Internet Training, University of Newcastle
What’s happening at the moment?
Adhoc courses and programmes
In house workshops/seminars
External providers
Online courses
Documentation
RTFM
Consultancy style support
9. 9 © Netskills Quality Internet Training, University of Newcastle
Is it important?
The Web is mission critical…
… but what about the training and staff
development?
Staff development programmes can help with:
Staff retention
Career development
Changing technologies and structures
Integration of systems
Achieving institutional goals
10. 10 © Netskills Quality Internet Training, University of Newcastle
Robustness of service
Cost savings
Improved efficiency
Initiative from knowledgeable staff
Core Web teams are starting to gain
recognition….
…but often better programmes for “Planning
for Retirement” then for maintaining the web
systems and content
11. 11 © Netskills Quality Internet Training, University of Newcastle
Is there advice and help available?
Other institutions
Case studies
Advice and guidance from national
organisations:
JISC services
Professional bodies
Training and staff development organisations
Commercial training providers
UCISA
UKERNA
etc
12. 12 © Netskills Quality Internet Training, University of Newcastle
What will make it happen?
JISC Study on Staff Development Drivers
(Higher Education Consultancy Group)
Establish 6 main types of driver:
External
Personal
Infrastructional
User/customer
Role/professional
At least two needed for successful
programme
Sometimes drivers in conflict
13. 13 © Netskills Quality Internet Training, University of Newcastle
A Strategic Approach
Integrated programme providing appropriate
level of training for appropriate staff at
appropriate time
Clear drivers behind the strategy
Combines:
Needs analysis/diagnostic testing
Face-to-face workshops
Online courses
14. 14 © Netskills Quality Internet Training, University of Newcastle
Paper documentation
Ongoing support
Accreditation
Services and units working together
Using the technology – possibly learning
environment based courses and support
Special events – staff development/training
days/weeks
15. 15 © Netskills Quality Internet Training, University of Newcastle
Summary
Importance of staff/development and training
needs to be recognised in relation to web
systems
Needs to be a strategic approach with
management support
Bring together groups/units with in institution
National web managers community can help
each other
Share advice and support
Produce sample strategies
Look at the issue of accreditation
Notes de l'éditeur © Netskills, University of Newcastle
Copyright in the whole and every part of this Courseware whether in the form of a written manual,document, software program, service or otherwise belongs to the University of Newcastle upon Tyne ("the Owner") and may not be used, sold, licensed, transferred, copied or reproduced in whole or in part in any manner or form or in or on any media to any person other than in accordance with the terms of the Owner's Licence Agreement or otherwise without the prior written consent of the Owner.
All use of this material is governed by the Owner's Standard Licence Agreement together with the appropriate Schedule. The following are available:
A Standard Licence Schedule to cover all use including all for-profit use by any type of organisation and all use by non-educational establishments
An Educational Licence Schedule for not-for-profit internal use only by a recognised educational establishment
The Netskills logo and this copyright notice must be included in any copy or adaptation.
Netskills is a trademark of Netskills, University of Newcastle