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When an Employee Needs an Attitude Adjustment

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Five tips for zeroing in on negative employee behaviors, one at a time.

Based on The 27 Challenges Managers Face by Bruce Tulgan and published by Wiley. For more info, visit: http://bit.ly/1mesqVl

Publié dans : Direction et management
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When an Employee Needs an Attitude Adjustment

  1. 1. WHEN AN EMPLOYEE NEEDS AN ATTITUDE ADJUSTMENT LEARN MORE ABOUT Bruce Tulgan’s The 27 Challenges Managers Face www.wiley.com/buy/9781118725597 Describe the specific words, format, and gesture of the negative behavior. “You fold your arms, roll your eyes, Connect the negative behavior and say ‘No.’” with tangible work outcomes. “This makes other people, including me, reluctant to approach you even when they need something from you.” Make reference to the performance requirement or best practice from which the negative behavior deviates. “We all need to be available and welcoming to each other in order to keep each other informed, cooperate with each other, and meet each other’s business needs.” Define the replacement behavior that you will use as a specific performance expectation. Use this to measure the individual’s improvement. Discuss replacement behavior and decide on one. Continue to follow up in your ongoing one-on-ones. Pay attention. Monitor, measure, and document as best you can. Reward success. Do not accept failure. 1 2 3 4 5 ZERO IN ON NEGATIVE BEHAVIORS, ONE AT A TIME…

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