2. Course Objectives
• At the end of this course, you will know how to plan, organise and execute
any sort of event, and how to turn this new found talent into a career.
• There is 7 modules within this course, with an end of module test after each
one.
• The 7 modules are:
• Getting to know your employees / An overview / Planning in Events /
Human Relations / Catering and Food Services / Marketing and A career in
the field of events management.
3. Module 1 – Getting to know your employees
• As a business owner, it is important to learn a bit more about your
employees. This ensures that they feel more appreciated and understood by
the person who pays them. The best way to do this is speak to your
employees.
• Within the event industry, you need to know your employees strengths and
weaknesses, as you and your client will be relying on them to bring a
perfectly planned and executed event and will lead to you being seen as a
professional and reputable event planner.
4. This can be a bit difficult to do, so here are twelve great ways to get to know your employees:
1. Start Early
The most opportune and natural way to know an employee is to start early. Bringing a new worker on board is a free
shot at asking a litany of questions.
2. How do you Like Getting Feedback?
Giving feedback to employees is vital for improving productivity. However, each person is different in how they
respond to feedback, so ask for their preferred method.
3. Spread out Questions
Whenever you’re trying to get to know your employees, make sure you don’t do it all in one sitting. Not only will this
eat up a lot of time and cut into productivity but it can be exhausting to absorb all the information you get in one
sitting.
4. Listen
Communication is a two way street. If you are putting in the time to ask your employees questions, make sure you
put in enough time to listen and understand their response. Don’t just talk because you like the sound of your own
voice.
5. 5. Show Interest
The best way to get to know your employees is to show interest. Interrogating an employee with a bunch of formal
questions can not only be intimidating but also patronising. Keep in mind when you speak to your employees to
always be earnest and show that you really do care.
6. Ask About Their Strengths
Although this sounds like an interview question, asking an employee what he or she feels are their strengths is a
great way to get the ball rolling. You can also use surveys, but the direct method works just as well.
7. Ask About Their Goals
Everyone has goals, even if they don’t acknowledge them outright. However, most people set the tune of their lives
to their goals. You can learn a lot about someone by asking where they want to go.
8. Ask About Previous Work Experiences
A resume can’t tell you everything about a person. People are the products of their experiences. Go in depth about
past experiences to shed some light on the present.
9. What Would Make Work More Interesting?
This question can help gauge if an employee is feeling challenged enough by their workload.
6. 10. Where Do You Need To Improve?
No one is perfect. Everyone can improve on something whether they know it or not. Asking this question not
only lets you know a bit more about an employee but provides an opportunity to give some feedback.
11. What Would You Like Seen Done Around Here?
Employees are often full of opinions about what could be improved around the office. This not only provides
some insight into an employee’s inner workings but allows you to gauge the mood and attitude of your workers.
12. What Would You Like From Me?
This is a great closing question because it allows you to get an employee’s opinion and also receive some feedback
of your own.
