The document provides etiquette guidelines for various situations including meetings, visiting cards, email, cell phone use, dining, dress code, and washroom etiquette. Some key points covered include arriving on time for meetings, paying attention to speakers, using formal greetings in emails, keeping cell phone conversations brief and discreet, avoiding messy or noisy eating behaviors, dressing appropriately and professionally for occasions, and maintaining cleanliness in washrooms. The document offers etiquette tips across multiple contexts to make a positive impression and avoid offenses or embarrassment.

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2. What is etiquette?
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 Good behavior specific to a group
 Customs acceptable to society
 Code of inoffensive conduct
 How you talk, walk and behave
 Treating people respectfully

3. Why etiquette?
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 For a positive impression
 To avoid embarrassment to people
 Speaks of your upbringing
 At a minimum, unfavorable impression
 At worst, may cost a friendship or job
 Serious breach could cost life

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Meeting

5. Meeting Manners
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 Be seated before time
 Be a good listener. Focus and be alert
 Avoid all movement and distraction
 Don’t fiddle, don’t yawn
 Switch off phones, don’t take calls
 Avoid chewing gum & littering

6. Invocation & Anthem
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 Stand to attention
 Remain standing throughout
 Be accurate & rhythmic
 Feel pride
 Stay focused

7. Addressing Dignitaries
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 ONLY Chief Guest and Presiding Officer will
address all
 Others should address Presiding Officer only
 Others SHOULD NOT address everyone

8. Respect the Guest
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 Pay attention to the speaker
 Moral obligation to be orderly
 Do not cross talk
 Don’t interrupt or argue
 Questions only if invited

9. Mementoes
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 Mementoes are memories (not
awards, not gifts)
 Award is for merit, shawl for honor
 Avoid whenever possible
 Better give unwrapped
 Avoid garlands

10. After Adjournment
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 Return badges
 Take home flowers
 Escort guests to dinner
 See off the guests

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Visiting Card

12. Visiting Card Etiquette
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 Be unique - extension of your personality
 Avoid fake designations, stylish fonts
 Keep neat and tidy, know where they are
 Give politely
 Use discretion - whom to give
 Acquiring contact information is better

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e-mail

14. Netiquette
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 Be simple, precise, concise
 Format, justify and edit the text (font, style, paragraphs)
 Avoid all caps (considered rude and loud)
 Use bullet-points when necessary
 Use cc, bcc, reply all carefully
 Use a crisp, useful and relevant subject line
 Start and close with formal greetings

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Cell Phone

16. Cell Phone Etiquette
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 Begin and end with a greeting
 Check if it is appropriate time
 Be pleasant in tone; be crisp and clear
 Avoid disturbing others (meetings, theatres, funerals, cabs)
 Silence your phone, use instant text
 Don’t speak with something in mouth
 Make sure you are ready

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Dining

18.  Priority to the disabled, the aged & guests
 Maintain line and wait for your turn
 Do not load up your plate
 Move away from the counter
 Do not waste food
 Leave soiled plates in proper place
Dining Etiquette
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19.  Use appropriate crockery, cutlery
 Eat without making a mess, without noise
 Do not clean teeth / mouth with fingers
 Move away for burping, sneezing
 Don’t stare at someone else’s plate
 Avoid phone calls
Dining Etiquette
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Dress

21. Dress Etiquette - Men
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 Wear appropriate, comfortable, professional
 Prefer full sleeves shirt tucked into trousers
 Suit with a silk tie, leather belt for formal occasions
 Wear what looks good on you, clean and ironed
 Wear elegant colours like black, blue, brown, grey
 Make sure the colours are well coordinated

22. Dress Etiquette - Men
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 Shave daily, trim beard, moustache
 Use a mild perfume for body odour
 Use a mouthwash, or mouth freshener
 Avoid shorts, T-shirts, sleeveless, rolled up sleeves
 Avoid noisy shoes, sports shoes, sneakers

23. Dress Etiquette - Women
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 Wear appropriate, comfortable, professional
 Avoid revealing, transparent clothes
 Western - light coloured shirts with dark well fitted trousers
 Indian – saree with an elegant blouse or dress
 Avoid heavy jewellery, too much make up
 Trim nails and prefer nail paint in natural shades

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Washroom

25. Washroom Etiquette - Men
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 Keep the toilet seat and the floor dry
 Stand close to the seat to avoid dripping
 Use flush once you are done
 Do not spit on walls
 Don’t take much time, avoid phones
 Use antiseptic soap or sanitizer

26. Washroom Etiquette - Women
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 Sit on the toilet seat while peeing
 Use flush once you are done
 Call the toilet attendant for any help
 Sanitary napkins to be wrapped and disposed in
dustbins, not in commode
 Conserve water

27. RLLI 2017
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