SINCE 1997, MISSION HEALTHCARE HAS served residents throughout Minnesota, South Dakota and Wyoming while catering to those looking for long-term care and assisted living facilities. President Paul Contris opened Mission Healthcare after the acquisition of three healthcare facilities in Minnesota before expanding its services and geographic reach even further with even more acquisitions.

1. Mission Healthcare
4420 Valley View Rd.,
Ste 201, Edina, MN 55424
T: 952-873-7977
www.missionhealthcare.org
Mission Healthcare
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IN THE MIDWEST

2. Mission Healthcare
MISSION HEALTHCARE
OFFERS LONG-TERM AND
ASSISTED LIVING IN THE MIDWEST
SINCE 1997, MISSION HEALTHCARE HAS BEEN
OFFERING TRANSITIONAL CARE TO RESIDENTS
WHILE BRING UNIQUENESS TO ITS FACILITIES
WRITTEN BY NADIA IBANEZ
PRODUCED BY RYAN GOFF

3. Mission Healthcare Long-term Assisted Living in the Midwest page 5
S
INCE 1997, MISSION HEALTHCARE HAS
served residents throughout Minnesota, South
Dakota and Wyoming while catering to those looking
for long-term care and assisted living facilities.
President Paul Contris opened Mission Healthcare after the
acquisition of three healthcare facilities in Minnesota before
expanding its services and geographic reach even further
with even more acquisitions. Today, Mission Healthcare offers
transitional care, memory care, ventilator units, and much
more in its 14 facilities. With approximately 1,500 employees,
Mission Healthcare has doubled its size over this past year.
Mission Healthcare serves more than 1,300 residents with
a majority of its services lying in skilled nursing, says Contris.
The Mission Healthcare system takes on a resident-centered
approach to provide exceptional care and is currently in the
process of building a living facility in Sturgis, South Dakota.
“Mission Healthcare is the largest provider of ventilator
care in the state of Minnesota in nursing homes,” says
Thomas Boerboom, Chief Operating Officer of Mission
Healthcare. “We also have a traumatic brain injury unit in Thomas Boerboom and Paul Contris

4. Mission Healthcare page 7
Minnesota and the majority
of our facilities have a
quick-recover unit for post-
hospitalized residents.”
UNIQUENESS IN THE
INDUSTRY
What makes Mission
Healthcare unique in
the industry is that its
organization is committed to transforming the idea of traditional nursing homes
to make for a more positive image. “We’re making great strides in the quality
of services we provide and we use a number of instruments to measure the
effectiveness of our customer service program both internally and externally,”
Boerboom says. Mission Healthcare refers to its employees as associates because
they are viewed as partners within the company.
“Our mission is focused on resident-centered care and we have been updating
our facilities,” Boerboom continues with designs that have a “neighborhood-feel”
by creating smaller units within its nursing homes. “We give out residents as
many choices as possible, whether it’s with the food they want to eat or sleeping

5. Mission Healthcare Long-term Assisted Living in the Midwest page 9
late in the morning,” he continues. Theaters, coffee their daily responsibilities.
shops and other programs have also been included Additionally, Mission Healthcare is also working
within Mission Healthcare’s facilities to encourage with technology to move the business forward.
a community feel. “We’ve created a culture with Currently, nursing systems are moving toward
strong leaders to give them the opportunity to electronic records to increase efficiencies. “We
make decisions in their conduct internal surveys
community,” he says. every year to assess our
WE’RE MAKING GREAT performance and improve
CONTINUOUSLY STRIDES IN THE QUALITY OF the way we deliver care.”
IMPROVING SERVICES WE PROVIDE Contris says. “We’re
In order to stay ahead THOMAS BOERBOOM, COO making sure our systems
of the competition, are getting the quality
Mission Healthcare has results necessary to create
implemented various satisfied residents and
procedures to improve the delivery of resident families.” Boerboom also says that the company
care and operational efficiencies. “We use an monitors its turnover to maintain consistency in the
educational system called Silver Chair to explore care provided to residents. “We focus on the basics
options to educate our associates,” Contris says. The and we believe we do them well,” he says. “Consistent
computerized system allows employees to work at staffing shows the respect we have for our residents
their own pace in learning new skills applicable to and associates and it creates a family-feel when our

6. Mission Healthcare Long-term Assisted Living in the Midwest page 11
staff goes out of their way to service is designed to prevent
do something special for our MISSION HEALTHCARE IS readmission into hospitals.
residents.” THE LARGEST PROVIDER OF
“We’re looking to the future on VENTILATION CARE IN THE TECHNOLOGICAL
how we’ll be delivering services STATE OF MINNESOTA IN ADVANCEMENTS
because of healthcare reform,” NURSING HOMES. Apart from including electronic
Contris says. “We’re looking at THOMAS BOERBOOM medical records, Mission
how hospital acute care, our Healthcare continues to focus on
communities and nursing homes technology to take the company
will work together in the future.” to a new level. The healthcare
Hospitals will receive penalties system is currently working
next year if they have too with SmartLinx Solutions as a
many patient readmissions and sophisticated system to manage
Mission Healthcare is working its labor resources, payroll and
with area hospitals to prevent scheduling. The new planned
this occurrence. For instance, assisted living facility will also
the company has a full-time house a considerable amount
physician on staff in two of its of new technologies which will
South Dakota nursing facilities to give residents the ability to
take care of residents. This added Thomas Boerboom - COO of Mission Healthcare communicate with family, says

7. Mission Healthcare Long-term Assisted Living in the Midwest page 13
STATISTICS
Name:
Mission Healthcare
Country: USA
Employees: 1,500
Welcyon ribbon cutting Est: 1997
Boerboom. “We also have technologies to monitor the movement of patients to Revenue: $85m with
Wyoming acquisition
improve their safety when a nurse is not present,” he says.
President: Paul Contris
Another business that Boerboom and Contris are especially excited for is
Welcyon, which is a Fitness center designed for individuals over the age of COO: Thomas Boerboom
50. “We’re really excited about this concept which was recently approved for VP of Operations:
Brad Molgard
franchising. Welcyon is a unique, innovative, and welcoming environment to
CFO: Heidi Hillman
achieve “fitness over fifty” with low impact strength and aerobic equipment
guided by skilled coaches customized to the members health conditions and Website:
www.missionhealthcare.org
preferences.