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•A web-hosted CRM software application is application for __________
5. The essential strategic capabilities of CRM are ______ ,_____ ,______&________
6.____________ are the sources of data requirements.
7. The three critical steps to customer centric business organisations are__________
8. ________________cluster provides a company with opportunity of being a good corporate citizen, advocating on behalf of customers, supporting
9.The first and foremost feature of customer-centric business is
10. CRM Grid model is based on___________
11. CRM strategy should be in line with the ______________ strategy.
12.___________________ reports are sponsored by government or private agencies that indicates demographic analysis or trend of various products
13.______________ identifies firms opportunities threats and stratergies that would effect crm program
14. CRM maintains individual customer preferences to render ______________
15. customer satisfaction is important in gaining loyalty and _________________ ratio
16. stratergies for building customer centric culture includes __________&__________ methods
17.________________ has websites and campaign activities available with crm interface and dashboard
18.campaign analysis tracks campaign delivery and analyzes ___________________
19._________________ is an integral part of ensuring CRM strategy works
20.Reimagining the customer relationships involves tasking ____________________
ANSWER THE FOLLOWING
Customer centricity
Data requirement
Sources of data requirement
CRM objectives
DefineCRM plan
Define CRM STRATERGY
Issues involved inCRM planning
Framework of CRM stratergy
Desired output in planning CRM process
Stratergy development process
External sources of data requirement
Customer life cycle
Define acquisition phase
What is defection
Define retention phase
ANSWERS FOR FILL UPS
1. Customer-centric
2. CRM strategic
3. Good customer relationship
4. Small and medium-sized operations
5. Technology, people, process, knowledge and insight
6.Internal and external
7. Know your customer, align organizational capabilities and empower your people
2.
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14 15 16 17 18 19 20 21 22 23 24 25
1 2 3 4 5 6 7 8 9 10 11 12 13
14 15 16 17 18 19 20 21 22 23 24 25
•A web-hosted CRM software application is application for __________
5. The essential strategic capabilities of CRM are ______ ,_____ ,______&________
6.____________ are the sources of data requirements.
7. The three critical steps to customer centric business organisations are__________
8. ________________cluster provides a company with opportunity of being a good corporate citizen, advocating on behalf of customers, supporting
9.The first and foremost feature of customer-centric business is
10. CRM Grid model is based on___________
11. CRM strategy should be in line with the ______________ strategy.
12.___________________ reports are sponsored by government or private agencies that indicates demographic analysis or trend of various products
13.______________ identifies firms opportunities threats and stratergies that would effect crm program
14. CRM maintains individual customer preferences to render ______________
15. customer satisfaction is important in gaining loyalty and _________________ ratio
16. stratergies for building customer centric culture includes __________&__________ methods
17.________________ has websites and campaign activities available with crm interface and dashboard
18.campaign analysis tracks campaign delivery and analyzes ___________________
19._________________ is an integral part of ensuring CRM strategy works
20.Reimagining the customer relationships involves tasking ____________________
ANSWER THE FOLLOWING
Customer centricity
Data requirement
Sources of data requirement
CRM objectives
DefineCRM plan
Define CRM STRATERGY
Issues involved inCRM planning
Framework of CRM stratergy
Desired output in planning CRM process
Stratergy development process
External sources of data requirement
Customer life cycle
Define acquisition phase
What is defection
Define retention phase
ANSWERS FOR FILL UPS
1. Customer-centric
2. CRM strategic
3. Good customer relationship
4. Small and medium-sized operations
5. Technology, people, process, knowledge and insight
6.Internal and external
7. Know your customer, align organizational capabilities and empower your people
