Communication process ,barriers, how improve communication process.
This presentation helps to improve yous communication skills. Make you more confident and skillful.
14. Verbal communication
‘It is the use of auditory language to exchange information
with other people’.
Verbal communication is divided into:
Oral
Written
15.
16. In oral communication Spoken words are used
It includes:
Face to face
conversation
Speech
Telephonic
conversation
Video
Radio Television
Voice over
internet
33. It include:
Faulty language
Defective translation
Use of technical words or jargon.
Different evaluation and meanings
34.
35. It includes:
Premature Evaluation
In-attentiveness
Loss in transmission & poor retention
Under reliance on written message
Filtering
Snap reaction
Different perception
Stage fear
40. Uses of Effective communication
Helps to understand situation in
a better way
Solve differences, build trust
and respect in the organization
Help us to connect well with
kids, spouse, boss, colleagues
etc.
Helps us in decision making
43. Examples
How come my request for an interview letter did
not receive a response?
Missing: When was the letter sent? Who sent it? To
whom was it sent?
44. Conciseness
Concise communication provide
short and essential message in
limited words.
Concise message is more appealing
and comprehensive to the audience.
Concise messages are non
repetitive in nature.
45. Examples
Wordy: We hereby wish to let you know that our
company is pleased with the confidence you have
reposed in us.
Concise: We appreciate your confidence.
Wordy: In due course
Concise: Soon
Wordy: At this time, I am here.
Concise: Now, I’m here.
47. Clarity
Clarity implies emphasizing on a specific goal rather
than trying to move away from track
Helps to understand message easily
Enhance the meaning of message
50. Examples
Vague, General, Indefinite:
Students’ GAT scores are higher.
Concrete, Precise:
In 2016 the students’ GAT scores averaged 65%; by 2017
they had risen to 75%.
51. Courtesy
Courtesy means being polite, kind, judicious, enthusiastic and
convincing
Courtesy reflects the nature and character of the sender f the
message
Courtesy is not all bias in nature
52. Examples
Tactless, blunt:
I rewrote that letter three times; the point was not
clear.
More tactful:
I am sorry the point was not clear; here is
another version.
53. Correctness
Correct communication;
Boosts up the confidence level of
sender.
Has great impact on the audience.
Includes the precision and
accurateness of facts and figures.
54. Examples
دو جانے مت ،روکو اسے
دو جانے ،مت روکو اسے
o A woman without her man is nothing.
o A woman, without her, man is nothing
Notes de l'éditeur
The word communication is derived from Latin word “communis” or “ communicare” or “communico”. It means sharing – sharing of information (knowledge)
Communication means transfer of message / information from sender to receiver. But, in communication only transfer of message is not sufficient. In addition to this, the message must be properly received and understood by the receiver in proper sense.
purpose
The process of communication starts with generation of idea. This idea arises in the mind of sender. The sender thinks about a particular matter and thereafter, an idea arises in his mind. After this he has to convert the idea into message.
7. After the generation of idea, the sender has to convert his ideas into message. This process of converting ideas into message is known as encoding. For this purpose the sender has to select and use certain words or symbols. (such as signs, pictures)
8. After preparing the message the sender has to transmit the message through some channel or medium. Channel is some media through which there is a transfer of message from sender to receiver. There are different channels of communication like letter, telephone, post card, fax, e.mail etc.
9. When the receiver receives the message he tries to understand it by the process of decoding. It is reverse of encoding. Decoding means the process of converting the message into some ideas or meaning i.e. to interpret and to understand the idea in right sense. The process of decoding is influenced by receiver’s knowledge , intelligence, past experience and his relation with sender.
10. After receiving and understanding the message, the receiver reacts to it. This means he gives response or replies to the message. The message may be immediate or deferred. It may be favourable or unfavourable. E.g. when a person writes a letter of congratulation to the friend on his success in examination, he may give response by writing letter of thanks.
A complete message will have all the information the reader needs to know to be able to respond or take action. If you require the reader to take some kind of action, ensure that you have a ‘call-to-action’ in your email and also communicate the urgency of the task in question. Incomplete messages lead to iterations, a lot of back-and-forth, and waste of time and effort on both ends
The information conveyed in the message should be complete for the communication to be effective. The sender must take into consideration the receiver's mind set and convey the message accordingly.Complete communication enhances the reputation of the organization. Complete information always gives additional information wherever required, it leaves no question in the minds of the receiver. Complete information helps in better decision making as it serves all the desired and crucial information.
Your message needs to be accurate, to the point and crisp.
Conciseness means communicating what you want to convey in least possible words. Conciseness is a necessity for effective communication. Concise communication provides short and essential message in limited words.Concise message is more appealing and comprehensive to the audience. Concise messages are non repetitive in nature
Your message needs to be accurate, to the point and crisp.
Complete clarity of thoughts and ideas enhances the meaning of message. Do not try to communicate too many things in one message. This will dilute the attention of the reader. Use easy and familiar words
Clarity comes with the use of exact and appropriate words.
Do not try to communicate too many things in one message. This will dilute the attention of the reader.
No doubt…
Individuals who work together are not necessarily friends and therefore, to maintain a healthy working relationship, being courteous is a necessity. Hidden insults and aggressive tones will only cause trouble among individuals and result in reduced morale and productivity.
It is the same as give respect and then expect the same.
Free from grammatical errors and use of appropriate and correct language. Correct information includes the precision and accurateness of facts and figures used in the message.
When too many emails are being written in a day, people tend to type fast and therefore might make spelling mistakes. Spell check will not be able to catch it if the wrongly spelt word is in fact another word in the English language. You also need to ensure that you address people the right way and spell their names correctly. Additionally, you need to ensure that the reader has sufficient knowledge and education to understand the technical terms that you use in your communication
هم دعا لکھتے رہے اور وه دغا پڑھتے رہے اک نقطے نے محرم سے مجرم بنا دیا
