2. Prepared By
Manu Melwin Joy
Assistant Professor
Ilahia School of Management Studies
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com
Kindly restrict the use of slides for personal purpose.
Please seek permission to reproduce the same in public forms and presentations.
3. Blocking Transactions
• In a blocking transaction,
the purpose of raising an
issue is avoided by
disagreeing about the
definition of the issue.
5. Blocking Transactions
• Example.
– Union Representative :
What do you want from our
side so we can conclude this
agreement?
– Personnel manager : Are
you talking about what we
want or what we think we
can get?
6. Blocking Transactions
• You will seldom hear long
exchange of blocking
transactions. It is more
likely that after the initial
block, the parties will
begin detailed arguments
over the definition of the
issue.
7. Blocking Transactions
• If one of the people
concerned is a really
determined blocker, the
conversation may come
to a halt in a
dumbfounded silence.
8. Blocking Transactions
• At the psychological level,
the aim of the blocking
transaction is the same as
that of the tangential: to
avoid addressing issues
that would threaten the
frame of reference of
either or both participants.