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QM0015 ISO/QS 9000 ELEMENTS
1 Explain the key benefits of all eight principles of Quality management system. Mention the
elements of Quality management system.
Benefits
Elements
2 Explain the following:
a) Design review
b) Design verification.
Explanation of Design review
Explanation of Design verification
3 Explain conformance to requirements with respect to purchasing in ISO 9000. List out the
steps followed in implementation of ISO 9000 in compliance to purchasing processes.
Conformance to requirements with respect to purchasing in ISO 9000.
Steps followed
4 Explain in-process inspection and testing. Discuss Measurement system analysis (MSA) in
QS 9000.
Explanation of in-process inspection and testing
Explanation of Measurement system analysis
5 Explain the audit criteria. Briefly explain the audit process.
Explanation of audit criteria
Explanation of audit process
6 What are the advantages of employee training? What are the different activities an
organisation should undertake while training the employees?
Advantages of employee training
Activities an organisation should undertake while training the employees
QM0016 MANAGING QUALITY IN THE ORGANIZATION
1 Describe the Leadership styles. Explain the various leadership theories.
Leadership styles
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Leadership theories
2 Explain the following:
a) Quality Management Techniques
b) PDCA Cycle
Explanation of Quality Management Techniques
Explanation of PDCA Cycle (Meaning, Stages, Implementation)
3 “Quality management principles have to be followed by the organization so as to achieve
their organizational goals”. In the light of this statement, explain the principles of Quality
Management.
Listing the principles
Explanation
4 a) Explain the concept of process re-engineering.
b) Briefly explain Corrective Action Preventive Action (CAPA) system.
Concept of process re-engineering
CAPA system
5 Discuss the importance of employee involvement for maximizing the quality. Explain the
importance of team building for organizations.
Employee involvement and Quality
Importance of Team building
6 Explain the theories of Motivation and Empowerment.
Theories of Motivation
Theories of Empowerment
QM0017 QUALITY MANAGEMENT SYSTEMS
1 “Quality Management System is a complete and planned approach to organizational
management”. Describe the various principles of Quality Management Systems. What are the
various approaches to Quality Management Systems?
Meaning of Quality Management System
Principles of Quality Management Systems
Quality Management System approaches
2 Explain the scope and goals of ISO/TS 16949. Describe the various benefits provided by
ISO/TS 16949.
Scope
Goals
Benefits
3 Explain the procedures and benefits of SA 8000.
Procedures
Benefits
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4 The People CMM is an organizational change model. Explain the maturity levels of People
Capability Maturity Model (People CMM).
Meaning of PCMM
Maturity levels of People CMM
5 Explain the elements and benefits of Occupational Health and Safety Management Systems
(OHSAS).
Meaning of OHSAS
Elements of OHSAS
Benefits of OHSAS
6 What is Business excellence? Explain the core themes of excellence. How to build an
excellence framework?
Meaning of Business excellence
Core themes of excellence
Building an excellence framework
QM0018 QUALITY DEVELOPMENT METHODS
1 Explain the following:
a) SWOT analysis
b) Porter’s five force model
Explanation of SWOT analysis
Explanation of Porters Five force model
2 Distinguish between Qualitative and Quantitative methods. Explain the types of qualitative
methods.
Differences
Types
3 Explain the importance of sustainability. Discuss the barriers to sustainability.
Meaning of sustainability
Importance of sustainability
Barriers of sustainability
4 Explain the areas of Value engineering. Describe the modelling techniques of Value
engineering.
Meaning of Value engineering
Areas of Value engineering
Modelling techniques of Value engineering
5 “The strategies and elements of Kaizen call for tough efforts for improvement which
involve participation of every employee in the organization”. Explain the various elements of
Kaizen. List the key features of Kaizen.
Meaning of Kaizen
Elements of Kaizen
Features of Kaizen
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6 Explain DMAIC and DMADV models. Distinguish between DMAIC and DMADV models.
Explanation of DMAIC model
Explanation of DMADV model
Differences
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