frankfinn Crm presentation Sheik naaz

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Customer – They are people that actually by product and services from your company derive profit. Customer service – Customer service is the service of delivering the products or goods to the customer personality which includes hotels , airlines , banks, schools , and hospitals. Good customer service is all about bringing customers back. DEFINE CUSTOMER AND CUSTOMER SERVICE . DESCRIBE EXTERNAL AND INTERNAL CUSTOMER , WITH EXAMPLES FROM THE PROJECT WORK……(P)

[object Object],[object Object],[object Object],Internal customer – Internal 'customers' are said to be the people in your company or perhaps a partner that you provide your services to in order to deliver your company's products or services. There are two types of customers:-

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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ANALYZE AND DISCUSS THE BASIC NEEDS OF A CUSTOMER AND PRESENT YOUR FINDINGS ON THE SAME FROM THE PROJECT THAT YOU HAVE DONE…..(M1 / M3)

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DISCUSS THE DIFFERENT WAYS YOUR EXPECTATION AS A CUSTOMER WERE MET NOT MET DURING YOUR VISIT TO THE RESPECTIVE OUTLET , FOCUSING ON CUSTOMER SATISFACTION . ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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[object Object],[object Object],[object Object],[object Object],[object Object],HOW DO YOU THINK CUSTOMER PERCEPTION IS RELATED TO SERVICE EVALUATION ?.........(M2/M3) Customer perception Customer perception can be defined as putting a long lasting impression on the customer so that the customer becomes eager to visit the place again and again.

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ASSESS THE DIFFERENT CUSTOMER SERVICE SKILL THAT YOU NOTICED (EXTERNAL AND INTERNAL) DURING YOUR PROJECT. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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[object Object],IF YOU WERE IN THE PLACE OF THE SERVICE PROVIDER THAT YOU NOTICED IN THE PROJECT, HOW DIFFERENTLY WOULD YOU RENDER SERVICE TO YOUR CUSTOMER ? WHAT CHANGE WOULD YOU TO TRY BRINGING IN AND HOW WOULD YOU IMPLACEMENT THE SAME ? ……(D2/D3) If I was in the place of the service provider I would firstly try to give more benefits to my employees, so that they don’t feel that all the benefits are only available to the customers and not to them. I would motivate my employees to perform better, keep good conditions like available exchange offer, discounts, free samples,etc.etc. I would try to handle the, HANDLE WITH CARE customers well.

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frankfinn Crm presentation Sheik naaz

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