CustomerServiceChap9

9 3 ,[object Object],[object Object],Building and Maintaining Relationships Customer Service Via Technology Learning Objectives McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.

Building and Maintaining Relationships ,[object Object],[object Object]

Employing Technology to Conduct Business ,[object Object],[object Object],[object Object],[object Object]

Types of Technology : What are the types of technology on the scene today ? ,[object Object],[object Object]

Using E-mail Ethically and Correctly ,[object Object],[object Object]

Using a Facsimile : Guidelines for Sending Faxes ,[object Object],[object Object],[object Object]

Using the Telephone ,[object Object],[object Object],[object Object]

Effective Usage : Using the telephone , continued ,[object Object],[object Object],[object Object]

Advantages of the Telephone ,[object Object],[object Object],[object Object],[object Object]

Creating Positive Telephone Usage : Ways to serve customers effectively ,[object Object],[object Object],[object Object],[object Object]

Create Positive Telephone Usage , continued ,[object Object],[object Object],[object Object],[object Object],[object Object]

Effective Telephone Usage : Strategies to Prevent Poor Telephone Techniques ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Advantages of Telephone Customer Service ,[object Object]

CustomerServiceChap9

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CustomerServiceChap9