Developing a Lync Deployment Plan
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We recently hosted a webinar to help customers answer the many questions and challenges around integrating Microsoft Lync with legacy communications infrastructures. We discussed best practices and recommendations learned from our extensive experience designing and managing hundreds of unified communication implementations, some common questions around Lync, IM and Presence and why SIP Trunking is critical to your Lync implementation.
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Developing a Lync Deployment Plan
- 1. Developing a Lync Deployment Plan
- 2. Agenda 1. Microsoft Lync Overview 2. What makes a successful deployment 3. Selling it to the Business 4. Planning considerations 5. Q/A Roundtable
- 3. What is driving Employees to be Overwhelmed? Growth in Workforce Distribution ▪ Shifting workforce: About 1/3 of US workers are currently freelance staff ▪ Work from home: 63 million will telecommute in the US by 2016 Lack of Technology Integration ▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee ▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time Demand for New Modalities ▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011 ▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW
- 4. The Microsoft Communications Offering Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Administration Administration Administration Storage Storage Storage
- 5. The Microsoft Communications Offering Instant Telephony and Messaging Voice Mail Unified E-mail and Conferencing: Calendaring Audio, Video, Web Authentication Administration Storage Compliance On-Premises In the Cloud
- 6. Lync Provides a Consistent Experience Across Office Common features across Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint can help to improve the user experience Contact Card Click to communicate from Microsoft Presence in SharePoint Backstage™ view (Word, Excel, PowerPoint)
- 7. What makes a successful deployment Peter Baxter, Senior Consultant
- 8. Selling to the business Increased Enhanced Existing Infrastructure Productivity Communication Return on Gaps Investment Required Investment Customer Greater Usability Satisfaction
- 9. When projects go wrong Double Triple Face face face palm palm palm Project Project Success Failure
- 10. Key contributors Executive Business-IT Adoption & Phased Sponsorship Alignment Change Rollout Management
- 11. Executive Sponsorship Executive Sponsorship • Executive strategy • Objectives and goals • Critical success factors • Top down support • Identification of resources • Buy-in
- 12. Business – IT Alignment Business-IT Alignment • Understand key business requirement • Share information on critical business and IT workflows
- 13. Adoption & Change Management Adoption & Change • Identify key product champions across Management the organization • Increase knowledge of existing IT/ Business processes with stakeholders • Product demonstrations • Collaborative problem solving with product features
- 14. Phased Rollout Phased Rollout • Prioritize • Use Business Goals and Objectives • Use Business Critical Features. • Low Hanging Fruit • Pay for the Features you need when you Need them
- 15. Design & Roadmap Prioritized Business Technical Requirements Assessment As-Is To-Be Design & Roadmap (Business Case)
- 16. Technical & Planning Considerations Dino Caputo, Senior Consultant, Microsoft Lync
- 17. Lync 2010 High-Level Architecture PSTN
- 18. Voice in Lync 2010 WAN PSTN
- 19. 4 Topology Basics You Must Know Before Planning Standard vs. Enterprise Is Voice involved? Exchange Integration Internal Only or for Voicemail Remote Access
- 20. Cloud Considerations & Scenarios Hybrid-Lync All in Cloud Lync 2013 On Prem & Changes Exchange in Cloud
- 21. Planning for Voice – Top 3 Considerations Bandwidth QoS Sip Trunking vs. Estimation Traditional Circuits
- 22. Questions
- 23. Next Step – Lync Collaboration & Voice POC B+T PHASE 1: Discovery and Design T PHASE 2: Lync Online Build T PHASE 3: Architectural Design Session B PHASE 4: User Workshop B+T PHASE 5: Review & Recommendations Stakeholders: Up to 10 End Users + Relevant IT Leadership Duration: 30 Day Structured Evaluation Deliverables: Roadmap Recommendations Contact microsoft@softchoice.com or your account representative.
Notes de l'éditeur
- Pervasive collaborationchallenges are a real concern for IT. It comes down to the user experience and the new business demands on IT to create a more consistent experience for the business. When I’m speaking with customers about their collaboration strategy the common thread within most conversations is the fact that the workforce demands are shifting. Three common areas of employee needs are begin to drive the IT strategy, including:Workforce DistributionTechnology IntegrationNew Ways of ConnectingWorkforce Distribution - Economic pressures are introducing the need for more elasticity in the staffing strategies; more organizations than ever are looking at contract/freelance staff/ 3rd party agencies driving new collaboration needsAlso, companies are looking to adapt to a trend to accommodate growing telecommuting needsTechnology Integration – so many ways to connect with each other is driving a demand to simplify the way we work together; these inefficencies waste upwards of 25% of staff timeNew Modalities – in the era of BYOD the power of choice is now in the hands of the end user; business is also looking to drive cost out by leveraging new video strategies to maintain the productivity of the workforce
- In almost every organization I speak with multiple user experiences exist to accommodate connecting the workforce. From IM to Audio conferencing to voice mail, each platform creates a new silo of user experience and administration. The microsoft collaboration vision is to consolidate the various platforms into a unified productivity and communications platform that align to the tools we use on a daily basis such as Outlook and the full office suite. Also, by simplifying the end user experience – the administration is centralized to provide a more consistent IT strategy for supporting the business.
- In almost every organization I speak with multiple user experiences exist to accommodate connecting the workforce. From IM to Audio conferencing to voice mail, each platform creates a new silo of user experience and administration. The microsoft collaboration vision is to consolidate the various platforms into a unified productivity and communications platform that align to the tools we use on a daily basis such as Outlook and the full office suite. Also, by simplifying the end user experience – the administration is centralized to provide a more consistent IT strategy for supporting the business.
- Here is an example of how an end user can extend the office experience and introduce presence and higher degrees of collaboration into the common user experience. Take proposal development for example; users can collaborate together on a document, move from an office document to an IM, to a phone call and to a screen sharing session with a single click. This introduces new methods of driving productivity without relearning different collaboration experiences.
- So, we’ve talked about the vision for an integrated collaboration experience however how to you move from your current state to the understanding the best method for making the transition – keeping in mind the business expectations and technical limitations. To address the first area of understanding the business needs, I’d like to welcome Peter Baxter, our senior consultant to discuss how to begin to capture and identify business requirements and prioritization business on the potential impact. He’s been involved in development of helping some of our largest organizations craft their UC strategies. Welcome Peter.
- Selling a new initiative or rolling out a new solution in an organization should focus on two key areas – Business and Operations.Business – focus on Increased Productivity (Faster completion of tasks ), Greater Usability (Make it easy), Customer Satisfaction (Make THEIR customers happy) and (in the case of Lync) Enhanced Communication.Operationally – Understand their existing Infrastructure (what they have), the Gaps to support those requirements above (what they want) and figure out what it’s going to cost and how it’s going to change IT’s day to day (reduced tickets, better efficiency, greater responsiveness to the client, etc.)
- Has anyone heard of the ‘single face palm’ or the even more dreaded ‘double face palm’ or total chaos found in the rare ‘triple face palm’.We’ve all had projects go sideways on us and looking back thinking “what could I have done to avoid that next time?” – Deploying Lync successfully is no exception…
- Key contributors to the success of a project in our experience have a direct correlation to the following areas….
- Executive Sponsorship in planning and driving projects is key to the success of projects – lack of this is a non-starter for project rollouts.
- Identify and walking through critical daily workflows are essential in understanding where your opportunities lie to better support the business with new products like Lync. This is also an opportunity to identify mis-aligned business workflows (ie. Call center example)
- Adoption and change management starts in the requirements sessions – this is an essential opportunity not only to introduce a product to representative key stakeholders but to also include them in the decision making process – let them make the link between the issues in their day to day business processes and the product itself. (Example using Lync to create stronger relationships with customers, using Lynch to help drive compliance, etc.)
- Phased rollouts are critical – roll out those features that will best solve those critical business problems first, use your business objectives to prioritize the rollout of critical features and functionality first – addressing critical and
- So, we’ve talked about the critical considerations for addressing and including your stakeholders in the process of successfully rolling out a new solution in your organization and understanding some suggestions for making the transition – keeping in mind the business expectations and technical limitations. To address the second area of understanding technical considerations, I’d like to welcome Dino Caputo, our senior Lync consultant. He’s been involved in designing and rolling out Lync to some of our largest clients. Take it away Dino!