2. Management
• Management is the process of reaching organizational goals by working with
and through people and other organizational resources.
• It is an art or process of getting of getting things done through the effort of
other people.
• It is an art of creating and maintenance of an internal environment in an
enterprise where individual working in the group can perform efficiently and
effectively towards the attainment of the goals.
• It is the process of setting and achieving goal through execution of five basic
management functions(planning, organizing, staffing, directing, directing and
controlling).
3. Characteristics of Management
• It is an activity or a process.
• Management refers to both the discipline as well as group which manages the group.
• It makes things happen.
• It is purposeful.
• It uses available resources economically to maximize outputs.
• Objectives are accomplished by with and through the efforts of other.
• It implies using certain skills, knowledge and practice to bring effectiveness.
• It is aided and not replaced by the computer.
• It is intangible.
5. Knowledge Management
• It is the systematic management of an organizational knowledge
assets for the purpose of creating value and meeting tactical and
strategic requirements.
• It consist of initiatives, processes, strategies and system that sustains
and enhance the storage, assessment, sharing, refinement and
creation of knowledge.
• It is the discipline of enabling indivisual, teams and entire organization
to collectively and systematically create, share and apply knowledge
to better achieve their objectives.
• KM comprises a range of practices used by organization to identify
create, represent and distribute knowledge.
6. Principles of Knowledge Management
• Knowledge is a Valuable Asset
Knowledge management is based on the idea that knowledge is an asset
that should be managed.
• Knowledge is Stored in the Central Repository
This principle makes it clear that everything goes into one central
repository. Knowledge repository should allow teams and users to create
their own knowledge spaces.
• Knowledge is Retained
Knowledge is retained according to organizational retention policies.
7. Continued…
• Knowledge is Quality Controlled
Set the expectation that knowledge is quality controlled.
• Knowledge is Sustained
A sustainable approach to knowledge management. for example,
minimizing the resources used by knowledge repositories.
• Knowledge is decentralized
Most knowledge management responsibilities lie with those teams
closest to the knowledge. It's a bad idea to centralize all knowledge
management system.
8. Continued…
• Knowledge is Shared
primary goal of knowledge management is to facilitate the sharing of
knowledge.
• Knowledge is Accessible
Knowledge is more valuable when it's accessible to a wide audience.
Privacy and confidentiality prevent most organizations from sharing all
knowledge.
• Knowledge is Secured
Knowledge is your most valuable information.
9. Continued…
• Knowledge is Searchable
Search is a critical tool for knowledge discovery. Executive management
may choose to make search a priority
• Work Produces Knowledge
Set the expectation that every program, project, process and initiative is
expected to generate knowledge. In some organizations, every meeting
is expected to generate knowledge.
• Knowledge is Measured
Require teams to measure their knowledge management processes and
knowledge assets.
10. Continued…
• Knowledge is Improved
Knowledge that isn't improved quickly loses it's value. Knowledge
management is a process of continual improvement.
• Knowledge is Social
Knowledge that sits on a shelf has no value. The value of knowledge
depends on communication and socialization. The creation, assessment,
improvement and use of knowledge is largely a social process.