English for Tourism Week 2 & 3

1. English for Tourism
Spring 2011

2. Announcements
 Messages from the Eagle Project
 Self-study stickers
 Apply for My ET access codes
 Grouping (5 in a group)
 Find 4 others who you would like to work with. Write
down their name and contact info. Fill up your names
on the grouping list.

3. Are you a travel lover?
What’s the most unforgettable trip you had?
And why is that?

4. Travel Agency
Lesson 1
Careers in the Tourism Industry

5. Name some travel agencies in
Taiwan.

6. What are some services a travel
agency offer?
Picture Source: http://i.telegraph.co.uk/telegraph/multimedia/archive/00428/travel-graphics-200_428454a.jpg

7. Possible services from a travel agency
 Booking airplane tickets  Car Rental
 Booking accommodation  Booking theme park /
museum tickets
 General Travel information
 Booking show /concert
 What else? tickets
 Applying for visa
 Buying insurance
 Booking restaurants
 Arranging airport pickup

8. Reading
 Careers in Tourism Industry (p.1-3)

9. p.1
 Geographical (a)
Geography (n) the study of physical features
of the earth and its atmosphere, and of human
activity as it affects and is affected by
these, including the distribution of
populations, resources, land use and
industries.
Geology (n) the science that deals with the
earth’s physical structure and substance, and
the process that act on it.
 Geo-  of or relating to the earth

10. p.2
 trillion  1,000,000,000,000
billion  1,000,000,000
million  1,000,000
 output value
 revenue: income from business activities or
taxes
 GDP: gross domestic product: the total value of
the goods and services that a country produces
in a year, not including income received from
money invested in other countries

11. POPQUIZ

12. Trytoreadthefollowingnumbers.
Canyousaythemcorrectly?
 19,000,000,000  nineteenbillion
 350,000,000  three hundred fifty
million
 67,000,000,000,00  sixty-seven trillion
0
Need more practices…Visit Math Cats “Can you say really big numbers?”
http://www.mathcats.com/explore/reallybignumbers.html

13. p.2
 Inbound vs. Outbound
Inbound  Traveling toward a particular place
Outbound  Traveling away from a particular place
 accommodation: lodging, room and board

14.  Travel agent  Cruise organizer
 Visitor information  Event
management
 Transport
organizer  Tourism service
representative
 Wholesaler
 Tour operator

15. Cruise:
cruise liner
ocean liner

16. Reading discussion
1. Whydoestravelingbecomepartofmodernlifestyleinthe21
stcentury?
2. How was the development of Taiwanese travel
industry in recent years?
3. Who can be an ideal candidate to work in the travel
industry?

17. About Ticket Reservation
 Information needed for making flight
reservations
 Departure date, return date… what else?
Round-trip, One-way, multi-city?
Which class?
Airline preference, seat preference
Meal preference, frequent flyer number
pp. 4-6

18. Non-stopflightvs.DirectFlight
 Non-stop flight:  Direct flight:
refers to any refers to any
flight which does flight between
not involve any two points by an
intermediate airline with no
stops change of flight
number

19. Connecting flight
 When there is a change in flight number,
the subsequent flight is referred as a
“Connecting flight”

20. A non-stop flight?
or
A direct flight?

21. Economy Class
(Coach Class)
Business Class
First Class

22. Ticket types
 Paper ticket
 Electronic ticket

24. 1
2
3
4
5
Itinerary:
atraveldocumentrecording
E-ticket aplannedrouteorjourney

25. Seat selection
http://www.seatguru.com/
Aisle seat or window seat?

28. Self Check-In / E Check-in

29. How it works?
 Check-in
 Select / Change
seat
 Print / Reprint
Boarding Passes
 Print the receipt
 Check luggages*

32. Activity
P.7
Reference: http://www.air-ticket.us/info/airline-ticket-abbreviation.php

35.  A German airline, the largest airline in
Europe in terms of overall passenger
carried
 http://www.lufthansa.com/us/en/homepage

36. Writing Practice
Filling in Forms

37. TASK 1: Filling in Forms
 CustomsDeclarationForm:
a
fromtodeclarewhetherornotthetourists
carrycontrolledorrestricteditems, such
as…?

38. Inbound Taiwan
1. Alcoholic beverage and cigarettes over the
quantity of duty exemption (alcoholic
beverage 1,000 c.c., 200 cigarettes, or 25
cigars or 1 pound of tobacco).
2. Foreign currency more than US$10,000.
3. New Taiwan Dollar more than NT$60,000.
4. Gold exceeding a total value of US$20,000.

39. Inbound Taiwan (cont.)
5. Chinese currency more than RMB$20,000.
6. Any aquatic products or animal, plant or any
endangered species of wildlife or products
thereof.
7. Unaccompanied baggage.
8. Other dutiable articles or things to be declared.
For more info:
http://kaohsiung.customs.gov.tw/ct.asp?xItem
=20209&ctNode=6644

41. http://www.baphiq.gov.tw/ct.asp?xItem=9871&CtNode=2296&mp=1

42. Inbound Taiwan (cont.)
 NO GREEN LANE
Nothing to declare
YES RED LANE
MUST file a written declaration form

43. If you visit the USA

44. How to fill out your
declaration form
 Each individual arriving into the United
States must complete the CBP
Declaration Form 6059B. If you are
traveling with other immediate family
members, complete one form per family
unit.

45. Tips
 Using black or blue inks
 Writing in Capital letters
 Fill in the info correctly
 Be sure to sign your name and date.

46. Pleaseusetheinformationonp.11tofillintheU
ScustomsdeclarationformforMs.Tsai

47. Speaking Practice:
ReservingaTransportationTicket
(p.11-13)

48. Words/Phrases toknow…
 roundtrip; single trip / one-way
 depart from (place)
arriveat (place)
 non-stop flight
 The ticket has to be issued
issuevisas/certificates / passports / licenses
 itinerary: a travel document recording a
planned travel route
 confirm: make (a provisional arrangement or
appointment) definite

49. How do you read the following
symbols?
~ ^

50. How do you read the following
symbols?
tilde at dollar ampersand
exclamatio number sign asterisk
n pound sign
caret

51. issue (v.) + n
to officially give something or make something available
 a statement or announcement
alert, apology, declaration, notice, reminder,
statement, warning
 a document giving information
document,invoice, letter, press release,
questionnaire
 a document giving permission or proof
badge, card, certificate, invitation, license,
passport, permit, prescription, receipt, ticket, visa
 an order
 command, instruction, order
 money or something worth money
check, coin, refund, stamp, token, voucher

52. It’syourterm…
ACTIVITY: PAIR WORK
p.13

53. WHAT TO DO
 Role-play--- Calling to make a flight
reservation.
 You are going to demonstrate the
conversation between a ticket agent
and a customer.
 Student A: Ticket agent
 Student B: Customer

54. Information…
 Round-trip ticket
 Destination: Singapore
 2 adults and 2 children under 12
 You have to decide the Departure
city, length of the trip, level of class, etc.
You can also make special requests for
meals and seats.

55. Review

56. Questions?