This presentation describes different stages of online shopping.

1. Prepared by:
Nazeem P V
DMS-SOM
Pondicherry University

4.  Internet shopping is now gaining popularity
because of its simplicity and ease of access
 The retail sale implies business to consumer
business (B2C)

7. SEARCH
 To make a purchase a shopper have to find
appropriate vendor.
 It is similar to a consumer choosing a
conventional shop for purchasing good.
PRE-SALES

8. HOW TO REACH ONLINE STORE
 Selecting a menu item or a button on the portal
 Using the search engine
 Following a link to the store
 Selecting a page that has been advertised on other
websites
 Recommendations from friends
PRE SALES

10.  There are mainly 3 stages in the execution
stage

11.  There will be index to make the search more
feasible
 Goods will be represented by a picture and
description
 Virtual reality of the goods makes the customer
more attractive
 Ordering of goods takes place by selecting the
image or the name of the product or a selection
box

13.  Normal way of paying for online purchases are
Credit card
e – Cash
Internet banking

14.  The goods have to be delivered at the right time
 The delivery fastness and goods type
determines the mode of transport
 Some goods such as software or e-books can
be delivered through online itself

15.  Goods that customer don’t like can be taken
back
 Online support can be given
 Telephonic support can be also given to the
customers