Brief introduction to Total Quality Management

1. Total Quality Management
By,
Mitali Kulkarni
Niketa Talreja
Shraddha Jadhav

2. Meaning of TQM
A process designed to focus on customer
expectations, preventing problems, building
commitment to quality in the workforce &
promoting open decision making.

3. Origin of TQM
 Developed in Japan:
1960’s
Involvement of all employees.
Commitment to Quality:
This commitment is known as TQM.
Japan is the winners of highest TQM awards.

4. Approach For TQM
• Role Of Top Management Personnel
• Management Of Change
• Zero Defects
• Education And Training
• Joint Decision- Making
• Objective Treatment
• Recognition And Rewards
• Performance Feedback
• Bench Marking

5. Advantages/Needs/Importance
 Satisfaction To Customers
 Reducing In Customer Complaints
 Increases Goodwill
 Reduce Internal Rejection
 Better Facilities To Employee
 Helps To Face Competition
 Motivates The Employees
 Expansion & Diversification

6. Features of TQM
Stress On Quality Management
Continuous Process
Stress On Quality Assurance
Linkage Of Quality And Productivity
Gradual Process
Focus On Customers
Employees Involvement
Management Involvement

7. Limitation of TQM
• Slow Moving Process
• Difficulties In Implementation Of TQM
• Limited Initiative From Employees

8. Problems Of Implementation Of TQM
 Conservative Outlook
 Unsound Relations
 Unions Non Supportive Attitude
 Inadequate training
 Lack Of Incentives
 Lack Of Communication
 Domestic Environment
 Lack Of Team Work

9. Thank you