Jack Kufahl, Director of the Solutions Center, Medical School Information Services (MSIS) at the University of Michigan, gave this presentation at the seminar "iPhone and iPad in the Health Sciences" on 13 March 2012. In this presentation, Kufahl describes how the Solutions Center provides support for Medical School staff and faculty who are interested in developing mobile apps for use in teaching, research, or administration. His presentation includes examples of several applications currently in use at the University of Michigan Medical School.

1. Operational Support of iOS &
Apple Devices at UMMS
Jack Kufahl
Director, Solutions Center
13 March 2012 © 2012 The Regents of the University of Michigan

2. Solutions Center
• Operational IT Service Unit of the
Medical School
• Available to all faculty, staff, &
students of the UMMS
• Service Interfaces to other
associated services
• ‘IT Concierge’
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3. Interface to resources
• Assistance with basic functionality
• Project Management
• Programmatic support
– For your department
– Yourself
• Navigating the UMHS and UM
– Compliance, regulation,
procurement, licensing, copyright,
etc.
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4. Example
http://creativecommons.org/licenses/by/2.0/
Image by Susan Topol
(See the full story here:
http://umhsheadlines.org/10/ipad-brings-mobility-and-portability-to-department-of-anesthesiology-functions/) 4

5. Highlights of Anesthesiology
iPad Project 2012
• “[MSIS] did everything from making the image for the iPads to
coordinating production for the protective cover with the U-M
logo. The whole process was seamless to us.”
• “Using the iPad means I spend less time hunting for a
workstation or looking for information and more time with my
patients.”
• “I was skeptical about transitioning to a primarily electronic
platform for learning, but it’s better than I could have
expected. The number of resources I carry with me is
amazing.”
• “[the residents] are reading more content, working faster and
more efficiently, and completing their administrative tasks in a
timelier manner”
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6. Basic Functionality
• UMHS Exchange
– ActiveSync
• Wi-Fi UMHS Networks
– UMHS-8021x
– MWireless-UMHS
• Security as a Priority
https://wiki.umms.med.umich.edu/displ
ay/UMHSHELPDESK/iPhone
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7. Seek the wiki….
https://wiki.umms.med.umich.edu/display/UMHSHELPDESK/iPhone
Image courtesy of w3i_yu
http://www.flickr.com/photos/w3i_yu/4533555071/sizes/z/in/photostream/
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http://creativecommons.org/licenses/by-nc-sa/2.0/

8. Services vs Management
• Medical School Information
Services offers services out to
more devices and constituents
than what is managed centrally at
the UMHS.
• Management is a top-down
framework that provisions core
functionality to a broad user base.
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9. Challenges to Management
• Mobile markets are driven in part
by hardware innovation and thus
so are the utilizations.
• Who owns it and who manages it
– Crossing the professional/personal
barrier
• Liability protection vs service
orientation
• Wireless dependencies
• Transition to potential cloud
management difficult at AHC 9

10. Compliance and Privacy
• Consumer devices in the regulatory
enterprise
– HIPAA
– HITECH
• Do you know where your data is at?
• Do you know what all those different
apps on your personal device are doing
in the context of your UMHS data?
• Risk awareness & reduction as a
service interface at MSIS
• When in doubt…ASK!
msishelp@umich.edu 10

11. Security (within the UMHS)
• Use UMHS-8021x Wi-Fi
• Use ActiveSync for accessing
UMHS Exchange
– Set a device password
– 10 minute logout
– 10 failed passwords->wipe
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12. UMHS Working Together on
Management
• UMHS Unified Communications
A joint MCIT(HHC), MSIS(UMMS), &
UMHS Compliance effort
Steering, Technical, Communication,
Training, Mobile Device, & Security
workgroups
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13. Mobile Device Management
(preliminary)
• Central profile distribution
• Application distribution
• eDiscovery
• Enhanced privacy and security
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14. Alright alright it’s complex,
who can help me?
Medical School Information Services
Solutions Center Service Desk
734-763-7770
msishelp@umich.edu
Jack Kufahl
734-763-7635
jkufahl@umich.edu
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