1. Joint stock “ Privat bank “ Dec 2013 — May 2014
Joint stock “ Privat bank “ Dec 2011 — Dec 2013
Joint stock “ Privat bank “ Mar 2011 — Dec 2011
Ketevan Bezarashvili
E-mail § keti_beze@yahoo.de
Phone § (599) 250-108 ; ( 591) 110-147
Address § 11 Gudiashvili, Tbilisi , Georgia
WORK EXPERIENCE
Director of Dolidze service center
Identifying the needs of customers and then working hard to meet or even exceed them.
Working hard to market and sell the banks products like mortgages, loans and insurance etc.
Monitoring customer accounts.
Maintaining all quality and procedural standards within the branch.
Keeping en eye on competitor activity.
Managing the day to day running of the branch.
setting and achieving targets,
Responsible for recruiting staff, including advertising, interviewing.
Implementing policies that build trust between the bank and its customers.
motivating and leading the bank staff.
Visiting business customers.
Reporting regularly to regional head.
Director of Mitskevichi service center
Identifying the needs of customers and then working hard to meet or even exceed them.
Working hard to market and sell the banks products like mortgages, loans and insurance etc.
Monitoring customer accounts.
Maintaining all quality and procedural standards within the branch.
Keeping en eye on competitor activity.
Managing the day to day running of the branch.
setting and achieving targets,
Responsible for recruiting staff, including advertising, interviewing.
Implementing policies that build trust between the bank and its customers.
motivating and leading the bank staff.
Visiting business customers.
Reporting regularly to regional head.
Ketevan Bezarashvili 1

2. Joint stock “ Privat bank “ Nov 2010 — Mar 2011
Joint stock “ Privat bank “ Aug 2008 — Nov 2010
Joint stock “ Basis Bank “ Aug 2007 — Aug 2008
Deputy Director of Mitskevichi service center
Sitting in on interviews bank staff have withcustomers and making sure any loan applications made are
properly written up and submitted.
Setting branchobjectives and then working hard to ensure they are met.
Attending head office for meetings and conferences.
Dealing withescalated customer queries and complaints.
Advising customers on the banks credit cards and savings accounts.
Monitoring cashiers and branchstaff and giving them feedback on how they interact withcustomers.
Inspiring them to not only hit targets but deliver great service.
Analysing branchmanagement information and reports.
Reporting regularly to regional head.
Chief financial consultant
Responsible for being a private banker for VIP customers.
Manage premier client portfolios of consumer lending as well as business banking products.
Cross sell consumer and business deposit products that assist in retaining and expanding the relationship
withnew and existing clients.
Provide customers withpersonal financial counseling and lending service in order to discover
opportunities to up sell deposit or lending products.
Develop and maintain relationships withpartners to maximize sales opportunities and achieve sales
standards withthe goal of acquiring 100% of the client’s financial services business.
Respond to and Resolve “escalating” customer inquiries and problems pertaining to consumer deposit and
lending accounts.
Senior financial consultant
Responsible for being a private banker for VIP customers.
Provide a full range of banking services to individual customers, emphasizing personal financial counseling
and customer service.
Develop strategies to grow the client base and implement appropriate sales plans to target prospective
customers.
Refer opportunities to business partners where appropriate.
Resolve customer complaints, issues promptly and effectively.
Achieve personal production goals by expanding existing relationships and acquiring new relationships,
utilizing effective calling techniques and leveraging bank products and services.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety
and security of customer and bank assets.
Operator
Responsible for providing services for physical and juridical bodies
Ketevan Bezarashvili 2

3. MAJORED IN WORK AND ORGANIZATIONAL
PSYCHOLOGY
Sep 1995 — May 1999
GERMAN LANGUAGE COURCE (CERTIFICATE
)
Jan 2001 — Jul 2006
GENERAL MANAGEMENT Sep 2007 — May 2008
Jan 2001 — Sep 2001
Intensive day German language cource
(certificate )
Sep 1999 — Apr 2000
Intensive evening German language Oct 1999 — Mar 2000
QUALIFICATIONS
Certified Training course in customer service and marketing at “ PARTNERS – GEORGIA “
Certified Training course in Banking and Financies at the " National Bank of Georgia "
Certified Georgian Institut of Public Affairs : ” GIPA “ , General management
EDUCATION
I.JAVAKHISHVILI TBILISI STATE UNIVERSITY. BACHELOR OF ARTS IN PSYCHOLOGY
“ GOETHE INSTITUT “
GEORGIAN INSTITUT OF PUBLIC AFFAIRS ” GIPA “
GENERAL MANAGEMENT
ORGANIZATIONAL MANAGEMENT
PROJECT MANAGEMENT
MARKETING
HR MANAGEMENT
FINANCIAL MANAGEMENT / FINANCIAL ACCOUNTING
BUSINESS MANAGEMENT
BUSINESS PLAN
BRANDING
COMMUNICATION SKILLS
TIME MANAGEMENT AND SELF- MANAGEMENT
PUBLIC SPEAKING / PRESENTATIONS
Member of “ Project Harmony “ , participated as a psychologist
Certificate of Accomplishment , given by Project Harmony and Us State Department’s Bureauof International
Narcotics and Law Enforcement Affairs
“ Einstein Gymnasium “ , Rheda – Wiedenbruck, Germany
Ketevan Bezarashvili 3

4. cource(certificate )
2004 — 2004
“ Haus der kreativitat “ , Rheda – Wiedenbruck, Germany
IT- KNOWLEDGE TRAINING & TESTING SERVICES
Has successfully completed the following Training class in the Training center IT- KNOWLEDGE :
Windows XP
Microsoft Word
Microsoft Excel
Internet & mail
INTERESTS AND ACTIVITIES
Music, Reading,Skiing, Hiking , Swimming
REFERENCES
Mrs.Enukishvili Julia
Head of HR at Joint stock “ Basis Bank “
Email: info@basisbank.ge
Phone: + 577-555-545
Mr. Turkia Giorgi
Ph.D of economic science at GIPA
Email: g.turkia@gipa.ge
Phone: 599 - 931 - 177
Mrs.Chkheidze Tinatin
Lecturer in Human resource managemant at GIPA
Email: admin@gipa.ge
Phone:+ 599 - 230 - 425
Mr.Lomadze Aleqsandre
Deputy Head of Retail Banking – Head of Retail Sales Department
JSC "Privatbank"
Email:
Phone:+ 591 - 773 - 377
INFORMATION TECHNOLOGY SKILLS
Windows
E-mail /Internet
MS Word
MS Excel
MS Access
Ketevan Bezarashvili 4

5. MS PowerPoint
MS Project
Adobe Photo Shop
FOREIGN LANGUAGE SKILLS:
Georgian – native
Russian – fluent
German – fluent
English – fair
Ketevan Bezarashvili 5