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Campus Visits
What Can We Do Better?
                        Text




                 NAADA 2010
Jeff Kallay, VP Consulting, “Apostle of Authenticity”
What Do They Want?
- Basics that work
- Honesty and Authenticity
- Information and Insider Tips
- Customizaton - They want what
   they want when they want it
The Chronicle of Higher Education




            Read the Chronicle Article
San Francisco Chronicle




SFO Article: The college visit - does it do any good?   Read Jeff's blog post
Los Angeles Times




LA Times Article: On vacation -- at a college campus   Read Trent’s blog post
Los Angeles Times


                                                        But most college tour
                                                        scripts are numbingly
                                                        similar, and information is
                                                        not really the point.
                                                        Students and their families
                                                        are looking for the ineffable
                                                        moment when, through
                                                        some alchemy of
                                                        atmosphere, setting or
                                                        vibe, they suddenly know
                                                        this is the place for them.




LA Times Article: On vacation -- at a college campus   Read Trent’s blog post
Boston Globe




In Step with tradition: Campus Tours thriving
New York Times




  Read the New York Times Article
US News and World Report




      Read the US News and World Report Article
University Business




    Read UB October 2009 Online
Fix the Basics
- Campus Visit Info on Web
- Registration/Confirmation/Expecation
- Wayfinding Signage
- “A Clean, Well-Lighted Place”
- Especially those Restrooms
Five Campus Visit Potholes
1
Not Being
 In Sync
Get In Sync
Students-Admissions
    Stories-Stats
 People-Programs
2
Toxic Levels of
Inauthenticity
Watch “Tina the Tour Guide”
Watch “Tina the Tour Guide”
History of Higher Education
     Recruiting Trends

 1980’s        Marketing

 1990’s        Branding

 2010’s       Authenticity
I’m an OK lover, but
afterwards I like to
                                      Me too!
snuggle and talk.




                       AUTHENTICITY
Brands are
          Mirrors.
     Branding only works when it’s authentic.
We purchase on the basis of conforming to self-image.
“I visited and it
   felt right!”
“Most Influential”




Arts & Science Group Student Poll 2004
“Most Trusted”
- 84% use the web most heavily in
  researching colleges
- 71% say the campus visit is the
  most trusted source of information
Eduventures 2007 Survey of 7,867 High school junior and seniors.
Reported in The Chronicle of Higher Education “Prospective Students Rely on Campus Visits and Web Sites to Learn About Colleges, Report Says”
“Effectiveness”




Noel-Levitz 2009
3
Tourbots
Invasion of the Tourbots




        Read the Article
Storytelling is
in our blood
Students-Admissions
    Stories-Stats
 People-Programs
“I am a man, and
men are animals
who tell stories.”
Stories are
how most of
  us learn
20% headlines        20% body copy
        (to the point)         (details)




    50%
                         10% graphic
illustrations
                           (visual)
  (stories)
POP
Point of Proof
Great stories engage,
give goosebumps, and
   give a feeling of
     “suspension”
Storytelling Scale
Guest Engagement on 1-10 (highest)
            10 our
     (shared experience)
            8 your
           6 mine
           4 others
4
Bubble-boy
 Syndrome
Inform Your Campus
Inform Your Campus
5
Death March
Presidential Parade of Favorites
      Don’t just show the showcase
Presidential Parade of Favorites
6
 Death by
PowerPoint
6:40
Pecha Kucha is the Goal
  Shorter Presentations
     Less Talking At
More Time Out on Campus
      More Human
Centre College - Centre by the Numbers Prezi
5 Steps for Change
 1. Pecha Kucha is the Goal for all
       Admission Presentations
 2 Become the Pecha Kucha Expert
       3. Study, Join and Create
   4. Educate the Rest of Campus
5. Set Presentation Guidelines/Rules
        and Create Templates:
     Limit Text, More Photos More Stories
Want More? Read Our Blogs:




        TargetX Blog at www.targetx.com/ithink/
Free on Friday Webcasts




     Free On Friday Webcasts   Watch Past Webcasts
Download Session PDF
    #1 Go to www.targetx.com
         click iThink Blog
     click Slide Presentations

#2 Go to www.slideshare.net/targetx

    #3 Look for email with link
Campus Visits
 What Can We Do Better?
                  NAADA 2010
                         Text




Jeff Kallay, VP Consulting, “Apostle of Authenticity”
                 kallay@targetx.com

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Campus Visits NAADA