2. Listening Every Good Conversation starts with Good Listening Listening is a psychological process which requires more attention from the receiver. Hearing is physical process which doesn’t requires the receiver’s attention.
4. Why Should I Listen ? The purpose of listening is to reach the sender and to receive the message properly without any obstacles.
5. Types of Listeners Listeners can be classified into three types: Active Listener Passive Listener Selective Listener
6. Active Listener Active listening is a skill consists of Reflecting back to the speaker a statement of what you think you heard
7. Passive Listener Passive Listening is listening without re-acting: Allowing someone to speak, without interrupting. Not doing anything else at the same time.
8. Selective Listener This is when a person hears another but selects to not hear what is being said by choice or desire to hear some other message. This can take several forms and result in acting out in destructive ways.
9. Selective Listener An example is to become passive aggressive by pretending to hear and agree to what was said when actually your intent is to NOT act on the message, but make the other person think you will. Another form is to act on what you wanted to hear instead of what was said. Continued selective listening is one of the best ways to destroy a relationship.
10. How to be an active listener ? Stop Talking. Think before speaking. Put the speaker at ease. Use Nonverbal Communication . Give Feedback. Take Notes. Use Question Techniques.
11. Improving Your Listening Skills Expect a new message from everyone you meet. Come out of your idea that you know better than any one. Try to improve your Social environment. Come out of your Communicational Barriers. Be a silent Spectator. Stop Talking again!
