Can enterprise social solutions deliver what you need for your organization? In this session learn about how social solutions work -- and how they don't. From cold start problems to getting people to adopt new ideas, we'll fill your tool bag with everything you need to be successful with implementing social in your enterprise, even if you're a skeptic like me.
2. Introduction
13 Year Microsoft MVP
Author of 25 books including
The SharePoint Shepherd’s
Guide for End Users
25 Years of Industry
Experience
Numerous Microsoft,
CompTIA and other
Certifications
8. In this Section
• Why are we doing this?
• Employee Satisfaction
• Knowledge Management
• Wisdom of Crowds
• Getting Clear
• Social Options
9. Employee Satisfaction
• “Millennials demand social.”
• “Our tools are so antiquated that
we’re losing people.”
• “We can’t attract top talent
without it.”
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21. One More Time:
How Do You
Motivate
Employees?
By Fredrick Herzberg
January-February 1968
30. Where we get our
learning
Active Passive
Directed Searching Monitoring
Undirected Browsing Being
Aware
Being Aware
80%
Browsing
5%
Monitoring
14%
Searching
1%
Source: Marcia Bates Univ. Calif. LA,
“Toward an Integrated Model of Information Seeking and Searching”
31. Getting Clear
• Pick an objective (or a few) goals
and remain focused on them
• Plan on measuring everything
that you try
• Don’t do social with a plausible
belief of the outcome
45. Getting into Flow
• Clear Goals
• Immediate Feedback
• Challenge/Skills Ratio
46. Emergence
• You cannot predict every
outcome
• You can create conditions but
can’t guarantee anything will
happen
47. Systems Thinking -
Connections
• It’s not about the actors or the
stage, it’s about their
relationship
• Social enables more and better
connections
51. Lagging Indicators
• Should
• Represent business value
• Examples
• Increased number of sales wins
• Reduced service desk costs
• Improved project profitability
52. Leading Indicators
• Should
• Reasonably predict result
• Be changeable
• Examples
• Response time for RFPs
• Reduced service desk call times
• Reduced project issue closure time
53. The SharePoint Shepherd’s Guide for
End Users: 2013
• Content
• Background Information
• Decision Trees
• 116-181 Tasks
• Available Forms
• Book
• Corporate Licenses available for
deployment to your intranet.
TITLE SLIDE (HALF HEADSHOT)
The title slide will be on display before your session begins. You have several choices of title slides to use.
Do not add your email or contact information to the title slide. You can, if you want, include contact information on a biography slide during the presentation. But there will be a module displaying your contact information in the webinar room, and on your session page.
Social is a squirrel – anthesis to flow. I’m probably going to have a few squirrels during this talk. (ADHD moments)
Lotus Notes… Groupware … Groupware doesn’t CAUSE collaboration. It ENABLES collaboration.
Social doesn’t CAUSE better collaboration or knowledge sharing or … it ENABLES it.
We need to have a clear business need in order to do social – and be successful.
These is the noise… what’s the reality?
Social is a kind of communication so let’s look at the research on business communication …
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Employee Satisfaction – Hertzberg 1987
Institute for Research on Labor and employment – UC Berkley 2010
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Employee Satisfaction – Hertzberg 1987
Not all Carrots and Sticks work the same way
Believe salary is a key motivator – but it’s not that effective
Key Motivators
Achievement
Recognition
Work
Responsibility
Advancement
Relationships (Social)
Supervisor
Peers
Subordinates
Social is a kind of communication so let’s look at the research on business communication …
Communication Satisfaction Questionnaire – Downs and Hazen – 1977
Employee Satisfaction – Hertzberg 1987
Institute for Research on Labor and employment – UC Berkley 2010
Engaged = Drivers
Not-Engaged = Retired in Place
Actively Disengaged = Sabotage
“To conspire with the enemy”
Originally attributed to Peter Drucker
You can have a strategy that includes social – but if it doesn’t fit with your culture it won’t work.
Recent discussion with a organizational change consultant about how a contract driven organization and Agile Software development don’t mesh
Criteria=>Description
Diversity of opinion=>Each person should have private information even if it's just an eccentric interpretation of the known facts.
Independence => People's opinions aren't determined by the opinions of those around them.
Decentralization =>People are able to specialize and draw on local knowledge.
Aggregation =>Some mechanism exists for turning private judgments into a collective decision.
Depletion of a shared resource by individuals acting individually in their self interest
Common ground which animals are allowed to graze on. Everyone buys another animal to eat the grass and ultimately the grass is depleted and the animals starve
Bounded reality (Herbert Simon from Thinking in Systems) – In KM everyone wants to consume few want to put.
CB is good because other people can overhear and join in to help
Emerald Isle - Ireland
Ritualized Dissent
Four Disciplines of Execution -> Wildly Important Goal
Social content is generally not highly governed. This is where the community gets to provide to the system
The key areas of SharePoint social are displayed on this slide
- Content: blogs and wikis
- Feedback: ratings, comments and tags
- Findability: rss, my sites, activities and search, profile
This is not all inclusive of the SharePoint social features.
How do you get the process of social started… leveraging existing social networks and enabling them by reducing friction.
One bite at a time
In the US and most of the world, on the right. In the UK, on the left
In the US, respectful. We’ve been taught to clean our plates. In China, rude. You’ll embarrass the host that they didn’t provide enough for you to eat.
NOTE: These are things that you wouldn’t think to communicate because they’re obvious. They’re just the rules that you live by.
Do you talk?
What direction do you face?
Book: Information Architecture – Blueprints for the web >> Tagging
Time: 2 minutes
Diffusion of Innovations – Everett RogersRelative advantage is measured in the eyes of the beholder… i.e. what’s the relative advantage of a Rolex? Status
Wins/Losses – Thinking: Fast and Slow
Is Achievement hard wired into us due to the need to reproduce?
Reiss – Who am I? - Status
Don’t make people do a scavenger hunt for what they’re trying to find
Geocaching … taking a walk is better when there’s a treasure at the end – even if you have to leave it.
Discussion re: uninterrupted time
Discuss turning off notifications / deep think time.
Life is random and luck. Our goal is to create the right circumstances to encourage luck to happen. Pasteur said Chance (or luck) favors the prepared.
MBO = Management by Objectives
Leading = Calories
Lagging = Weight
Why I did it… having trouble timing training and user need...
Relates to governance – I believe that we need to GUIDE and SUPPORT not OPRESS and CONTROL
Time: 1 minute
People are not machines or interchangeable parts (Fred Brooks – The Mythical Man Month)
Story: Conference Call Numbers
Unlimited long distance
Calling the toll-free number vs. the toll/long distance number
There’s no WIII FM w/ dialing the toll/long distance number