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Making Facebook Pay Dividends:
     From Inquiry to Alum




          Sponsored by:
How Facebook Contributed to a
30% Increase in Admission Interviews
    Heather Sullivan, Northfield Mount Hermon
          Jesse Bardo, edSocialMedia
NMH’s interviews:   07-08: 1009
                    08- 09: 1089
                     09-10: 1300
4


       3
Fans




       2


       1


       0
           2 months   6 months   12 months   24 months
Support the “risk”

Put yourself on the
right track, create a
base
Start with what you know
Start with what you know
Start with what you know
When it comes to fans, tap your
resources
When it comes to fans, tap your
resources
Alumni
When it comes to fans, tap your
resources
Alumni
Current Parents
400


       300
Fans




       200


       100


         0
             2 months   6 months   12 months   24 months
Content is King:
but it is easier to rule as a royal
family
Content is King:
but it is easier to rule as a royal
family
Content is King:
but it is easier to rule as a royal
family
Creating content creates a library
Creating content creates a library
Creating content creates a library
Don’t try to be something you aren't
900


       675
Fans




       450


       225


         0
             2 months   6 months   12 months   24 months
Invest in your media
Invest in your media
Invest in your media
2000


       1500
Fans




       1000


        500


          0
              2 months   6 months   12 months   24 months
Know your branding goal, play
to your audience

   Is your page for the admissions crowd?
   alumni?
3000


       2250
Fans




       1500


        750


          0
              2 months   6 months   12 months   24 months
NMH’s acceptance rate:   07-08: 47%
                         08-09: 42%
NMH’s acceptance rate:   07-08: 47%
                         08-09: 42%


          NMH’s yield:     07-08: 44%
                           08-09: 50%
NMH’s acceptance rate:       07-08: 47%
                             08-09: 42%


          NMH’s yield:          07-08: 44%
                                08-09: 50%


                 NMH’s interviews:   07-08: 1009
                                     08- 09: 1089
                                      09-10: 1300
Facebook is the fourth most likely path a visitor takes to get to our website;
it ranks second for referral sites (behind only our academic intranet)

Facebook fans: 4,823

Facebook monthly active users: 2,156

Interactions per a post frequently top 30; 83 interactions is the highest
THE DO’S
Involve fans         Show it           Plan attack




               Post 3-4 times a week
THE DO’S
Involve fans         Show it           Plan attack




               Post 3-4 times a week
THE DO’S
Involve fans         Show it           Plan attack




               Post 3-4 times a week
THE DO’S
Involve fans         Show it            Plan attack




                Post 3-4 times a week
THE DO’S
Involve fans                            Plan attack
                    Show it


                Post 3-4 times a week
The Don’ts
Don’ts Spread too thin
                   Say it
                         Be repetitive
                             Be afraid
The Don’ts
Don’ts Spread too thin

                    Say it
                         Be repetitive
                             Be afraid
The Don’ts
Don’ts Spread too thin

                    Say it

                         Be repetitive
                             Be afraid
The Don’ts
Don’ts Spread too thin

                    Say it

                         Be repetitive

                             Be afraid
The Don’ts
Don’ts Spread too thin

                    Say it

                         Be repetitive

                             Be afraid
Making Facebook Pay Dividends:
     From Inquiry to Alum




          Sponsored by:

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Facebook preso

Notes de l'éditeur

  1. \n
  2. In the next 20 minutes or so I am going to take you through our story at NMH. Along the way I am going to highlight some key take aways so you too can be successful. \n
  3. NMH looks at interviews as a huge indicator about how things are going. Here are the numbers from the three years that I was there, the last two were the years we started and used Facebook. it was a contributing factor. When kids come on campus we have a much higher rate of yield. \n
  4. How did we reach people electronically before facebook? What did we do?\n
  5. How did we reach people electronically before facebook? What did we do?\n
  6. How did we reach people electronically before facebook? What did we do?\n
  7. Why Start a facebook page? - Wesleyan screen shot something behind me.\n\n
  8. Starting from scratch\n
  9. TAKE AWAY\n\nClaude gave me the ok Communications signed on\n\nInstitutional Buy in is vital for success in social media. Story of the start objective was to give prospective students an inside look.\n\n\n
  10. TAKEAWAY\nFirst things we did- RSS feed and Flickr photos\nRSS logo and Flickr Photos\nGo with what you know\n
  11. TAKEAWAY\nFirst things we did- RSS feed and Flickr photos\nRSS logo and Flickr Photos\nGo with what you know\n
  12. TAKE AWAY\n Alumni are such a valuable resource when you call them to action. \n Current parents will be in your corner and when it comes to their kids, nobody gets the word out better\n When you reach out to these groups, let them know what kind of page you are looking to have and stick with that branding\n Group Pages take pictures\n
  13. TAKE AWAY\n Alumni are such a valuable resource when you call them to action. \n Current parents will be in your corner and when it comes to their kids, nobody gets the word out better\n When you reach out to these groups, let them know what kind of page you are looking to have and stick with that branding\n Group Pages take pictures\n
  14. What we saw and what the outcome was with claude\n What were 400 people doing\n Made us think WOW. Whats the next thing?\n
  15. TAKE AWAY\nIs there someone who likes to take pictures? Are any of the classes or teachers at your school blogging? Who does the updating of your sports team pages? these are people that can help you to create and use content\nuse the tools that are already in place at your school- empowering the community. What they are doing on the campus matters. \n
  16. TAKE AWAY\nIs there someone who likes to take pictures? Are any of the classes or teachers at your school blogging? Who does the updating of your sports team pages? these are people that can help you to create and use content\nuse the tools that are already in place at your school- empowering the community. What they are doing on the campus matters. \n
  17. TAKE AWAY\nonce you start to create content, you will be able to use that for the years to come as an archive and as a way to promote the events that happen every year. \nAll your archived photos and videos will come in handy promoting your events and traditions year after year\n
  18. TAKE AWAY\nonce you start to create content, you will be able to use that for the years to come as an archive and as a way to promote the events that happen every year. \nAll your archived photos and videos will come in handy promoting your events and traditions year after year\n
  19. TAKE AWAY\nFacebook is about the here and now\nThere is no need for the “viewbook” treatment- authenticity is the key\n\n
  20. 6 months in- 900 fans\n
  21. TAKE AWAY\n\nPlastered the Facebook url everywhere gained tons of hits. \n\nOnce you have a set of fans an content you are happy with, promote your social media everywhere\n\nYield season was getting prepared for, it was a perfect time for us to make changes with our print pieces, 900 fans lots of discussion and FB was really working. Made a commitment to it and put facebook everywhere on yield pieces\n\nimages of business cards and such\n
  22. TAKE AWAY\n\nPlastered the Facebook url everywhere gained tons of hits. \n\nOnce you have a set of fans an content you are happy with, promote your social media everywhere\n\nYield season was getting prepared for, it was a perfect time for us to make changes with our print pieces, 900 fans lots of discussion and FB was really working. Made a commitment to it and put facebook everywhere on yield pieces\n\nimages of business cards and such\n
  23. 1 year in 1,700 fans\n
  24. TAKE AWAY\nfigure out who you are targeting and ask yourself how you are serving that audience one update at a time.\n Pride for their school is one way to get alumni involved unlike any other. A prospective student page can reach everyone because you are putting your best foot forward- the lens on the activities you are covering is about marketing. \n\n
  25. \n2 years in 3,000 fans\n Secret sauce is not facebook. it is the collaboration of a school to put its best foot forward and publish it through Facebook. Visiting classrooms, going to events, getting everything. \n you now have a library to draw from. you need to cover all your bases- Math, arts, Science, basketball. we had the resources now to make sure our updates were segmented and we could reach different groups at least once a week. \n So much Buzz Math folks, Science teachers, everyone wanted to give us what they were doing in the classroom and let us know so we could cover it. We could then hit everyone that was looking at our page with some update \n
  26. \n
  27. \n
  28. \n
  29. \n
  30. \n
  31. \n
  32. \n
  33. \n
  34. \n
  35. \n
  36. \n
  37. \n
  38. \n