Retrouvez la présentation «Proximity Marketing : Using Technology to Sell More, Focus on iBeacon» de Justin Derbyshire représentant du groupe IoT de la Mobile Marketing Association France.
La Mobile Marketing Association France était partenaire du NFC World Congress 2014 qui a eu lieu à Marseille du 22 au 24 septembre.
Proximity Marketing : Using Technology to Sell More, Focus on iBeacon
1. Justin Derbyshire
// IoT group, Mobile Marketing Association France
// Director of Consulting and Training BU, userADgents
j.derbyshire@useradgents.com
Proximity Marketing: Using Technology to Sell More, Focus on iBeacon
2. Agenda
Proximity marketing : how to leverage consumer attention onsite?
Focus on iBeacon: overview and feedback on experimentations
How to deploy a proximity service: an end to end IT architecture, focused on marketing value
Examples of successful use cases customers will buy from
3. Agenda
Mobile Trends Summary from MMA France : why Drive to Store and In Store are strategic
Proximity marketing : how to leverage consumer attention onsite?
Focus on iBeacon: overview and use cases
Live Demo
4. Mobile Trends Summary from MMA France : why Drive to Store and In Store are strategic
Within the next 2 years, half of the audience will come from mobile
5. The emergence of mobile centric services
+ digital & physical continuity
Mobile Trends Summary from MMA France : why Drive to Store and In Store are strategic
6. Mobile Trends Summary from MMA France : why Drive to Store and In Store are strategic
Users favor mobile search
7. Proximity marketing : how to leverage consumer attention onsite ?
What are smartphones used for regarding search ?
Source Google 0614
Product information
Restaurants, coffees, bars
Travel
Housing
Jobs
8. Vers le ZEC (Zero Effort Commerce) de chez Ebay?
Proximity marketing : how to leverage consumer attention onsite ?
Competing with pure players trying to steal business : use adequate weapons
9. How to change users from Mobile to Mo-buy ?
A varied set of levers to answer Marketing strategy
SMS MMS Notification Création de trafic Transactionnel Paiement
Direct Marketing
Push Notifications Engagement with CRM M Commerce Omnichannel buying tunnel continuity Personnalisation Payment
Apps
M Commerce UX : responsive Personnalisation Engagement with CRM
Sites
Search Display Tracking
Advertising
QR Codes Bluetooth RFID Geo-localisation / fencing Image recognition
Other
M-commerce ROPO InStore Interaction (QR Code, BLE, geofencing, indoor mapping) Drive To Store
Stores & Retail
10. Examples of mobile strategies for retailers
Gain customers (or refrain from losing them) : upsell
ROPO (Research online, Purchase Offline) : omni channel continuity
Drive To Store :
Web to store & Store locators : the basics
Geolocalised / Geofencing promotions : the state of the art
Showrooming : retain lost customers through interaction, digital and personnalisation
Increase average cart value : cross sell
CRM tracking into marketing of One: personnalised advice, recommendations
Discounting and promotions
Differentiate through service / Compete in the digital age
Shop and collect : booking and pick up in Store (Macy’s, Galerie Lafayette)
In Store interaction : floor mapping, geofencing, beacons, payment
Manage stocks : availability & clearances
11. What about the WAF ?
Wife Acceptance Factor : the ultimate shopping test
A wonderful promise
Yet….
Geolocalisation, InStore technologies, are they really that accessible ?
Only 29 % of users accept geolocalisation (source MMAF / Azetone)
Only 20 % accept push notifications
What about beacons and friends ???
12. 3
Definition
A micro-localisation technology, labelised by par Apple and based on the BLE standard (Bluetooth Low Energy) Since 2010, BLE is a subset of bluetooth 4.0
What is iBeacon ?
13. 4
An value-added service enabled by technology
iBeacon, the big picture
A transmiter
A receiver
An App
14. 5
Transmiter Pushing (and only pushing) simple information
Receiver Interpreting signal and anlysing adequate behaviour based on received information
Identity & Signal Strengh
How does it work
15. 6
Integrates a BLE chip, a battery, and the onboard circuit Low energy consumption yet active electronics, low physical volume : can be set in almost any object or scenery, appart from inside acquariums The transmitter is energetically autonomous, with a lifespan of 1 to 3 years
The transmitter ( AKA Beacon)
Understanding further
17. 8
• Sends out 3 pieces of information
•General Operation ID (UUID) Ex : NFC World Forum
•Beacon group ID (Major) Promotion in the sweets corner
•Beacon ID (Minor) Couponing on chocolate
• The signal strenght is analysed to provide more accurate distance from the beacon
Transmitter ( aka beacon)
Understanding further
Who ?
Where ?
What ?
18. 9
• Usually a Smartphone or Tablet
•Requires
• an app that integrates the operation
• bluetooth and notifications acceptance
• Both iOS & Android are compatible : 90% of potential market
• iOS handsets can turn into beacons themselves
Receiver
Understanding further
+ 8, …
+4.4…
Smartphones, tablets AND OBJECTS
+ 6 & 6+!!!
19. 10
It « monitors » for beacon presence in the area, When present, it identifies the service and the hooked beacon. Inteprets received information and translates it into intelligible data for the application
Understanding further
4 predefined distance radiuses: Immediate / Near / Far / Unknown
Receiver
20. 11
Specific restrictions: Onboard planes. Environment where other devices / technologies might interact and generate service malfunction (military, hospitals,…).
A simple legal framework
a BLE hotspot /homologuée
A 50 m radius
Prior consumer consentment required
Signeage to notify presence of services
Tech side
Consumer Side
Understanding further
21. 12
Between 10 & 50 meters max (depending on manufacturer / product)
Immediate when app is open Circa 20s if app is closed or in background
DISTANCE
DETECTION
Beacon <-> device Interaction
A Matter of interaction
22. 13
Information System Architecture Processing is done through the app & platform
iBeacon
Smartphone / Tablet
Platform
Other digital items
ID
Info
ID User ID
The importance of Platforms
23. 14
In Store customer relationship management
Onsite customer journey
Enhancement of product experience
Enhanced interactions
Use Cases
With objects
24. 16
Apple & the new In Store experience
Discounting Enhanced product information In-Building guidance and mapping Product Crossell
Use Cases
25. 17
Shopbeacon program :
-Customer CRM
-Personnalised advice
-Personalised promotions
-Pick and collect
Macys & the personalised in-store experience
As of september 2014 4000 beacons Apple Pay (NFC) coming
Use Cases
26. Marriott, upselling and cross-selling
18
As of 07/2014 : Targeting digital natives with onsite special offers through the app Loyalty program members can receive SPA, bar, diner discounts to cross sell products
Use Cases
27. Echo112 and Hospitals in switzerland :
Detects your entrance at the hospital hall
Immediately displays, through passbook
Your emergency ID with useful medical information (allergies, medicine…)
Your organ donor card (in that order…)
Yes, iBeacons might save your life (not just if you’re a retailer…)
28. 28
Beacon 1 : Store Entrance
Beacon 2 : In Store Promotion
Beacon 3 : (tap on the beacon) Product enhancement
Download from http://adhoc.useradgents.com/ibeacon
29. •Justin Derbyshire
IoT group, Mobile Marketing Association France
VP userADgents : consulting & training
J.derbyshire@useradgents.com