1. CURRICULUM VITAE
PERSONAL DETAILS
Name: Narendra .J. Panchal
Address: X-72/6 Godrej Stationside Colony, Vikhroli[East],
Mumbai-400 079.
Mobile: 9664341121 / 9324241121.
Date of Birth: 11th
March 1988.
Marital Status: Single
Email: naren9501@yahoo.co.in, naren9501@gmail.com
OBJECTIVE
To be successful IT Professional with hard work and sincerity.
EDUCATIONAL QUALIFICATIONS
Name Of
Examination
Board Name Year Of
Passing
Percentage Class
BSc-IT Mumbai
University
2014 54.00% Second Class
Third Year of diploma
In computer engg
MSBTE 2008 60.48 % First Class
Second Year of diploma
In computer engg
MSBTE 2006 52.00 % Second Class
First Year of diploma
In computer engg
MSBTE 2005 56.00 % Second Class
S S C (X) MUMBAI
BOARD
2004 66.66 % First Class

2. ADDITIONAL QUALIFICATIONS
Knowledge in Computers
 Fair working knowledge in Microsoft Office, Macintosh and Window Vista.
 Good knowledge in Internet, E-mail and Net Working.
 Fair knowledge in Trouble shooting in Hardware & Net working.
PROFESSIONAL EXPERIENCE
1] Name: M/s. Compu Services (LOOP MOBILE) Designation: Sr Technical
Support Executive
Period: Sep 2008 – July 2014
Company Profile: Compu Services is an organization which has been providing
technical support for BPL(LOOP) Mobile for Blackberry Internet & Enterprise
service,GPRS ,EDGE etc
Job Profile As An Sr.Technical Support Executive:
Having joined Compu Services, I have been working as a Technical Support Engineer;
providing technical support to BPL subscribers in configuring their handsets for the
BLACKBERRY SERVICES(BIS & BES ) the GPRS and the EDGE features.
I have also been providing field and telephonic support to the subscribers with the
configuration of connectivity of their Mobile hand with their Personal computers /
Laptops .I handle a team of 15 executives for helping them to coordinate with the clients
and solving their issues.
2] Name: Unified Collaboration Services LLP Designation: Relationship
Officer - Video Conference
Period: Nov 2014 – Aug 2015
Non Wireless Business (Mumbai - Circle )
 Account Management
 Business Development
 Research and Analysis
Key Responsibilities.

3.  Impart necessary training & guidelines for Video conference
 Ensure successful execution of Video Conferences at the fulfilment locations by
coordinating with the VC Managers from other circles.
3] Name: DIEBOLD SYSTEM PVT LTD, THANE Designation: Application
Executive
Period: Sept 2015 – Till date.
Project Owner: - United Bank of India /Andhra /HDFC/Allahabad .(PAN INDIA)
 Handing Dispute related Issue of banks, Managing Database.
 Supporting Application of Bank EJ pulling and Maintenance.
 Customer Dispute case resolving.
 Daily EJ Reports to Bank
 Do RCA for the disconnected cases.
 Ensure Custom Campaign Processes are carried out within banking term.
 Incident Management
Languages Known:
I have working and communicative knowledge in English, Hindi, Marathi, & Gujarati.
References:
Available on request
I declare that the details furnished in this resume are true to the best of my knowledge.
(NARENDRA .J. PANCHAL.) Place: Mumbai