Public administration, e-government, performance improvement, training investments, microlearning, e-learning, capacity building, knowledge management, best practice, personalisation, organisational development,

1. Developing Knowledge Assets for Public Service
Delivery Enhancement: The MicroLearning
Approach
United Nations Public Service Day, Barcelona
June 2010
Prof. Dr. Peter A. Bruck
CEO and Chief Researcher
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2. The e-Train Challenge
Making learning as easy and effective as possible!
Taking it step by learning step !
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3. Challenges for modern public administration
employees: Knowledge work
Employees in public administration have to:
Switch from routine work to knowledge work
Fulfil many different task:: multitasking
Cope with many changes: new terms and vocabulary
Learn continuously
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4. The Step-by-Step Approach of
MicroLearning
Developing Knowledge Assets
for Public Service Delivery Enhancement
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5. Let‘s say this is your learning material:
E-TRAINING
The usual problem:
As time progresses
The seminar binders
And manuals travel
Down in priority –
After 3 to 4 weeks
They are out of sight.
One more forgotten
Learning material on
The pile of history!
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6. Aim of the MicroLearning Approach
Making learning as easy and effective as possible!
Taking it step by learning step !
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7. BUT issue: there is not enough time for
sustained learning on a typical working day …
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8. The agenda is full …
The head is filled to the brink ….
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9. In such a situation –
how can one learn ?
?
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10. Insight
Learning must be much easier!
Learning can be easier!
And e-technology can be made to help us!
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11. Easy: MicroLearning
E-solution based on learning card system and
learning psychology of memorization
MicroLearning-Steps – a flow of short impulses is
created to assist the learner to steadily progress
Repeated unobtrusive, following a smart personalized
pattern
Integrated into the daily (working) routine!
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12. A new approach to e-Trainings:
Microlearning
with the Knowledge Pulse
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13. Contact:
Prof. Dr. Peter A. Bruck Ph.D., CEO and Chief Researcher
bruck@researchstudio.at
Business Development:
Mag. Rainer Schilcher, Head of Operation
schilcher@researchstudio.at
Project Development Contact:
DI Gregor Cholewa, Product Manager
cholewa@researchstudio.at
Thank you for your attention!
www.knowledgepulse.com | www.microlearning.org | www.researchstudio.at
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