This is a presentation telling you all about the Consumer Protection Act

1. Nikhil Hada

2. *
*Defination of Consumer
Protection Act
*Importance of consumer
rights
*Exploitation of Consumers
*Consumer Protection Act in
E-Commerce
*Consumer Protection [..]

3. *
*Consumers Need Protection
Against
*Kinds of consumer
*Consumer Rights

4. *
* Consumer rights are an integral part of our lives
like the consumerist way of life. We have all
made use of them at some point in our daily
lives. Market resources and influences are
growing by the day and so is the awareness of
ones consumer rights. These rights are well
defined and there are agencies like the
Government, consumer courts and voluntary
organizations that work towards safeguarding.
While we like to know about our rights and make
full use of them, consumer responsibility is an
area which is still not demarcated and it is hard
to spell out that all the responsibility is that a
consumer is supposed to shoulder.

5. *
*Consumer protection laws are designed to
ensure fair competition and the free flow of
truthful information in the marketplace. The
laws are designed to prevent businesses that
engage in fraud or specified unfair practices
from gaining an advantage over competitors and
may provide additional protection for the weak
and those unable to take care of themselves.
Consumer Protection laws are a form of
government regulation which protects the
interests of consumers.

6. *
*Importance of consumer rights
*1. Right against exploitation by unfair trade
practices.
*2. Right to protection of health and safety
from the goods and services the consumers
buy or are offered free.
*3. Right to be informed of the quality and
performance standards, ingredients of the
product, operational requirements, freshness
or the product, possible adverse side
effects and other relevant facts concerning

7. *
*4. Right to get genuine grievances
redressed.
*5. Right to be heard if there is any
grievance or suggestions.
*6. Right to choose the best from a
variety of offers.
*7. Right to physical environment
that will protect and enhance the
quality of life.

8. *
*Exploitation of Consumers
*Consumers are, however, by and large,
practically denied most of these rights.
They are exploited by a large number of
restrictive and unfair trade practices. A
situation has developed in science is
extensively applied to marketing to
ruthlessly, exploit the consumers by
stimulating the weak points and soft
corners of their mind. Misleading, false
or deceptive advertisements are quite

9. *
*Exploitation of Consumers;
* Many a time the advertisements
deliberately give only half truths so as to
give a different impression than is the
actual fact. Thus, advertisements may,
be misleading because things that should
be said have not been said, or, because
advertisements are composed or
purposefully presented in such a way as
to mislead.

10. *
*Introduction:
*E-commerce, the broad sense refers to all
means of electronic technology with
business-related activities, namely the
electronic trade; narrow sense refers only
to the Internet to conduct business
activities. This new breakthrough in the
traditional way of business time and space,
completely changed the traditional business
of trading patterns, greatly enhancing the

11. *
*Abstract:
*E-commerce as an emerging market transactions
way to bring huge economic benefits to society, to
provide fast transaction supply and demand
sides, but also to the existing consumer protection
measures appeared to be inadequate, there has
been such as consumer
safety, information, options, fair trade
rights, claims and other rights violations.

12. *

13. *
*Consumer Protection:
*Foreffective consumer protection, a
practical response on the part of three
parties, for example, the business, the
government and the consumers, is
essential.

14. *
*Consumer Protection:
*Firstly, the business, comprising the
producers and all the elements of the
distribution channels, has to pay due
regard to consumer rights. The producer
has an inescapable responsibility to
ensure efficiency in production and the
quality of output. He should also resist
the temptation to charge exorbitant
prices in a seller’s market.

15. *
*Consumer Protection:
Many a time, the imperfections on the
supply side, like hoarding and black
marketing, mercilessly gouge the
consumer. Hence, a socially responsible
producer should see to it that whatever
is produced reaches the ultimate
consumer in time and at reasonable
prices.

16. *
*Consumer Protection
* Secondly, the Government has to come
to the rescue of the helpless consumer to
prevent him from being mislead, duped,
cheated and exploited. It should also
take special care of the vulnerable
sections. Governments should establish or
maintain legal and/or administrative
measures to enable or, as appropriate,
relevant organizations to obtain redress
through formal or informal procedures
that are expeditious, fair, inexpensive
and accessible. Such procedures should
take particular account of the needs of
low-income consumers.

17. *
*Consumer Protection:
* Thirdly, consumers should accept
consumerism as a means of asserting and
enjoying their rights. Consumerism should
succeed in making the business and the
government more responsive to the rights
of the consumers. Consumerism is a social
force to make the business more honest,
efficient, responsive and responsible, and
pressurize the government to adopt the
necessary measures to protect consumer
interests by guaranteeing their legitimate

19. *
* Consumers Need Protection Against:
*Unfair trade practice
*Restrictive trade practice
*Defects
*Deficiencies

20. *
*Unfair Trade Practice:
* Adopting unfair methods or deception to
promote sale, use or supply of goods or services
e.g.
* Misleading public about price (e.g. bargain price
when it is not so).
* Charging above MRP printed.
* Misleading public about another’s goods or
*
services.
* Falsely claiming a sponsorship, approval or
affiliation.

21. *
*Restrictive Trade Practice:
* Price fixing or output restraint re: delivery/flow of
supplies to impose unjustified costs/restrictions on
consumers.
* Collusive tendering; market fixing territorially among
competing suppliers, depriving consumers of free
choice, fair competition.
* Supplying only to particular distributors or on
condition of sale only within a territory.
* Delaying in supplying goods/services leading to rise in
price.
* Requiring a consumer to buy/hire any goods or
services as a pre-condition for buying/hiring other

22. *
*Defects:
* Any fault, imperfection or shortcoming in the
quality, quantity, potency, purity or standard which is
required to be maintained by or under any law for the
time being in force or under any contract express or
implied or as is claimed by the trader in any manner
whatsoever in relation to any goods.
*DEFICIENCY
* Any fault, imperfection, shortcoming or inadequacy in the
quality, nature and manner of performance which is
required to be maintained by or under any law for the
time being in force or has been undertaken to be
performed by a person in pursuance of a contract or
otherwise in relation to any service.

23. Buys or
agrees to
Consumer of buy goods
goods Any user
of such
Kinds of
consumer under goods
the act Hires or
avails any
Consumer of services
Any
service
beneficiary
of such
services

26. *
*The Right to safety
*It refers to the right to
be protected against
products, production
processes and services
which are hazardous to
health or life. It includes
concern for consumers
immediate and long term
needs.

27. *
*The right to be informed
*Consumers have a right to be
informed about the
quality, quantity, potency, puri
ty, standard and price of
goods or services so that they
can make the right decision
and protect themselves against
malpractices.

28. *
*The right of choice
*The consumer has the right to be
assured of a choice of various goods
and services of satisfactory quality
and competitive price. Right to
representation (or right to be heard)
It is a right and the responsibility of
civil society to ensure consumer
interest prevails while formulating
and executing policies which affect
the consumers, as well as right to be
heard while developing or producing a
product or service.

29. *
*Rightto seek redressal
of a grievances.
*The consumer has the
right go to court if he
has been unscrupulously
exploited against unfair
or restrictive trade
practices and receive
compensation for supply
of unsatisfactory or
shoddy goods.

30. *
*Theright to consumer
education
*It is the right to acquire
knowledge and skills to be an
informed consumer because it is
easier for the literate to know
their rights and to take actions
to influence factors that affect
consumer’s decisions. The Union
and State Governments have
accepted the introduction of

31. *
*Right to basic needs
*It is the right to receive the eight
basic necessities that are required to
survive and lead a dignified life. These
eight basic necessities include food,
clothing, shelter, health care,
sanitation, education, energy and
transportation.

32. *
*Right to healthy
environment
*It is the right to be
protected against
environmental pollution and
environmental degradation so
as to enhance the quality of
life of both the present and
future generation.

33. *Thank You For Your
Attention !!!