This document discusses training and development in organizations. It explains that people acquire knowledge, skills, and abilities through training to perform jobs or develop additional skills. Traditionally, training was evaluated based on the number of programs, hours, and in-company activities, but now training focuses more on strategic business goals and objectives. Training is important for organizations, individuals, and human relations as it helps reduce errors and improve quality. While training is expensive, not providing training would ultimately cost more. Factors like economic cycles, globalization, and new technologies influence company training needs. Training can be provided in-house by trainers, managers, and experts, or outsourced to external companies to reduce costs, access talent, and mitigate risk