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Data-Driven
Marketing Strategy + Execution
           Graduate Programs

                    Jesse Trahan
Campaign Message Factors
• Awareness gap that exists between our target audience and our
  programs’ existence, breadth and depth
• Career advancement is the key motivator of our students
• Towson’s comprehensive university identity emphasizing the
  systematic addition of strong programs that represent emerging
  disciplines, addressing economic and workforce needs, and serving the
  metropolitan region.1
• Towson’s metropolitan university status serving local communities
  and regions; anchoring our greater metropolitan region.2

  1Towson At A Glance: Towson University Mission Statement
  http://www.towson.edu/main/abouttu/glance/mission.asp

  2CUMU:  Coalition of Urban and Metropolitan Universities
  http://www.cumuonline.org/about.aspx




                                                             Intro 2
Campaign Message Factors
What we want to communicate to our target audience
Towson University provides students with applied
learning and engagement in off-campus educational
experiences in their fields of interest to advance their
careers and, in the process, positively influence the
development and well being of the surrounding
community, state, and region.




                            Intro 3
Campaign Message Factors
Single most important message
Towson is the university that puts me to work—in classes with
professors who are active experts in their fields, in internships,
field placements and research assistantships where I'll build
valuable professional experience and networks, and in my career
of choice upon graduation.
A Towson graduate education is applicable in the real world, and
I don't have to wait until I graduate to put my education to work.




                               Intro 4
Campaign Media Factors
Target Audience
A Maryland-based, white female Millennial (1982-2001)
with deep trust in authority and institutions and heavy
dependence on team work. She matures into a heroic
young adult.1 Her enrollment funnel activity ramps up in
the fall with a break over the holidays and a big return in
January.
1Generations:   The History of America’s Future, 1584 to 2069; Strauss & Howe




                                                                                Intro 5
Campaign Media
                    The January Factor

                   Web Visits                 Requests for Info                Applications




           09-10     10-11      11-12   09-10      10-11      11-12    09-10      10-11       11-12




Pre-Jan    53%       51%        50%     52%         50%       51%      42%        47%         46%




January    11%       11%        11%      9%         10%           9%   21%        19%         22%




Post-Jan   36%       38%        39%     38%         40%       40%      37%        34%         32%




                                        Intro 6
Campaign Evolution
        Fiscal Years 2009-2011
Message and media factors contributed to
  a campaign strategy of real TU students
 relating their personal stories of gaining
  valuable real-world experience, making
  significant contributions, and becoming
highly desirable in their professional fields,
         before they even graduate.


                     Intro 7
Campaign Evolution
FY 2009-10, 10-11: Students




            Intro 8
Campaign Evolution
          Fiscal Years 2011-12

 Student voices are now amplified by alumni
crediting TU for their success and employers
reinforcing our core message of the very real
       value of real-world experience.




                     Intro 9
Campaign Evolution
FY 2011-12: Students, Alumni, Employers




                  Intro 10
Program-Specific Marketing
 •   Google Adwords
 •   New Programs (with college/department)
 •   New Money
 •   Ongoing Needs
     – Program Director Meetings
         • Advertising
         • Site Enhancement
         • Enrollment Funnel Management




                         Intro 11
Looking Forward
 Precarious Balance



Demand
                       Budget




   Growth
   Goals




            Intro 12
Graduate Growth Comparison:
                                                                     Programs* vs. Marketing Budget
120                                                                                                                                                                                                        $414,000




100                                                                                                                                                                                                        $345,000
                                                                             Year: 1999
                                                                             Programs: 33
                                                                             Budget: $138k
80                                                                                                                                                                                                         $276,000
                                                                             TU designated growth institution,
                                                                             w/additional $/FTE. Provost's office created
                                                                             grad scholarships and added funds to mktng
60                                                                                                                                                                                                         $207,000
                                                                             Year: 2012
                                                                             Programs: 112
                                                                             Budget: $138k
40                                                                                                                                                                                                         $138,000


        *Program count is approximate and includes concentrations & tracks
20                                                                                                                                                                                                         $69,000




 0                                                                                                                                                                                                         $0
      1958

             1960

                    1962

                           1964

                                  1966

                                         1968

                                                1970

                                                       1972

                                                              1974

                                                                     1976

                                                                             1978

                                                                                    1980

                                                                                           1982

                                                                                                  1984

                                                                                                         1986

                                                                                                                1988

                                                                                                                       1990

                                                                                                                              1992

                                                                                                                                     1994

                                                                                                                                            1996

                                                                                                                                                   1998

                                                                                                                                                          2000

                                                                                                                                                                 2002

                                                                                                                                                                        2004

                                                                                                                                                                               2006

                                                                                                                                                                                      2008

                                                                                                                                                                                             2010

                                                                                                                                                                                                    2012
                                                                                                     Intro 13
Web Visits
                                AY 08-09    AY 09-10           AY 10-11   AY 11-12

80000




70000




60000




50000




40000




30000




20000




10000




    0
        Jul   Aug   Sep   Oct         Nov       Dec             Jan       Feb        Mar   Apr   May   Jun



                                                Page 1 of 33
Web Page Views
                                 AY 09-10      AY 10-11          AY 11-12

350000




300000




250000




200000




150000




100000




 50000




     0
         Jul   Aug   Sep   Oct   Nov        Dec            Jan          Feb   Mar   Apr   May   Jun



                                            Page 2 of 33
Web Pages Per Visit
                                AY 09-10         AY 10-11         AY 11-12

 5



4.5



 4



3.5



 3



2.5



 2



1.5



 1



0.5



 0
      Jul   Aug   Sep   Oct   Nov          Dec              Jan        Feb   Mar   Apr   May   Jun



                                            Page 3 of 33
Average Visit Duration Minutes
                                   AY 09-10         AY 10-11         AY 11-12

4.5



 4



3.5



 3



2.5



 2



1.5



 1



0.5



 0
      Jul   Aug   Sep   Oct      Nov          Dec              Jan        Feb   Mar   Apr   May   Jun



                                               Page 4 of 33
Prospects by Month
                                           2011-12

800




700




600




500




400




300




200




100




 0
      Jul   Aug   Sep   Oct   Nov    Dec             Jan   Feb   Mar   Apr   May   Jun



                                      Page 5 of 33
Prospects by Month
                              2008-09   2009-10       2010-11    2011-12

800




700




600




500




400




300




200




100




 0
      Jul   Aug   Sep   Oct      Nov      Dec             Jan   Feb        Mar   Apr   May   Jun



                                           Page 6 of 33
Applications by Month
                                                  2011-12

1200
                         46%                                22%               32%




1000




 800




 600




 400




 200




   0
       Jul   Aug   Sep         Oct   Nov    Dec             Jan   Feb   Mar    Apr   May   Jun



                                             Page 7 of 33
Applications by Month
                                     2008-09   2009-10       2010-11   2011-12

1200
                         46%                                     22%                   32%
                         47%                                     19%                   34%
                         42%                                     21%                   37%
                         41%                                     20%                   39%

1000




 800




 600




 400




 200




   0
       Jul   Aug   Sep         Oct       Nov     Dec             Jan   Feb       Mar   Apr   May   Jun



                                                  Page 8 of 33
Prospect Age
                                      08-09     09-10           10-11   11-12

3500
           3%        48%            34%                                            15%
           3%        49%            34%                                            14%
           3%        49%            33%                                            16%
           4%        49%            32%                                            15%
3000




2500




2000




1500




1000




 500




   0
       18 or under         19-24   25-34                35-44              45-54         55-64   65 and over



                                                 Page 9 of 33
Prospect State
   2008-09, 09-10, 10-11, 11-12
Combined Due To Nearly Identical Numbers




                                           PA, 7%




                                                    NY, 3%


                                                     NJ, 2%

         MD, 66%                                    DE, 1%




                   Page 10 of 33
Applicant State
     FY 2008-09, 09-10, 10-11, 11-12
Combined Due To Nearly Identical Numbers




                                     NJ, 3%
                                               NY, 2%




                                           PA, 5%

           MD, 79%
                                           VA, 2%




                     Page 11 of 33
Enrolled State
     FY 2008-09, 09-10, 10-11, 11-12
Combined Due To Nearly Identical Numbers




          MD, 91%

                                           PA, 3%

                                           VA, 1%
                                                    NJ, 1%
                                                    NY, 1%




                    Page 12 of 33
Prospect Sex
100%



90%             M, 21%
       M, 23%                               M, 24%   M, 23%


80%



70%



60%



50%



40%             F, 79%
       F, 77%                               F, 76%   F, 77%


30%



20%



10%



 0%
       08-09    09-10                       10-11    11-12



                            Page 13 of 33
Prospect Sex & Age
                     F 08-09           F 09-10   F 10-11      F 11-12       M 08-09   M 09-10   M 10-11           M 11-12

3000




2500




2000




1500




1000




 500




   0
       18 or under             19-24              25-34                 35-44           45-54             55-64             65 and over



                                                                  Page 14 of 33
Applicant Sex
100%



90%
       M, 26%    M, 27%                                   M, 28%
                                                M, 28%

80%



70%



60%



50%



40%
       F, 74%    F, 73%                         F, 72%    F, 73%

30%



20%



10%



 0%
       2008-09   2009-10                        2010-11   2011-12



                                Page 15 of 33
Applicant Age
                                                                           2011-12

700
          1%       26%    27%                   26%                                                          13%




600




500




400




300




200




100




 0
      17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65



                                                                          Page 16 of 33
Applicant Age
                                                      2008-09       2009-10        2010-11       2011-12

700
          1%       26%    27%                   26%                                                          13%
          2%       26%    24%                   25%                                                          17%
          1%       26%    25%                   26%                                                          16%
          2%       25%    24%                   26%                                                          17%
600




500




400




300




200




100




 0
      17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65



                                                                          Page 17 of 33
Applicant Sex & Age
                                                                     F 11-12      M 11-12
600




500




400




300




200




100




 0
      17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65



                                                                          Page 18 of 33
Applicant Sex & Age
                           F 08-09       F 09-10      F 10-11       F 11-12       M 08-09      M 09-10       M 10-11        M 11-12
600




500




400




300




200




100




 0
      17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65



                                                                        Page 19 of 33
Fall Enrolled Sex
100%



90%
       M, 27%             M, 28%      M, 28%

80%



70%



60%



50%



40%
       F, 73%              F, 72%     F, 72%

30%



20%



10%



 0%
       2008-09            2009-10     2010-11



                      Page 20 of 33
Fall Enrolled Student Age
                                                                Fall '09       Fall '10    Fall '11

500
          14%      17%     24%                   31%                                                           14%
           6%      17%     26%                   34%                                                           17%
           1%      13%     27%                   39%                                                           19%
450



400



350



300



250



200



150



100



50



 0
      17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65



                                                                           Page 21 of 33
Fall Enrolled Student Sex & Age
                                            F FA09       F FA10       F FA11       M FA09        M FA10       M FA11

350




300




250




200




150




100




50




 0
      16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65



                                                                         Page 22 of 33
Fall Enrolled Student Ethnicity
                            C   AA     Unk     Foreigh

100%


          7%                             7%                 6%

                                                            6%
         12%                            11%
80%
                                                           12%

                                        11%
         12%


60%




40%

                                                           70%
         63%                            65%



20%




 0%
       Fall '09 %                     Fall '10 %         Fall '11 %



                                     Page 23 of 33
Graduate Marketing 2012-13
Budget Allocation by Medium




 Interactive
    74%
                                       Misc
                                       2%



                               Radio
                                24%




               Page 24 of 33
Graduate Marketing Budget
                                    FY 2011-12




Sum of Spend

Medium              Channel                              Type         Total

  Interactive         Ad Serving Fees                                         784

                      BaltimoreSun.com                   Banner           8490

                      Google Adwords                     SEM            25994

                      Millenial Media (Mobile)           Banner         18000

                      Quantcast (Lookalike)              Banner         20000

                      Resonate (Values)                  Banner           9000

                      U.S. News & World Report           Banner           5090

                      WashingtonPost.com                 Banner         13456

                      WTMD.org                           Banner           1800

Interactive Total                                                      102614

  Misc                Misc                                                2607

Misc Total                                                                2607

  Radio               Production                                          5000

                      WERQ-FM                            Commercial     12501

                     WWMX-FM                             Commercial     10175
                     WZFT-FM                             Commercial      5103
Radio Total                                                             32779
Grand Total                                                            138000




                                   Page 25 of 33
Graduate Web Pages Data




Visits                AY 08-09 AY 09-10   AY 10-11   AY 11-12          AVG
Jul                      20,145    21,320     26,816     34,073              25,589
Aug                      21,770    27,623     41,380     45,558              34,083
Sep                      24,348    36,681     44,140     45,246              37,604
Oct                      24,271    46,754     54,846     62,171              47,011
Nov                      24,987    52,670     60,414     69,070              51,785
Dec                      23,630    34,264     43,040     49,730              37,666
Jan                      29,675    46,709     57,806     68,369              50,640
Feb                      23,887    35,174     42,811     52,361              38,558
Mar                      26,615    32,085     42,044     47,736              37,120
Apr                      26,238    29,210     39,171     49,384              36,001
May                      25,928    29,770     43,782     48,417              36,974
Jun                      19,749    24,615     36,872     40,573              30,452

AVG                     24,270       34,740      44,427      51,057          38,624

Pageviews                        AY 09-10   AY 10-11   AY 11-12        AVG
Jul                                  72,277     90,404    132,773           98,485
Aug                                  85,947    122,311    159,169          122,476
Sep                                 101,688    123,361    152,618          125,889
Oct                                 119,987    148,163    241,795          169,982
Nov                                 128,283    165,842    265,628          186,584
Dec                                  95,625    148,865    218,053          154,181
Jan                                 133,961    205,412    304,832          214,735
Feb                                  95,781    145,840    220,326          153,982
Mar                                 101,308    152,297    215,681          156,429
Apr                                  92,701    139,430    216,810          149,647
May                                  96,024    151,210    219,858          155,697
Jun                                  79,518    129,901    186,655          132,025

AVG                                100,258     143,586     211,183         151,676

Pages/Visit                      AY 09-10    AY 10-11    AY 11-12      AVG
Jul                                     3.39        3.37        3.90           3.55
Aug                                     3.11        2.96        3.49           3.19
Sep                                     2.77        2.79        3.37           2.98
Oct                                     2.57        2.70        3.89           3.05
Nov                                     2.44        2.75        3.85           3.01
Dec                                     2.79        2.75        4.38           3.31
Jan                                     2.87        3.55        4.46           3.63
Feb                                     2.72        3.41        4.21           3.45
Mar                                     3.16        3.62        4.52           3.77
Apr                                     3.17        3.56        4.39           3.71
May                                     3.23        3.45        4.54           3.74
Jun                                     3.23        3.52        4.60           3.78

AVG                                    2.95        3.20        4.13            3.43

Avg. Visit Duration              AY 09-10    AY 10-11    AY 11-12      AVG
Jul                                  0:03:26     0:03:36     0:04:07      0:03:43
Aug                                  0:03:13     0:03:09     0:03:45      0:03:22
Sep                                  0:02:57     0:02:51     0:03:33      0:03:07
Oct                                  0:02:54     0:02:52     0:03:31      0:03:06
Nov                                  0:02:49     0:03:00     0:03:28      0:03:06
Dec                                  0:03:14     0:03:32     0:04:02      0:03:36
Jan                                  0:03:27     0:03:45     0:04:10      0:03:47
Feb                                  0:03:01     0:03:27     0:03:46      0:03:25
Mar                                  0:03:24     0:03:38     0:03:54      0:03:39
Apr                                  0:03:24     0:03:37     0:03:46      0:03:36
May                                  0:03:30     0:03:29     0:03:50      0:03:36
Jun                                  0:03:34     0:03:52     0:03:53      0:03:46

AVG                                 0:03:14     0:03:24     0:03:49        0:03:29

Avg. Visit Duration Seconds      AY 09-10   AY 10-11   AY 11-12        AVG
Jul                                     206        216        247            223.00
Aug                                     193        189        225            202.33
Sep                                     177        171        213            187.00
Oct                                     174        172        211            185.67
Nov                                     169        180        208            185.67
Dec                                     194        212        242            216.00
Jan                                     207        225        250            227.33
Feb                                     181        207        226            204.67
Mar                                     204        218        234            218.67
Apr                                     204        217        226            215.67
May                                     210        209        230            216.33
Jun                                     214        232        233            226.33

AVG                                  194.42      204.00      228.75          209.06

Avg. Visit Duration Minutes      AY 09-10    AY 10-11    AY 11-12      AVG
Jul                                     3.43        3.60        4.12           3.72
Aug                                     3.22        3.15        3.75           3.37
Sep                                     2.95        2.85        3.55           3.12
Oct                                     2.90        2.87        3.52           3.09
Nov                                     2.82        3.00        3.47           3.09
Dec                                     3.23        3.53        4.03           3.60
Jan                                     3.45        3.75        4.17           3.79
Feb                                     3.02        3.45        3.77           3.41
Mar                                     3.40        3.63        3.90           3.64
Apr                                     3.40        3.62        3.77           3.59
May                                     3.50        3.48        3.83           3.61
Jun                                     3.57        3.87        3.88           3.77

AVG                                    3.24        3.40        3.81    p
Graduate Prospect Data

Prospects     2007-08   2008-09   2009-10   2010-11   2011-12    AVG
   Jul          360       370       482       442       606      452
   Aug          393       376       641       671       569      530
   Sep          441       407       626       666       672      562
   Oct          440       434       663       601       695      567
   Nov          346       369       585       555       457      462
   Dec          288       319       401       438       546      398
   Jan          344       498       606       637       649      547
   Feb          245       390       441       483       537      419
   Mar          268       401       489       548       488      439
   Apr          248       407       519       620       525      464
  May           329       423       543       511       609      483
   Jun          301       478       504       559       599      488

   TOT         4003      4872      6500      6731      6952      5812
   AVG          334       406       542       561       579       484

    Age        08-09     08-09     09-10     09-10     10-11     10-11    11-12      11-12
18 or under     116       3%        148       3%        251       4%       203        3%
   19-24       1887       49%      2825       49%      3261       49%     3314        48%
   25-34       1296       34%      1923       33%      2148       32%     2354        34%
   35-44        326       9%        560       10%       646       10%      694        10%
   45-54        165       4%        271       5%        301       4%       288        4%
   55-64         27       1%         80       1%         74       1%        67        1%
65 and over      1        0%         10       0%         8        0%        11        0%

   TOT         3818      100%      5817      52%       6689      15%      6931        4%

   Sex         08-09     08-09     09-10     09-10     10-11     10-11    11-12      11-12
    F          3079       77%      5087       79%      5077       76%     5332        77%
    M           931       23%      1388       21%      1612       24%     1600        23%

   TOT         4010      100%      6475      100%      6689      100%     6932       100%

   State       08-09    08-09%     09-10    09-10%     10-11    10-11%    11-12     11-12%
    MD          2,667    66%        4,307    66%        4,339    65%       4,484     64%
    PA            267     7%          432     7%          463     7%         408      6%
    NY            136     3%          215     3%          203     3%         211      3%
    NJ             94     2%          172     3%          173     3%         194      3%
    DE             46     1%           66     1%           75     1%          60      1%

   TOT          4,012    100%       6,480    100%       6,699    100%     6952       100%

    Age       F 08-09   M 08-09   F 09-10   M 09-10   F 10-11   M 10-11   F 11-12   M 11-12
18 or under      86       30        123       25        197       54        165       38
   19-24       1539      349       2344      481       2701      560       2751      563
   25-34        932      364       1405      518       1463      685       1688      665
   35-44        219      107        399      161        450      196        481      213
   45-54        129       36        201       70        207       94        185      103
   55-64         21        6         65       15         55       19         51       16
65 and over      0         1         6         4         4         4         9         2
Graduate Application Data



Sex          F        M        Total
2008-09    3042      1079      4121
2009-10    3327      1224      4551
2010-11    3440      1321      4761

Sex       2008-09   2008-09   2009-10 2009-10     2010-11   2010-11   2011-12   2011-12
F          3042       74%      3327     73%        3440       72%      3356       73%
M          1079       26%      1224     27%        1321       28%      1276       28%

TOT        4103      100%      4557     100%       4764      100%      4572      100%

State     2008-09   2008-09   2009-10 2009-10     2010-11   2010-11   2011-12   2011-12
MD         3258       79%      3602     79%        3708       78%      3466       76%
NJ          114        3%       123      3%         126        3%       164        4%
NY           64        2%       79       2%         85         2%       94         2%
PA          219        5%       227      5%         242        5%       228        5%
VA           83        2%       89       2%         98         2%       135        3%
Sub Tot    3738       91%      4120     90%        4259       89%      4087       89%

TOT        4103      100%      4557     100%       4764      100%      4572      100%

Age       F 08-09   M 08-09   F 09-10   M 09-10   F 10-11   M 10-11   F 11-12   M 11-12
17           1         2          2        1          2        3          0        0
18           2         2          1        0          3        1          0        0
19           18        0         14        0         12        2         10        2
20           35       11         39        6         41       11         43       14
21          447       80        488       90        517       94        531       84
22          407      120        448      158        446      149        482      122
23          302      108        354      135        306      120        367      118
24          226       86        286       89        257      105        281      125
25          221       62        208       76        257      112        254      108
26          181       77        158       77        175       93        165      105
27          131       51        142       89        137       57        139       99
28          124       54        127       53        119       70        117       58
29           82       39         88       59         91       54        101       61
30           71       44         80       42         84       41         61       40
31           51       27         61       33         63       43         73       28
32           47       31         56       31         60       43         50       29
33           42       27         53       21         50       36         45       49
34           50       24         44       21         61       33         42       24
35           35       15         45       20         40       22         47       12
36           20       16         47       21         44       22         41       12
37           32       18         43       18         33       14         42       22
38           40       26         29       17         43       15         32       13
39           27       15         32       22         41       17         26       23
40           29       14         32       17         51       10         44        5
41           30       11         34       11         44       12         25       19
42           27       11         33       16         37       11         33        8
43           28        8         24        9         34       12         30       14
44           29       14         34        5         19       13         27       16
45           28        8         15        6         35        8         23        7
46           28        7         27        3         26       11         19        4
47           24        6         26        6         30        7         23        5
48           21        7         18       12         32        9         20        7
49           25        6         24        4         28        9         23        6
50           31        5         27        6         37       11         15        2
51           17        6         19        7         25       10         18        3
52           23        3         15        3         20        5         15        6
53           15        6         24        1         26        5         15        4
54           12        2         18        4         13        2         18        4
55           17        4         20        2         14        4          9        1
56           12        4         15        6         16        2          9        2
57           9         1         17        5         13        6          7        0
58           13        3         21        2         13        3          6        3
59           6         2         11        3          8        4          3        2
60           4         3          9        2          6        4          4        0
61           4         4          4        0         11        0          5        0
62           6         0          3        5          2        1          1        0
63           1         1          2        0          3        0          3        1
64           0         2          3        2          4        0          0        0
65           3         1          1        2          2        1          3        2
Graduate Application Data



Age   2008-09   2009-10   2010-11 2011-12   2008-09    Subtot   2009-10     Subtot     2010-11    Subtot   2011-12    Subtot
17       3         3         5       0       0.07%               0.07%                  0.10%               0.00%
18       4         1         4       0       0.10%               0.02%                  0.08%               0.00%
19       18       14        14      12       0.44%               0.31%                  0.29%               0.26%
20       47       46        52      57       1.14%     1.75%     1.01%      1.41%       1.09%     1.57%     1.23%     1.49%
21      527       579       613     615     12.79%              12.71%                 12.86%              13.30%
22      529       610       599     604     12.84%    25.63%    13.39%      26.10%     12.57%    25.43%    13.06%    26.36%
23      411       489       426     485      9.98%              10.74%                  8.94%              10.49%
24      312       377       362     406      7.57%               8.28%                  7.60%               8.78%
25      283       284       370     363      6.87%    24.42%     6.23%      25.25%      7.76%    24.30%     7.85%    27.11%
26      258       236       269     270      6.26%               5.18%                  5.64%               5.84%
27      184       231       196     241      4.47%               5.07%                  4.11%               5.21%
28      178       180       190     175      4.32%               3.95%                  3.99%               3.78%
29      121       148       145     162      2.94%               3.25%                  3.04%               3.50%
30      115       122       125     102      2.79%               2.68%                  2.62%               2.21%
31       78       94        106     101      1.89%               2.06%                  2.22%               2.18%
32       79       87        104     79       1.92%               1.91%                  2.18%               1.71%
33       71       75        87      94       1.72%               1.65%                  1.83%               2.03%
34       74       65        94      66       1.80%               1.43%                  1.97%               1.43%
35       50       66        62      60       1.21%               1.45%                  1.30%               1.30%
36       36       68        66      53       0.87%               1.49%                  1.38%               1.15%
37       50       61        47      64       1.21%    25.15%     1.34%      26.28%      0.99%    25.64%     1.38%    31.72%
38       66       47        58      45       1.60%               1.03%                  1.22%               0.97%
39       42       55        58      50       1.02%               1.21%                  1.22%               1.08%
40       44       49        61      49       1.07%               1.08%                  1.28%               1.06%
41       41       45        56      44       1.00%               0.99%                  1.17%               0.95%
42       38       49        48      41       0.92%               1.08%                  1.01%               0.89%
43       37       33        46      44       0.90%               0.72%                  0.97%               0.95%
44       43       39        33      43       1.04%               0.86%                  0.69%               0.93%
45       36       21        43      30       0.87%               0.46%                  0.90%               0.65%
46       35       30        37      23       0.85%               0.66%                  0.78%               0.50%
47       31       32        39      28       0.75%               0.70%                  0.82%               0.61%
48       28       30        41      28       0.68%               0.66%                  0.86%               0.61%
49       31       28        37      29       0.75%               0.61%                  0.78%               0.63%
50       36       33        48      17       0.87%               0.72%                  1.01%               0.37%
51       23       26        36      21       0.56%               0.57%                  0.76%               0.45%
52       26       18        25      21       0.63%               0.40%                  0.52%               0.45%
53       21       25        31      19       0.51%               0.55%                  0.65%               0.41%
54       14       22        16      22       0.34%               0.48%                  0.34%               0.48%
55       21       22        18      10       0.51%               0.48%                  0.38%               0.22%
56       16       22        18      12       0.39%               0.48%                  0.38%               0.26%
57       10       23        19       7       0.24%               0.50%                  0.40%               0.15%
58       16       23        16       9       0.39%               0.50%                  0.34%               0.19%
59       8        14        12       5       0.19%               0.31%                  0.25%               0.11%
60       7        11        10       4       0.17%               0.24%                  0.21%               0.09%
61       8         4        11       5       0.19%               0.09%                  0.23%               0.11%
62       6         8         3       1       0.15%               0.18%                  0.06%               0.02%
63       2         2         3       4       0.05%               0.04%                  0.06%               0.09%
64       2         5         4       0       0.05%               0.11%                  0.08%               0.00%
65       4         3         3       5       0.10%    16.80%     0.07%      15.78%      0.06%    17.42%     0.11%    13.32%

TOT    4120      4555      4766    4625     100.00%   100.00%   100.00%    100.00%     100.00%   100.00%   100.00%   100.00%

Mo    2008-09                     2009-10                       2010-11                          2011-12                         AVG
Jul     242       6%                282       6%                  306        6%                    319       7%                 6.38%
Aug     312       8%                305       7%                  387        8%                    318       7%                 7.35%
Sep     259       6%                256       6%                  339        7%                    232       5%                 6.03%
Oct     286       7%                272       6%                  327        7%                    307       7%                 6.62%
Nov     276       7%                401       9%                  435        9%                    479      10%                 8.84%
Dec     319       8%       41%      417       9%        42%       456       10%          47%       461      10%        46%      9.18%    44%
Jan     818      20%       20%      948      21%        21%       898       19%          19%       989      22%        22%      20.30%   20%
Feb     382       9%                358       8%                  334        7%                    325       7%                 7.77%
Mar     313       8%                369       8%                  334        7%                    303       7%                 7.33%
Apr     273       7%                304       7%                  291        6%                    231       5%                 6.11%
May     313       8%                284       6%                  330        7%                    350       8%                 7.10%
Jun     310       8%       39%      361       8%        37%       328        7%          34%       258       6%        32%      6.98%    35%
TOT    4103      100%              4557      100%                4765       100%                  4572      100%               100.00%
Graduate Enrollment Data


State          FA09        FA10        FA11
MD             3669        3923        3655
PA              113         114         111
VA               56          47          41
NJ               33          50          41
NY               28          27          19

TOT           4030         4310       3948

State          FA09        FA10        FA11
MD             91%         91%         93%
PA              3%          3%          3%
VA              1%          1%          1%
NJ              1%          1%          1%
NY              1%          1%          0%

TOT                97%         97%         98%

Ethnicity     Fall '09   Fall '09 %   Fall '10   Fall '10 %   Fall '11   Fall '11 %
Cauc           2547        63%         2805        65%         2762        70%
AfAm            489        12%          476        11%         465         12%
Unk             468        12%          488        11%         243          6%
Foreigh         270          7%         288         7%         239          6%
Asian           109          3%         121         3%         114          3%
Hisp             75          2%          66         2%          62          2%
N                47          1%          39         1%          45          1%
NA               25          1%          28         1%          18          0%

TOTAL         4030        100%        4311        100%        3948        100%

Sex         2008-09    2008-09    2009-10    2009-10   2010-11 2010-11
F                 2932        73%       3105       72%     2831      72%
M                 1093        27%       1206       28%     1117      28%

TOT               4025        100%        4311       100%        3948        100%




                                                               Page 30 of 33
Graduate Enrollment Data


Age   F FA09   M FA09   F FA10   M FA10   F FA11   M FA11
16       0        0         0       0        2        1
17       0        0         0       1        2        1
18       0        0         5       0        14       3
19       10       0        18       2       135      42
20       17       5       167      49       253      85
21      165      44       285     104       271      85
22      243      73       276      86       231      72
23      273      91       292     104       264     111
24      316      82       286      86       217      84
25      256      81       240      92       197      68
26      220      80       190      78       161      76
27      172      65       150      71       113      51
28      144      69       130      70        94      51
29       99      49        80      54        79      46
30       78      50        77      42        60      36
31       81      35        54      40        47      41
32       54      35        49      31        46      33
33       50      29        48      24        45      24
34       51      25        53      26        49      21
35       60      11        48      18        43      12
36       30      29        42      26        41      17
37       35      24        38      26        34      20
38       41      21        37      23        34      11
39       43      19        52      13        37       8
40       35      18        40      11        30       9
41       41      13        42      14        32       9
42       26      16        25      18        27      12
43       23      11        29       6        30       3
44       28       7        20       6        16       7
45       24      10        35       4        19       4
46       25       6        32       3        23       4
47       33       7        30       7        26      14
48       21       8        35       8        26       8
49       28       9        32       5        18       5
50       26      11        19      12        15       6
51       24       5        26       6        22       5
52       25       2        18       1        11       1
53       18       7        21       6        9        4
54       17       5        19       4        12       4
55       17       5        14       2        8        1
56       20       4        15       2        11       4
57       14       4         7       3        6        2
58       16       1         8       2        4        3
59       6        4         3       3        4        1
60       4        1         2       0        2        0
61       4        3         3       1        1        1
62       2        3         0       3        0        2
63       2        4         0       3        0        4
64       0        1         1       1        1        0
65       2        1         3       2        3        1




                                           Page 31 of 33
Graduate Enrollment Data


Age   Fall '09     %    Sub Tot   Fall '10     %     Sub Tot   Fall '11     %    Sub Tot
16       0         0%                0        0%                  3        0%
17       0         0%                1        0%                  3        0%
18       0         0%                5        0%                 17        0%
19       10        0%                20       0%                 177       4%
20       22        1%     1%        216       5%       6%        338       9%     14%
21      209        5%               389       9%                 356       9%
22      316        8%    13%        362       8%      17%        303       8%     17%
23      364        9%               396       9%                 375      10%
24      398       10%               372       9%                 301       8%
25      337        8%    27%        332       8%      26%        265       7%     24%
26      300        7%               268       6%                 237       6%
27      238        6%               221       5%                 164       4%
28      213        5%               200       5%                 145       4%
29      148        4%               134       3%                 125       3%
30      128        3%               119       3%                 96        2%
31      116        3%                94       2%                 88        2%
32       89        2%                80       2%                 79        2%
33       79        2%                72       2%                 69        2%
34       76        2%                79       2%                 70        2%
35       71        2%                66       2%                 55        1%
36       59        1%                68       2%                 58        1%
37       59        1%    39%         64       1%      34%        54        1%     31%
38       62        2%                60       1%                 45        1%
39       62        2%                65       2%                 45        1%
40       53        1%                51       1%                 39        1%
41       54        1%                56       1%                 41        1%
42       42        1%                43       1%                 39        1%
43       34        1%                35       1%                 33        1%
44       35        1%                26       1%                 23        1%
45       35        1%                39       1%                 23        1%
46       31        1%                35       1%                 27        1%
47       40        1%                37       1%                 40        1%
48       29        1%                43       1%                 34        1%
49       37        1%                37       1%                 23        1%
50       37        1%                31       1%                 21        1%
51       29        1%                32       1%                 27        1%
52       27        1%                19       0%                 12        0%
53       25        1%                27       1%                 13        0%
54       22        1%                23       1%                 16        0%
55       22        1%                16       0%                  9        0%
56       24        1%                17       0%                 15        0%
57       18        0%                10       0%                  8        0%
58       17        0%                10       0%                  7        0%
59       10        0%                6        0%                  5        0%
60       5         0%                2        0%                  2        0%
61       7         0%                4        0%                  2        0%
62       5         0%                3        0%                  2        0%
63       6         0%                3        0%                  4        0%
64       1         0%                2        0%                  1        0%
65       3         0%    19%         5        0%      17%         4        0%     14%
       4004      100%              4295      100%               3938      100%




                                             Page 32 of 33
Graduate Marketing Budget Data
                          FY 2011-12
Medium         Channel                      Type         Spend
Interactive    Ad Serving Fees                                  784
Interactive    Google Adwords               SEM              25,994
Interactive    Quantcast (Lookalike)        Banner           20,000
Interactive    Millenial Media (Mobile)     Banner           18,000
Interactive    WashingtonPost.com           Banner           13,456
Interactive    Resonate (Values)            Banner            9,000
Interactive    BaltimoreSun.com             Banner            8,490
Interactive    U.S. News & World Report     Banner            5,090
Interactive    WTMD.org                     Banner            1,800
Misc           Misc                                           2,607
Radio          Production                                     5,000
Radio          WERQ-FM                      Commercial       12,501
Radio          WWMX-FM                      Commercial       10,175
Radio          WZFT-FM                      Commercial        5,103

Sum of Spend
Medium         Total
Interactive                        102614
Misc                                 2607
Radio                               32779
Grand Total                        138000




                            Page 33 of 33

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Data Driven Marketing Strategy + Execution

  • 1. Data-Driven Marketing Strategy + Execution Graduate Programs Jesse Trahan
  • 2. Campaign Message Factors • Awareness gap that exists between our target audience and our programs’ existence, breadth and depth • Career advancement is the key motivator of our students • Towson’s comprehensive university identity emphasizing the systematic addition of strong programs that represent emerging disciplines, addressing economic and workforce needs, and serving the metropolitan region.1 • Towson’s metropolitan university status serving local communities and regions; anchoring our greater metropolitan region.2 1Towson At A Glance: Towson University Mission Statement http://www.towson.edu/main/abouttu/glance/mission.asp 2CUMU: Coalition of Urban and Metropolitan Universities http://www.cumuonline.org/about.aspx Intro 2
  • 3. Campaign Message Factors What we want to communicate to our target audience Towson University provides students with applied learning and engagement in off-campus educational experiences in their fields of interest to advance their careers and, in the process, positively influence the development and well being of the surrounding community, state, and region. Intro 3
  • 4. Campaign Message Factors Single most important message Towson is the university that puts me to work—in classes with professors who are active experts in their fields, in internships, field placements and research assistantships where I'll build valuable professional experience and networks, and in my career of choice upon graduation. A Towson graduate education is applicable in the real world, and I don't have to wait until I graduate to put my education to work. Intro 4
  • 5. Campaign Media Factors Target Audience A Maryland-based, white female Millennial (1982-2001) with deep trust in authority and institutions and heavy dependence on team work. She matures into a heroic young adult.1 Her enrollment funnel activity ramps up in the fall with a break over the holidays and a big return in January. 1Generations: The History of America’s Future, 1584 to 2069; Strauss & Howe Intro 5
  • 6. Campaign Media The January Factor Web Visits Requests for Info Applications 09-10 10-11 11-12 09-10 10-11 11-12 09-10 10-11 11-12 Pre-Jan 53% 51% 50% 52% 50% 51% 42% 47% 46% January 11% 11% 11% 9% 10% 9% 21% 19% 22% Post-Jan 36% 38% 39% 38% 40% 40% 37% 34% 32% Intro 6
  • 7. Campaign Evolution Fiscal Years 2009-2011 Message and media factors contributed to a campaign strategy of real TU students relating their personal stories of gaining valuable real-world experience, making significant contributions, and becoming highly desirable in their professional fields, before they even graduate. Intro 7
  • 8. Campaign Evolution FY 2009-10, 10-11: Students Intro 8
  • 9. Campaign Evolution Fiscal Years 2011-12 Student voices are now amplified by alumni crediting TU for their success and employers reinforcing our core message of the very real value of real-world experience. Intro 9
  • 10. Campaign Evolution FY 2011-12: Students, Alumni, Employers Intro 10
  • 11. Program-Specific Marketing • Google Adwords • New Programs (with college/department) • New Money • Ongoing Needs – Program Director Meetings • Advertising • Site Enhancement • Enrollment Funnel Management Intro 11
  • 12. Looking Forward Precarious Balance Demand Budget Growth Goals Intro 12
  • 13. Graduate Growth Comparison: Programs* vs. Marketing Budget 120 $414,000 100 $345,000 Year: 1999 Programs: 33 Budget: $138k 80 $276,000 TU designated growth institution, w/additional $/FTE. Provost's office created grad scholarships and added funds to mktng 60 $207,000 Year: 2012 Programs: 112 Budget: $138k 40 $138,000 *Program count is approximate and includes concentrations & tracks 20 $69,000 0 $0 1958 1960 1962 1964 1966 1968 1970 1972 1974 1976 1978 1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 Intro 13
  • 14. Web Visits AY 08-09 AY 09-10 AY 10-11 AY 11-12 80000 70000 60000 50000 40000 30000 20000 10000 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Page 1 of 33
  • 15. Web Page Views AY 09-10 AY 10-11 AY 11-12 350000 300000 250000 200000 150000 100000 50000 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Page 2 of 33
  • 16. Web Pages Per Visit AY 09-10 AY 10-11 AY 11-12 5 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Page 3 of 33
  • 17. Average Visit Duration Minutes AY 09-10 AY 10-11 AY 11-12 4.5 4 3.5 3 2.5 2 1.5 1 0.5 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Page 4 of 33
  • 18. Prospects by Month 2011-12 800 700 600 500 400 300 200 100 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Page 5 of 33
  • 19. Prospects by Month 2008-09 2009-10 2010-11 2011-12 800 700 600 500 400 300 200 100 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Page 6 of 33
  • 20. Applications by Month 2011-12 1200 46% 22% 32% 1000 800 600 400 200 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Page 7 of 33
  • 21. Applications by Month 2008-09 2009-10 2010-11 2011-12 1200 46% 22% 32% 47% 19% 34% 42% 21% 37% 41% 20% 39% 1000 800 600 400 200 0 Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Page 8 of 33
  • 22. Prospect Age 08-09 09-10 10-11 11-12 3500 3% 48% 34% 15% 3% 49% 34% 14% 3% 49% 33% 16% 4% 49% 32% 15% 3000 2500 2000 1500 1000 500 0 18 or under 19-24 25-34 35-44 45-54 55-64 65 and over Page 9 of 33
  • 23. Prospect State 2008-09, 09-10, 10-11, 11-12 Combined Due To Nearly Identical Numbers PA, 7% NY, 3% NJ, 2% MD, 66% DE, 1% Page 10 of 33
  • 24. Applicant State FY 2008-09, 09-10, 10-11, 11-12 Combined Due To Nearly Identical Numbers NJ, 3% NY, 2% PA, 5% MD, 79% VA, 2% Page 11 of 33
  • 25. Enrolled State FY 2008-09, 09-10, 10-11, 11-12 Combined Due To Nearly Identical Numbers MD, 91% PA, 3% VA, 1% NJ, 1% NY, 1% Page 12 of 33
  • 26. Prospect Sex 100% 90% M, 21% M, 23% M, 24% M, 23% 80% 70% 60% 50% 40% F, 79% F, 77% F, 76% F, 77% 30% 20% 10% 0% 08-09 09-10 10-11 11-12 Page 13 of 33
  • 27. Prospect Sex & Age F 08-09 F 09-10 F 10-11 F 11-12 M 08-09 M 09-10 M 10-11 M 11-12 3000 2500 2000 1500 1000 500 0 18 or under 19-24 25-34 35-44 45-54 55-64 65 and over Page 14 of 33
  • 28. Applicant Sex 100% 90% M, 26% M, 27% M, 28% M, 28% 80% 70% 60% 50% 40% F, 74% F, 73% F, 72% F, 73% 30% 20% 10% 0% 2008-09 2009-10 2010-11 2011-12 Page 15 of 33
  • 29. Applicant Age 2011-12 700 1% 26% 27% 26% 13% 600 500 400 300 200 100 0 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 Page 16 of 33
  • 30. Applicant Age 2008-09 2009-10 2010-11 2011-12 700 1% 26% 27% 26% 13% 2% 26% 24% 25% 17% 1% 26% 25% 26% 16% 2% 25% 24% 26% 17% 600 500 400 300 200 100 0 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 Page 17 of 33
  • 31. Applicant Sex & Age F 11-12 M 11-12 600 500 400 300 200 100 0 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 Page 18 of 33
  • 32. Applicant Sex & Age F 08-09 F 09-10 F 10-11 F 11-12 M 08-09 M 09-10 M 10-11 M 11-12 600 500 400 300 200 100 0 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 Page 19 of 33
  • 33. Fall Enrolled Sex 100% 90% M, 27% M, 28% M, 28% 80% 70% 60% 50% 40% F, 73% F, 72% F, 72% 30% 20% 10% 0% 2008-09 2009-10 2010-11 Page 20 of 33
  • 34. Fall Enrolled Student Age Fall '09 Fall '10 Fall '11 500 14% 17% 24% 31% 14% 6% 17% 26% 34% 17% 1% 13% 27% 39% 19% 450 400 350 300 250 200 150 100 50 0 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 Page 21 of 33
  • 35. Fall Enrolled Student Sex & Age F FA09 F FA10 F FA11 M FA09 M FA10 M FA11 350 300 250 200 150 100 50 0 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 Page 22 of 33
  • 36. Fall Enrolled Student Ethnicity C AA Unk Foreigh 100% 7% 7% 6% 6% 12% 11% 80% 12% 11% 12% 60% 40% 70% 63% 65% 20% 0% Fall '09 % Fall '10 % Fall '11 % Page 23 of 33
  • 37. Graduate Marketing 2012-13 Budget Allocation by Medium Interactive 74% Misc 2% Radio 24% Page 24 of 33
  • 38. Graduate Marketing Budget FY 2011-12 Sum of Spend Medium Channel Type Total Interactive Ad Serving Fees 784 BaltimoreSun.com Banner 8490 Google Adwords SEM 25994 Millenial Media (Mobile) Banner 18000 Quantcast (Lookalike) Banner 20000 Resonate (Values) Banner 9000 U.S. News & World Report Banner 5090 WashingtonPost.com Banner 13456 WTMD.org Banner 1800 Interactive Total 102614 Misc Misc 2607 Misc Total 2607 Radio Production 5000 WERQ-FM Commercial 12501 WWMX-FM Commercial 10175 WZFT-FM Commercial 5103 Radio Total 32779 Grand Total 138000 Page 25 of 33
  • 39. Graduate Web Pages Data Visits AY 08-09 AY 09-10 AY 10-11 AY 11-12 AVG Jul 20,145 21,320 26,816 34,073 25,589 Aug 21,770 27,623 41,380 45,558 34,083 Sep 24,348 36,681 44,140 45,246 37,604 Oct 24,271 46,754 54,846 62,171 47,011 Nov 24,987 52,670 60,414 69,070 51,785 Dec 23,630 34,264 43,040 49,730 37,666 Jan 29,675 46,709 57,806 68,369 50,640 Feb 23,887 35,174 42,811 52,361 38,558 Mar 26,615 32,085 42,044 47,736 37,120 Apr 26,238 29,210 39,171 49,384 36,001 May 25,928 29,770 43,782 48,417 36,974 Jun 19,749 24,615 36,872 40,573 30,452 AVG 24,270 34,740 44,427 51,057 38,624 Pageviews AY 09-10 AY 10-11 AY 11-12 AVG Jul 72,277 90,404 132,773 98,485 Aug 85,947 122,311 159,169 122,476 Sep 101,688 123,361 152,618 125,889 Oct 119,987 148,163 241,795 169,982 Nov 128,283 165,842 265,628 186,584 Dec 95,625 148,865 218,053 154,181 Jan 133,961 205,412 304,832 214,735 Feb 95,781 145,840 220,326 153,982 Mar 101,308 152,297 215,681 156,429 Apr 92,701 139,430 216,810 149,647 May 96,024 151,210 219,858 155,697 Jun 79,518 129,901 186,655 132,025 AVG 100,258 143,586 211,183 151,676 Pages/Visit AY 09-10 AY 10-11 AY 11-12 AVG Jul 3.39 3.37 3.90 3.55 Aug 3.11 2.96 3.49 3.19 Sep 2.77 2.79 3.37 2.98 Oct 2.57 2.70 3.89 3.05 Nov 2.44 2.75 3.85 3.01 Dec 2.79 2.75 4.38 3.31 Jan 2.87 3.55 4.46 3.63 Feb 2.72 3.41 4.21 3.45 Mar 3.16 3.62 4.52 3.77 Apr 3.17 3.56 4.39 3.71 May 3.23 3.45 4.54 3.74 Jun 3.23 3.52 4.60 3.78 AVG 2.95 3.20 4.13 3.43 Avg. Visit Duration AY 09-10 AY 10-11 AY 11-12 AVG Jul 0:03:26 0:03:36 0:04:07 0:03:43 Aug 0:03:13 0:03:09 0:03:45 0:03:22 Sep 0:02:57 0:02:51 0:03:33 0:03:07 Oct 0:02:54 0:02:52 0:03:31 0:03:06 Nov 0:02:49 0:03:00 0:03:28 0:03:06 Dec 0:03:14 0:03:32 0:04:02 0:03:36 Jan 0:03:27 0:03:45 0:04:10 0:03:47 Feb 0:03:01 0:03:27 0:03:46 0:03:25 Mar 0:03:24 0:03:38 0:03:54 0:03:39 Apr 0:03:24 0:03:37 0:03:46 0:03:36 May 0:03:30 0:03:29 0:03:50 0:03:36 Jun 0:03:34 0:03:52 0:03:53 0:03:46 AVG 0:03:14 0:03:24 0:03:49 0:03:29 Avg. Visit Duration Seconds AY 09-10 AY 10-11 AY 11-12 AVG Jul 206 216 247 223.00 Aug 193 189 225 202.33 Sep 177 171 213 187.00 Oct 174 172 211 185.67 Nov 169 180 208 185.67 Dec 194 212 242 216.00 Jan 207 225 250 227.33 Feb 181 207 226 204.67 Mar 204 218 234 218.67 Apr 204 217 226 215.67 May 210 209 230 216.33 Jun 214 232 233 226.33 AVG 194.42 204.00 228.75 209.06 Avg. Visit Duration Minutes AY 09-10 AY 10-11 AY 11-12 AVG Jul 3.43 3.60 4.12 3.72 Aug 3.22 3.15 3.75 3.37 Sep 2.95 2.85 3.55 3.12 Oct 2.90 2.87 3.52 3.09 Nov 2.82 3.00 3.47 3.09 Dec 3.23 3.53 4.03 3.60 Jan 3.45 3.75 4.17 3.79 Feb 3.02 3.45 3.77 3.41 Mar 3.40 3.63 3.90 3.64 Apr 3.40 3.62 3.77 3.59 May 3.50 3.48 3.83 3.61 Jun 3.57 3.87 3.88 3.77 AVG 3.24 3.40 3.81 p
  • 40. Graduate Prospect Data Prospects 2007-08 2008-09 2009-10 2010-11 2011-12 AVG Jul 360 370 482 442 606 452 Aug 393 376 641 671 569 530 Sep 441 407 626 666 672 562 Oct 440 434 663 601 695 567 Nov 346 369 585 555 457 462 Dec 288 319 401 438 546 398 Jan 344 498 606 637 649 547 Feb 245 390 441 483 537 419 Mar 268 401 489 548 488 439 Apr 248 407 519 620 525 464 May 329 423 543 511 609 483 Jun 301 478 504 559 599 488 TOT 4003 4872 6500 6731 6952 5812 AVG 334 406 542 561 579 484 Age 08-09 08-09 09-10 09-10 10-11 10-11 11-12 11-12 18 or under 116 3% 148 3% 251 4% 203 3% 19-24 1887 49% 2825 49% 3261 49% 3314 48% 25-34 1296 34% 1923 33% 2148 32% 2354 34% 35-44 326 9% 560 10% 646 10% 694 10% 45-54 165 4% 271 5% 301 4% 288 4% 55-64 27 1% 80 1% 74 1% 67 1% 65 and over 1 0% 10 0% 8 0% 11 0% TOT 3818 100% 5817 52% 6689 15% 6931 4% Sex 08-09 08-09 09-10 09-10 10-11 10-11 11-12 11-12 F 3079 77% 5087 79% 5077 76% 5332 77% M 931 23% 1388 21% 1612 24% 1600 23% TOT 4010 100% 6475 100% 6689 100% 6932 100% State 08-09 08-09% 09-10 09-10% 10-11 10-11% 11-12 11-12% MD 2,667 66% 4,307 66% 4,339 65% 4,484 64% PA 267 7% 432 7% 463 7% 408 6% NY 136 3% 215 3% 203 3% 211 3% NJ 94 2% 172 3% 173 3% 194 3% DE 46 1% 66 1% 75 1% 60 1% TOT 4,012 100% 6,480 100% 6,699 100% 6952 100% Age F 08-09 M 08-09 F 09-10 M 09-10 F 10-11 M 10-11 F 11-12 M 11-12 18 or under 86 30 123 25 197 54 165 38 19-24 1539 349 2344 481 2701 560 2751 563 25-34 932 364 1405 518 1463 685 1688 665 35-44 219 107 399 161 450 196 481 213 45-54 129 36 201 70 207 94 185 103 55-64 21 6 65 15 55 19 51 16 65 and over 0 1 6 4 4 4 9 2
  • 41. Graduate Application Data Sex F M Total 2008-09 3042 1079 4121 2009-10 3327 1224 4551 2010-11 3440 1321 4761 Sex 2008-09 2008-09 2009-10 2009-10 2010-11 2010-11 2011-12 2011-12 F 3042 74% 3327 73% 3440 72% 3356 73% M 1079 26% 1224 27% 1321 28% 1276 28% TOT 4103 100% 4557 100% 4764 100% 4572 100% State 2008-09 2008-09 2009-10 2009-10 2010-11 2010-11 2011-12 2011-12 MD 3258 79% 3602 79% 3708 78% 3466 76% NJ 114 3% 123 3% 126 3% 164 4% NY 64 2% 79 2% 85 2% 94 2% PA 219 5% 227 5% 242 5% 228 5% VA 83 2% 89 2% 98 2% 135 3% Sub Tot 3738 91% 4120 90% 4259 89% 4087 89% TOT 4103 100% 4557 100% 4764 100% 4572 100% Age F 08-09 M 08-09 F 09-10 M 09-10 F 10-11 M 10-11 F 11-12 M 11-12 17 1 2 2 1 2 3 0 0 18 2 2 1 0 3 1 0 0 19 18 0 14 0 12 2 10 2 20 35 11 39 6 41 11 43 14 21 447 80 488 90 517 94 531 84 22 407 120 448 158 446 149 482 122 23 302 108 354 135 306 120 367 118 24 226 86 286 89 257 105 281 125 25 221 62 208 76 257 112 254 108 26 181 77 158 77 175 93 165 105 27 131 51 142 89 137 57 139 99 28 124 54 127 53 119 70 117 58 29 82 39 88 59 91 54 101 61 30 71 44 80 42 84 41 61 40 31 51 27 61 33 63 43 73 28 32 47 31 56 31 60 43 50 29 33 42 27 53 21 50 36 45 49 34 50 24 44 21 61 33 42 24 35 35 15 45 20 40 22 47 12 36 20 16 47 21 44 22 41 12 37 32 18 43 18 33 14 42 22 38 40 26 29 17 43 15 32 13 39 27 15 32 22 41 17 26 23 40 29 14 32 17 51 10 44 5 41 30 11 34 11 44 12 25 19 42 27 11 33 16 37 11 33 8 43 28 8 24 9 34 12 30 14 44 29 14 34 5 19 13 27 16 45 28 8 15 6 35 8 23 7 46 28 7 27 3 26 11 19 4 47 24 6 26 6 30 7 23 5 48 21 7 18 12 32 9 20 7 49 25 6 24 4 28 9 23 6 50 31 5 27 6 37 11 15 2 51 17 6 19 7 25 10 18 3 52 23 3 15 3 20 5 15 6 53 15 6 24 1 26 5 15 4 54 12 2 18 4 13 2 18 4 55 17 4 20 2 14 4 9 1 56 12 4 15 6 16 2 9 2 57 9 1 17 5 13 6 7 0 58 13 3 21 2 13 3 6 3 59 6 2 11 3 8 4 3 2 60 4 3 9 2 6 4 4 0 61 4 4 4 0 11 0 5 0 62 6 0 3 5 2 1 1 0 63 1 1 2 0 3 0 3 1 64 0 2 3 2 4 0 0 0 65 3 1 1 2 2 1 3 2
  • 42. Graduate Application Data Age 2008-09 2009-10 2010-11 2011-12 2008-09 Subtot 2009-10 Subtot 2010-11 Subtot 2011-12 Subtot 17 3 3 5 0 0.07% 0.07% 0.10% 0.00% 18 4 1 4 0 0.10% 0.02% 0.08% 0.00% 19 18 14 14 12 0.44% 0.31% 0.29% 0.26% 20 47 46 52 57 1.14% 1.75% 1.01% 1.41% 1.09% 1.57% 1.23% 1.49% 21 527 579 613 615 12.79% 12.71% 12.86% 13.30% 22 529 610 599 604 12.84% 25.63% 13.39% 26.10% 12.57% 25.43% 13.06% 26.36% 23 411 489 426 485 9.98% 10.74% 8.94% 10.49% 24 312 377 362 406 7.57% 8.28% 7.60% 8.78% 25 283 284 370 363 6.87% 24.42% 6.23% 25.25% 7.76% 24.30% 7.85% 27.11% 26 258 236 269 270 6.26% 5.18% 5.64% 5.84% 27 184 231 196 241 4.47% 5.07% 4.11% 5.21% 28 178 180 190 175 4.32% 3.95% 3.99% 3.78% 29 121 148 145 162 2.94% 3.25% 3.04% 3.50% 30 115 122 125 102 2.79% 2.68% 2.62% 2.21% 31 78 94 106 101 1.89% 2.06% 2.22% 2.18% 32 79 87 104 79 1.92% 1.91% 2.18% 1.71% 33 71 75 87 94 1.72% 1.65% 1.83% 2.03% 34 74 65 94 66 1.80% 1.43% 1.97% 1.43% 35 50 66 62 60 1.21% 1.45% 1.30% 1.30% 36 36 68 66 53 0.87% 1.49% 1.38% 1.15% 37 50 61 47 64 1.21% 25.15% 1.34% 26.28% 0.99% 25.64% 1.38% 31.72% 38 66 47 58 45 1.60% 1.03% 1.22% 0.97% 39 42 55 58 50 1.02% 1.21% 1.22% 1.08% 40 44 49 61 49 1.07% 1.08% 1.28% 1.06% 41 41 45 56 44 1.00% 0.99% 1.17% 0.95% 42 38 49 48 41 0.92% 1.08% 1.01% 0.89% 43 37 33 46 44 0.90% 0.72% 0.97% 0.95% 44 43 39 33 43 1.04% 0.86% 0.69% 0.93% 45 36 21 43 30 0.87% 0.46% 0.90% 0.65% 46 35 30 37 23 0.85% 0.66% 0.78% 0.50% 47 31 32 39 28 0.75% 0.70% 0.82% 0.61% 48 28 30 41 28 0.68% 0.66% 0.86% 0.61% 49 31 28 37 29 0.75% 0.61% 0.78% 0.63% 50 36 33 48 17 0.87% 0.72% 1.01% 0.37% 51 23 26 36 21 0.56% 0.57% 0.76% 0.45% 52 26 18 25 21 0.63% 0.40% 0.52% 0.45% 53 21 25 31 19 0.51% 0.55% 0.65% 0.41% 54 14 22 16 22 0.34% 0.48% 0.34% 0.48% 55 21 22 18 10 0.51% 0.48% 0.38% 0.22% 56 16 22 18 12 0.39% 0.48% 0.38% 0.26% 57 10 23 19 7 0.24% 0.50% 0.40% 0.15% 58 16 23 16 9 0.39% 0.50% 0.34% 0.19% 59 8 14 12 5 0.19% 0.31% 0.25% 0.11% 60 7 11 10 4 0.17% 0.24% 0.21% 0.09% 61 8 4 11 5 0.19% 0.09% 0.23% 0.11% 62 6 8 3 1 0.15% 0.18% 0.06% 0.02% 63 2 2 3 4 0.05% 0.04% 0.06% 0.09% 64 2 5 4 0 0.05% 0.11% 0.08% 0.00% 65 4 3 3 5 0.10% 16.80% 0.07% 15.78% 0.06% 17.42% 0.11% 13.32% TOT 4120 4555 4766 4625 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% Mo 2008-09 2009-10 2010-11 2011-12 AVG Jul 242 6% 282 6% 306 6% 319 7% 6.38% Aug 312 8% 305 7% 387 8% 318 7% 7.35% Sep 259 6% 256 6% 339 7% 232 5% 6.03% Oct 286 7% 272 6% 327 7% 307 7% 6.62% Nov 276 7% 401 9% 435 9% 479 10% 8.84% Dec 319 8% 41% 417 9% 42% 456 10% 47% 461 10% 46% 9.18% 44% Jan 818 20% 20% 948 21% 21% 898 19% 19% 989 22% 22% 20.30% 20% Feb 382 9% 358 8% 334 7% 325 7% 7.77% Mar 313 8% 369 8% 334 7% 303 7% 7.33% Apr 273 7% 304 7% 291 6% 231 5% 6.11% May 313 8% 284 6% 330 7% 350 8% 7.10% Jun 310 8% 39% 361 8% 37% 328 7% 34% 258 6% 32% 6.98% 35% TOT 4103 100% 4557 100% 4765 100% 4572 100% 100.00%
  • 43. Graduate Enrollment Data State FA09 FA10 FA11 MD 3669 3923 3655 PA 113 114 111 VA 56 47 41 NJ 33 50 41 NY 28 27 19 TOT 4030 4310 3948 State FA09 FA10 FA11 MD 91% 91% 93% PA 3% 3% 3% VA 1% 1% 1% NJ 1% 1% 1% NY 1% 1% 0% TOT 97% 97% 98% Ethnicity Fall '09 Fall '09 % Fall '10 Fall '10 % Fall '11 Fall '11 % Cauc 2547 63% 2805 65% 2762 70% AfAm 489 12% 476 11% 465 12% Unk 468 12% 488 11% 243 6% Foreigh 270 7% 288 7% 239 6% Asian 109 3% 121 3% 114 3% Hisp 75 2% 66 2% 62 2% N 47 1% 39 1% 45 1% NA 25 1% 28 1% 18 0% TOTAL 4030 100% 4311 100% 3948 100% Sex 2008-09 2008-09 2009-10 2009-10 2010-11 2010-11 F 2932 73% 3105 72% 2831 72% M 1093 27% 1206 28% 1117 28% TOT 4025 100% 4311 100% 3948 100% Page 30 of 33
  • 44. Graduate Enrollment Data Age F FA09 M FA09 F FA10 M FA10 F FA11 M FA11 16 0 0 0 0 2 1 17 0 0 0 1 2 1 18 0 0 5 0 14 3 19 10 0 18 2 135 42 20 17 5 167 49 253 85 21 165 44 285 104 271 85 22 243 73 276 86 231 72 23 273 91 292 104 264 111 24 316 82 286 86 217 84 25 256 81 240 92 197 68 26 220 80 190 78 161 76 27 172 65 150 71 113 51 28 144 69 130 70 94 51 29 99 49 80 54 79 46 30 78 50 77 42 60 36 31 81 35 54 40 47 41 32 54 35 49 31 46 33 33 50 29 48 24 45 24 34 51 25 53 26 49 21 35 60 11 48 18 43 12 36 30 29 42 26 41 17 37 35 24 38 26 34 20 38 41 21 37 23 34 11 39 43 19 52 13 37 8 40 35 18 40 11 30 9 41 41 13 42 14 32 9 42 26 16 25 18 27 12 43 23 11 29 6 30 3 44 28 7 20 6 16 7 45 24 10 35 4 19 4 46 25 6 32 3 23 4 47 33 7 30 7 26 14 48 21 8 35 8 26 8 49 28 9 32 5 18 5 50 26 11 19 12 15 6 51 24 5 26 6 22 5 52 25 2 18 1 11 1 53 18 7 21 6 9 4 54 17 5 19 4 12 4 55 17 5 14 2 8 1 56 20 4 15 2 11 4 57 14 4 7 3 6 2 58 16 1 8 2 4 3 59 6 4 3 3 4 1 60 4 1 2 0 2 0 61 4 3 3 1 1 1 62 2 3 0 3 0 2 63 2 4 0 3 0 4 64 0 1 1 1 1 0 65 2 1 3 2 3 1 Page 31 of 33
  • 45. Graduate Enrollment Data Age Fall '09 % Sub Tot Fall '10 % Sub Tot Fall '11 % Sub Tot 16 0 0% 0 0% 3 0% 17 0 0% 1 0% 3 0% 18 0 0% 5 0% 17 0% 19 10 0% 20 0% 177 4% 20 22 1% 1% 216 5% 6% 338 9% 14% 21 209 5% 389 9% 356 9% 22 316 8% 13% 362 8% 17% 303 8% 17% 23 364 9% 396 9% 375 10% 24 398 10% 372 9% 301 8% 25 337 8% 27% 332 8% 26% 265 7% 24% 26 300 7% 268 6% 237 6% 27 238 6% 221 5% 164 4% 28 213 5% 200 5% 145 4% 29 148 4% 134 3% 125 3% 30 128 3% 119 3% 96 2% 31 116 3% 94 2% 88 2% 32 89 2% 80 2% 79 2% 33 79 2% 72 2% 69 2% 34 76 2% 79 2% 70 2% 35 71 2% 66 2% 55 1% 36 59 1% 68 2% 58 1% 37 59 1% 39% 64 1% 34% 54 1% 31% 38 62 2% 60 1% 45 1% 39 62 2% 65 2% 45 1% 40 53 1% 51 1% 39 1% 41 54 1% 56 1% 41 1% 42 42 1% 43 1% 39 1% 43 34 1% 35 1% 33 1% 44 35 1% 26 1% 23 1% 45 35 1% 39 1% 23 1% 46 31 1% 35 1% 27 1% 47 40 1% 37 1% 40 1% 48 29 1% 43 1% 34 1% 49 37 1% 37 1% 23 1% 50 37 1% 31 1% 21 1% 51 29 1% 32 1% 27 1% 52 27 1% 19 0% 12 0% 53 25 1% 27 1% 13 0% 54 22 1% 23 1% 16 0% 55 22 1% 16 0% 9 0% 56 24 1% 17 0% 15 0% 57 18 0% 10 0% 8 0% 58 17 0% 10 0% 7 0% 59 10 0% 6 0% 5 0% 60 5 0% 2 0% 2 0% 61 7 0% 4 0% 2 0% 62 5 0% 3 0% 2 0% 63 6 0% 3 0% 4 0% 64 1 0% 2 0% 1 0% 65 3 0% 19% 5 0% 17% 4 0% 14% 4004 100% 4295 100% 3938 100% Page 32 of 33
  • 46. Graduate Marketing Budget Data FY 2011-12 Medium Channel Type Spend Interactive Ad Serving Fees 784 Interactive Google Adwords SEM 25,994 Interactive Quantcast (Lookalike) Banner 20,000 Interactive Millenial Media (Mobile) Banner 18,000 Interactive WashingtonPost.com Banner 13,456 Interactive Resonate (Values) Banner 9,000 Interactive BaltimoreSun.com Banner 8,490 Interactive U.S. News & World Report Banner 5,090 Interactive WTMD.org Banner 1,800 Misc Misc 2,607 Radio Production 5,000 Radio WERQ-FM Commercial 12,501 Radio WWMX-FM Commercial 10,175 Radio WZFT-FM Commercial 5,103 Sum of Spend Medium Total Interactive 102614 Misc 2607 Radio 32779 Grand Total 138000 Page 33 of 33