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EXPLORING INNOVATION LABS PROGRAMMES
JUNE 16-17TH, MARSEILLE
DETAILED
SCHEDULE
-
LIST OF
PARTICIPANTS
-
PRACTICAL
INFORMATION
-
LAB PROGRAMMES
ID CARDS
THIS BOOKLET CONTAINS :
AN ARTICLE /
LAB BUILDERS : WHY, HOW, AND SOME
THINKING ABOUT THE NEXT GENERATION
OF LABS PROGRAMMES
A DETAILED SCHEDULE &
PRACTICAL INFOS
A LIST OF PARTICIPANTS
LAB PROGRAMMES
ID CARDS
Over more than a decade, around 100 public innovation labs and teams
have been initiated by local and national governments across the world.
Some of them have just been launched while others have already disap-
peared, and how these labs are initiated and formed can be a key factor in
their success.
The goal of this event is to explore a selection of existing lab approaches to
understand how to build strong and resilient innovation units in the public
sector. The session will also explore strategies, tactics and tips for overco-
ming difficulties and identifying new models for the future.
This event is co-organised La 27e Région (France) and Nesta (UK) as part of
Design for Europe.
DAY 1
16:30 -
Welcome drinks & networking
17:00 - Kick of session
Let’s share good stories !
17:20 -
Programme presentation & intro
BY STÉPHANE VINCENT & SONJA DAHL
17:30 - Speed dating !
Participants can interview lab
builders on their programmes,
methods and tools.
SESSION FACILITATED BY
FRANÇOIS JÉGOU & SCOTT BROWN
18:15 - Break
18:30 - Short walk to the bus station,
then 15m. trip to Basilica Notre
Dame des Gardes.
19:00 - Urban hike and discovery of
Marseille with Le Bureau des Guides
20:30 - Dinner on the beach, exchanges
of views with social innovators
from Marseille.
22:00 - Taxi back to the
hostel Mama Shelter
mama
shelter
DAY 2
9:00 -
Warming up & feedback on the
speed dating session.
SESSION FACILITATED BY FRANÇOIS JÉGOU & SCOTT BROWN
9:30 - Where are we now ?
No programme or process has the same vision,
strategy, length or method. What does it tell us ?
What are the main challenges ? During this session
La 27e Region will share material, diagnosis and
insights gathered for the meeting.
SESSION FACILITATED BY STEPHANE VINCENT
10:30 - Coffee break
10:45 - Group session 1 : the existing
context of lab development programmes.
Starting from the previous diagnosis and
nourished by the conversations, the participants
identify priorities and challenges that they
want to explore in the afternoon.
12:00 - Synthetis
SESSION FACILITATED BY SARAH SCHULMAN
& JESPER CHRISTIANSEN
12:30 - Lunch buffet
13:30 - Group session 2 : a vision for tomorrow ?
Participants explore news strategies and tactics to
respond to the challenges expressed earlier. Ideas cover
all the lab process, from the first trial to its implementa-
tion and beyond.
15:00 - Break session & drinks
15:30 - Groups restitution
16:00 - Conclusive plenary session :
what road map for the next years ?
SESSION FACILITATED BY CHRIS SIGALOFF & STEPHANE VINCENT
17:00 - Official end of the seminar !
MAMA SHELTER MARSEILLE64 Rue de la Loubière, 13006Marseille / 04 84 35 20 00
DETAILED SCHEDULE
17:00 - Documentation workshop. Experts and
volunteers are invited to create an inspiring
summary of the event, that will be the
voice-over of a post-produced video clip.
PRACTICAL INFORMATION
BUS STOP / VIEUX PORT
PLAGE DU PROPHÈTE
Mama shelter
64 rue de la Loubière
BASILIQUE NOTRE
DAME DE LA GARDE
15 minutes of bus
45 minutes of
discovery with
Bureau des Guides
dinner on the beach
10 minutes of walk
THE EVENT WILL TAKE PLACE
AT MAMA SHELTER , 64 RUE
DE LA LOUBIERE, MARSEILLE
04 84 35 20 00
TO JOIN MAMA SHELTER
FROM AIRPORT MARSEILLE
PROVENCE :
BUS SUTTLE TO MARSEILLE
SAINT CHARLES
(RAILWAY STATION)
METRO M2 STATION
NOTRE-DAME-DU-MONT, OR
M1 STATION BAILLE
ROAD MAP OF THE DISCOVERY WALK OF
MARSEILLE + OUTDOOR DINNER
10m WALK TO THE BUS STATION
15m BUS TRIP TO BASILIQUE NOTRE DAME DE
LA GARDE
45m OF URBAN HIKE WITH BUREAU DES GUIDES
DINNER ON THE BEACH
TAXIS WILL BE PROVIDED TO RETURN TO MAMA
SHELTER AT 22:30.
Mama shelter
64 rue de la Loubière
NOTRE-DAME-DU-MONT
M2
BAILLE M2
SONJA DAHL, NESTA, UK
As Senior Programme Manager, Sonja is responsible for
designing and delivering Nesta’s programmes (Innovation
Skills) for the public and community sectors. Before
joining Nesta, Sonja was Head of Design at the Design
Council. Sonja’s international experience includes working
on '11 Lessons' – a benchmarking study of design
processes in leading global businesses – and helping to
shape the winning bid to deliver the European Design
Innovation Platform. She has a first-class honours degree
in Design Studies from Salford University and the Royal
College of Arts.
JESPER CHRISTIANSEN, NESTA, UK
Jesper is a Senior Programme Manager in Nesta’s
Innovation Skills team. Jesper is a public innovation
thinker and practitioner. Prior to joining Nesta, he
worked at Danish cross-public innovation unit
MindLab for seven years. He founded and directed its
research programme, and managed MindLab’s
international collaboration. During his time at
MindLab, Jesper also completed a Ph.D. in
Anthropology with a thesis focusing on embedding
human-centered innovation practices in public sector
organisations.
BEATRICE ANDREWS, UK POLICY LAB
Beatrice brings policy, analysis and design skills
together to help UK civil servants address the complex
challenges of the government. She worked with Andrea
Siodmok to establish the UK Policy Lab in April 2014,
since when it has run twelve major projects and
worked with over 3500 civil servants. She previously
worked in the Efficiency & Reform Group and the Social
Investment team in the Cabinet Office, and as head of
policy at the Big Lottery Fund.
ANDREA SIODMOK, POLICY LAB, UK.
Andrea is Head of the Policy Lab, which is based in the
Government Innovation Group in the Cabinet Office. She
is both a practitioner and a design thinker with an
international reputation for applying design for public
good. Launched in 2014, the Policy Lab is a creative
space where civil servants can experiment with new
techniques and approaches to policy problems from data
science to design. Before working at Policy Lab, Andrea
was Chief Design Officer at the Design Council.
LAURA PANDELLE, LA 27E RÉGION, FRANCE
Through a university course in Arts and Design at ENSCI
- Les Ateliers (Paris), Laura has an education in design
in its various forms (object, graphic design, space)
before specializing in the fields of service and social
innovation. Fascinated by the cultural changes in the
public sector, she joined La 27e Région in 2012, in
particular to ensure the coordination of the programme
“Territoires en Résidences”.
MAGALI MARLIN, LA 27E RÉGION, FRANCE
First interested in urban planning and local public
policies, Magali Marlin graduated from Sciences Po
(Paris) with a MA of Urban and Territorial Strategies.
She started her career developing a strategy for Nantes
Saint-Nazaire metropolitan area. She joined La 27e
Region in 2012, and specifically worked on the
programme "La Transfo" in regional councils. Today she
coordinates various teams operating in this programme
and helps setting the stage for La 27e Region's next
challenges.
STÉPHANE VINCENT, LA 27E RÉGION, FRANCE
Stéphane Vincent is a specialist in public policy
innovation and a social entrepreneur. He founded La 27e
Région, a French « do-tank » dedicated to the public
sector, in 2008. La 27e Region explores new ways to
improve public policies, inspired by service design,
ethnography, and the open source culture. With a
background in management and innovation, Stéphane is
a regular speaker in national and international events,
and writes or takes part to many books and reports.
CLÉMENT LE BRAS-THOMAS, AATF, FRANCE.
After 2 years studying political philosophy in Cardiff
and 3 in public law and management in Bordeaux,
Clément became a local civil servant in France. From
2013 to 2015, he was the head of one the first
innovation teams in a french departement, exploring
design, empowerment and agile project management.
As a member of an association of local civil servants,
he also launched a national project furthering
innovation in french local authorities.
BRENTON CAFFIN, NESTA, UK
Brenton has supported the development of over 20
innovation teams around the world in his current role
at Nesta. He previously established The Australian
Centre for Social Innovation and has held a number of
strategy, innovation and reform roles in national and
state governments in the UK and Australia.
ROMAIN RABIER, LES BEAUX YEUX, FRANCE
Graduated from Louis Lumière Cinema High school,
Romain first worked as cameraman on nature and
society documentary films (National Geographic,
Discovery Channel, France Televisions, TV5 monde) but
also directed few short movies and commercials. Now
assiocate as producer in Les Beaux Yeux, he tries to
invent new ways to tell stories with a camera. He
already worked on other 27eme région's film project
as « Méthodes ingénieuses pour regions heureuses»
or « Les Eclaireurs ».
CLEMENCE PÈNE, MAIRIE DE PARIS, FRANCE
Clémence Pène is now an advisor to the Mayor of Paris, in
charge of her digital strategy and open government. As a PhD
candidate researching on campaigns and activism in France
and in the United States, she started to build an international
network in the field of civic innovation and digital advocacy.
She has been awarded with a Fulbright Fellowship and two
Google Fellowships for young innovators. She is the President
of the Personal Democracy Forum France network, a yearly
civic tech event, imported from New York to Paris.
DOMINIC CAMPBELL, FUTUREGOV, UK
Dominic Campbell is a digital government specialist
and social innovator with a background in public
policies, communications and technology-led change.
Having spent five years in Local Government in
London, Dominic established FutureGov in early 2008.
A team of 20, FutureGov supports governments in the
UK, Europe and USA to better understand new media
and draw on social technology-based strategies and
tools in the areas of business improvement and
improved citizen engagement.
SARAH SCHULMAN, IN WITH FORWARD, CANADA
Sarah Schulman is a sociologist who likes to split her time
between living rooms and state houses. She’s worked with
governments in 6 countries to try and change how policy is
made and evaluated. From 2010-2012, she worked with
The Australian Centre for Social Innovation to launch 3
new social solutions, including the award-winning Family
by Family. She’s got a Doctorate in Social Policy from
Oxford University, and a Masters in Education from
Stanford University. She now runs In With Forward, a
social innovation startup based in Vancouver.
ALAIN HEUREUX, YOUROWNLAB, BELGIUM.-
Serial entrepreneur in Marketing, Media, and
Technologies, starting in 1984 at the age of 18 whilst
studying Law. Founder of IAB Europe and EDMA
standardizing the digital industry and promoting
self-regulation. Founder of The Egg Brussels, acting
as Incubator for SME’s but also as revitalizer for an
abandoned area. Partner of Your Own Lab, promoting
an entrepreneurial culture within corporate structures
and fostering disruptive open innovation. And more
over a contaminator of happiness and optimism…
KLAS DANERLÖV, RADICAL CHANGE, SWEDEN.
Klas has worked with policy development in the areas of
industrial policy, local business, regional innovation
within the Cabinet Office. The last 10 years Klas has
worked with development issues at local and regional
level in the Swedish Association of Local Authorities and
Regions (SALAR). Since 2012 Klas is responsible for
SALAR’s work on innovation in the public sector. This
includes a partnership with the Swedish innovation
agency VINNOVA.
NICOLAS REBOLLEDO, LABGOB, CHILE
Nicolás Rebolledo is an architect, strategic and
service designer focused on the design and
development of public service innovation processes.
He leads the Design for Policy Platform at the Royal
College of Art (London), where he is currently
completing a PhD. He is also advisor for strategic
design and innovation projects at Laboratorio de
Gobierno (LabGob), the Public Service Innovation Lab
of the Government of Chile.
JONAS GUMBEL, RADICAL CHANGE, SWEDEN.
Jonas Gumbel has a broad background from public
sector. He has been working as director and project
manager within several local governments. Lately he has
been working for the Swedish Association of Local
Authorities and Regions (SALAR) as well as for the
Ministry of Health and Social Affairs. At present Jonas
works as Program Manager for the Health Program at
the Swedish Industrial Design Foundation (SVID).
DOROTHÉE DEMAILLY, HEAD OF DEPARTMENT,
FRENCH MINISTRY OF ECOLOGY, SUSTAINABLE
DEVELOPMENT AND ENERGY
Dorothée is an engineer in agriculture and sustainable
development. She successively worked in information
system, digital government and urbanism. She’s working
at the human resource department at the Ministry of
Environment in France. She is part of a management
programme called #CultureTransition launched in 2015, to
empower the whole ministry with a new mindset, inspired
by digital transformation, and co-design in policy making.
CHRIS SIGALOFF, KENNISLAND, NL
Chris Sigaloff is the director of Kennisland. Besides
exploring new themes and developing new methods
and interventions, she advises governments and
organisations on matters dealing with innovation
strategies, social innovation and policymaking and
gives presentations on these subjects in the
Netherlands and abroad. She is also a board member
of the Kafka Brigade and the Kriterion Foundation and
a member of the international network SIX (Social
Innovation Exchange).
CHRISTINE FEUK, SALAAR, SWEDEN
Christine has a long experience in the public sector
where she worked with performance management,
citizen dialogue and strategic issues for the
municipality.Today Christine works at the Swedish
Association of Local Authorities and Regions (SALAR).
She´s been responsible for a project in which local
authorities wanted to develop the culture and values
in their society. Must recently she´s been part of the
project Radical Change.
CÉLINE DEREMY-SAVARY, EUROPEAN
METROPOLIS OF LILLE
After getting her “engineer manager and entrepreneur”
ITEEM diploma, Céline DEREMY-SAVARY started working
in a construction firm. Passionate about public issues, she
decided to give a turn in her career by working for public
organizations, first as head of development and planning
for an industrial zone, then in charge of the business real
estate strategy and partnerships of the European
Metropolis of Lille (MEL). She is today part of the
Research & Development Department of the Metropolis.
YANN THOREAU LA SALLE, VILLE DE LILLE
Yann Thoreau La Salle joined the City of Lille as Project
Director in August 2015. He is responsible for the running
of transversal projects, bringing together thematic
municipal services and external partners to promote an
innovative approach of public policies. His fields of
intervention are connected to European affairs and
digital strategies, and embrace more generally the
scopes of local development and social cohesion. He
previously worked at the French Embassy in Mexico,
where he was cooperation attaché. He has a Masters
degree in International relations and in Public law.
ANDREA COLEMAN, BLOOMBERG PHILANTHROPIES,
USA
Andrea works on the Government Innovation Programs at
Bloomberg Philanthropies. She leads programmes including the
Mayors Challenge, a competition encouraging cities to generate
bold new ideas that solve urban challenges, and the India
Smart Cities Challenge. Andrea served as CEO of the Office of
Innovation at the New York City Department of Education. She
led the iZone, an incubation lab of 300 schools committed to
designing and testing innovative learning models. Previously,
Andrea worked at the Young Foundation, a London based center
for social innovation.
FRANÇOIS JÉGOU, SDS, BELGIUM.
François Jégou created and leads the Brussels-based
sustainable innovation lab Strategic Design Scenarios with
20 years of experience in strategic design, participative
scenario building and new product-services system
definition. François is active in various fields and research
projects from investigating social innovation for
sustainable living in China, India, Brazil and Africa with
UNEP to European research projects exploring sustainable
lifestyles in 2050. He teaches strategic design in various
schools and is a partner of the DESIS Network.
SCOTT BROWN, PARSONS NEW SCHOO, USA
Scott Brown is a Doctoral Candidate in Anthropology at The
New School for Social Research and a Member of the
Parsons DESIS Lab. His research interests include
emergent forms of design practice, social innovation, new
modes of governance and participatory practice, cultures
of expertise and the anthropology of design. His work
explores the question of how complex social and political
issues(i.e.: healthcare, education, public policy) are
rendered into problems of design.
LIST OF PARTICIPANTS
DESIGN FOR EUROPE
JUNE 16-17TH, MARSEILLE
5’
TO
MEET
A LAB
SHORT DESCRIPTION
Launched in 2011, la Transfo is a «
learning by doing » empowerment
process. It consists of simulating
the prototype of an innovation team
or lab within a volunteer hosting
government.
HOW DOES IT WORK ?
During 18 months, a cross-discipli-
nary team provided by la 27e Région
will empower a group of 20
volunteer civil servants provided by
the government with user-centred
methodologies. Together they work
on real challenges of the political
agenda (e.g. Youth policies), that
they tackle step by step by running
real cases (e.g. Youth health).
Progressively they have a better
vision of the future lab or team,
once the experience is over: how it
should work, what kind of gover-
nance it requires, who’s funding it,
etc.
LA
TRANSFO
LA 27E REGION
FRANCE
WHAT HAS HAPPENED SO FAR ?
Four French local government have
benefited from this programme so
far, and la 27e Région plan to run it
with 10 other ones before 2019 -
including the City of Paris, the City of
Mulhouse, the City of Grenoble. La
Transfo follows an « open source »
approach: All the governments
involved in La Transfo are invited to
share knowledge and tips in an «
inter-Transfo » process
KEYWORDS
EMPOWERMENT ; HUMAN-CENTRED
DESIGN ; TRIAL-AND-ERROR ;
EXPERIMENTAL ; CROSS-GOVERN-
MENT
MEET MAGALI MARLIN
FROM LA 27E REGION
LAB
AATF
AATF
FRANCE
SHORT DESCRIPTION
The Lab is a national projet
designed to enable french local civil
servants to experiment
management innovations within
their local authorities and provide
feedback to their peers.
HOW DOES IT WORK ?
A dozen of french local authorities
(Lyon, Nantes, Parisian boroughs,
Aix, etc.) have accepted to try and
experiment innovative solutions to
precise problems they are facing
like budget cuts or decreasing
motivation. A team helps them
define and launch their manage-
ment innovations and they can
benefit from the feedback of a
council of peers. A national event in
december will conclude this first
year of innovation.
WHAT HAS HAPPENED SO FAR ?
These cities and departments have
chosen very different innovation
paths, from reinventing the annual
performance review or pooling
working hours to help a team face
intense working weeks, to testing
agile project management in software
development. Some are more
advanced than others and this is one
of the first findings of the Lab:
organisations are inequaly ready to
embrace management innovations for
various cultural reasons.
KEYWORDS
INNOVATION MANAGEMENT ; EXPE-
RIENCES ; FEEDBACK ; LOCAL
AUTHORITIES
MEET CLEMENT LE BRAS-THOMAS
FROM LAB AATF
SHORT DESCRIPTION
Radical Change is an initiative
that offers tools and support for
user-driven innovation in county
councils, municipalities and regions.
Launched in 2014, Radical Change
is now in a process of scaling up
and shifts towards the intersection
of national objectives and practical
challenges in implementing
solutions at the local level, based
on a solid understanding of the
user's experience, needs and
knowledge.
HOW DOES IT WORK ?
SALAR provides support for
user-centered methodologies. In a
first phase this was provided by
consultants working together with
local teams. In a second phase the
support is transformed into an
independent support combined with
a team of voluntary coaches. We
want to build capacity and address
societal challenges that needs to be
handled in a multi-level governance
aspect. We’re in a process of
RADICAL
CHANGESALAR, SWEDEN
forming a national initiative with
thematic focus on immigrants
entering the labor market and
unaccompanied refugee children.
WHAT HAS HAPPENED SO FAR?
Nine municipalities have developed
their ability to work with user-driven
innovation. Several of these are now
coaching within their own organiza-
tion and inspiring others. In the next
phase, 20 more municipalities will
enter the programme.
KEYWORDS
HUMAN-CENTERED DESIGN ; SERVICE
DESIGN ; DIGITAL SUPPORT ; TRIAL
AND ERROR ; EXPERIMENTAL ;
MULTI-LEVEL GOVERNANCE
MEET CHRISTINE FEUK,
KLAS DANERLOV &
JONAS GUMBEL
FROM SALAR
5’
TO
MEET
A LAB
SHORT DESCRIPTION
Since 2008, FutureGov have worked
with around 100 government bodies
around the world. Central to this
work has been supporting over 10
governments to set up their own
innovation lab across a range of
models, some in house and others
based out with the community.
HOW DOES IT WORK ?
FutureGov have developed a core
"innovation lab builder” offer. Over
6-12 months, the most common
model has at its heart 2 “demons-
trator projects” where FG pair with
government colleagues to deliver
improvements in services big and
small (from child protection to
waste collection). Around this, FG
work with a number of other
colleagues and their projects to
ensure they have the design skills
and approaches to attempt these
projects on their own. Lastly, the lab
FUTURE
GOV
drives a whole organisation innova-
tion culture through a series of hacks,
events and learning sessions to bring
everyone into the lab process. All
founded around an elegant physical
lab space to act as the home of
innovation in each part of govern-
ment. While the most common model,
it is then adapted to each context
according to cultural fit and the news
of the organisation.
WHAT HAS HAPPENED SO FAR?
Working with over 10 government
bodies, from large English counties of
1m+ population to national govern-
ments such as Georgia and anything
in between (including a commu-
nity-based-government-supported
lab), FutureGov has delivered change
at scale through a number of
demonstrator projects and, impor-
tantly, capabilities transfer, skilling
up teams to sustain the innovation
lab model themselves when Future-
Gov leaves.
KEYWORDS
INNOVATION LABS ; HUMAN-CENTRED
DESIGN ; DISRUPTION ;
DIGITAL PROTOTYPES
MEET DOMINIC
CAMPBELL
FROM FUTUREGOV
SHORT DESCRIPTION
Launched in 2011, Bloomberg
Philanthropies’ Innovation Teams
Program seeks to improve the
capacity of City Halls to effectively
design and implement new
approaches that improve citizens’
lives.
HOW DOES IT WORK ?
I-Teams function as in-house
innovation consultants, moving from
one city priority to the next. Mayors
have successfully deployed i-teams
on issues as diverse as improving
the economic vitality of neighbo-
rhoods, or reducing homelessness.
A set of core values guide the
i-teams efforts : the ambition to
make big changes, a deep unders-
tanding of the problem as well as
the setting of measurable goals, an
open process to inspire and get
inspired, the creation of environ-
ments that enable disruptive
I-
TEAMS
BLOOMBERGPHILANTHRO-
PIES,USA
innovation, the will to take risks, to
speed up and challenge traditionnal
processes, and a relentless focuss on
delivry and impact.
WHAT HAS HAPPENED SO FAR?
Bloomberg Philanthropies initially
tested the i-teams approach through
a multi-year investment in five cities.
With demonstrated impact on issues
ranging from reducing murder to
improving recycling to making it
easier to start a small business, all
five cites were able to sustain their
teams when the grants ended; one
through a mayoral transition. Thirteen
additional cities have since joined the
program. Additional research is
underway to scale the program to
more cities in 2016 and 2017 through
new partnerships.
KEYWORDS
CITY HALL ; HUMAN-CENTERED
DESIGN ; TAKING RISKS ; AMBITION,
IMPLEMENTATION ; METRICS ; IMPACT
MEET ANDREA COLEMAN, FROM
BLOOMBERG PHIL.
SHORT DESCRIPTION
The i-school is an attempt to
orchestrate the world’s best people,
organizations and knowledge to
enable better innovation learning
and strengthen innovation capacity
across governments around the
world.
HOW DOES IT WORK ?
The objective of the i-school is to
strategically support the people,
teams, labs, offices and organiza-
tions inside and/or on the fringes of
government who have a mandate to
innovate and are tasked with
improving the change-making
capacity of government. It is
focused on developing content and
learning experiences that support
in-practice learning – going beyond
methods and tools to learn about
the craft of public innovation. To
ensure the usefulness and validity
of the curriculum, the i-school aims
I-
SCHOOLS
NESTA, UK
to mobilize, facilitate and leverage a
collaborative process within the
community of practice – a co-crea-
tion space where useful knowledge
and practical experiences are
continuously being co-produced,
synthesized and made practically
applicable.
WHAT HAS HAPPENED SO FAR?
The i-school is in the very early
stages of scoping and mobilization.
We are currently developing the core
focus of the curriculum, identifying
expert and government partners and
planning the first stage of co-crea-
tion workshops.
KEYWORDS
BUILDING INNOVATION CAPACITY;
CULTURAL CHANGE; COMMUNITY OF
PRACTICE; KNOWLEDGE MOBILIZA-
TION; IN-PRACTICE INNOVATION
LEARNING.
MEET BRENTON CAFFIN
FROM NESTA
Final program "labs builders", Marseille, June 16-17 2016

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Final program "labs builders", Marseille, June 16-17 2016

  • 1. EXPLORING INNOVATION LABS PROGRAMMES JUNE 16-17TH, MARSEILLE DETAILED SCHEDULE - LIST OF PARTICIPANTS - PRACTICAL INFORMATION - LAB PROGRAMMES ID CARDS THIS BOOKLET CONTAINS : AN ARTICLE / LAB BUILDERS : WHY, HOW, AND SOME THINKING ABOUT THE NEXT GENERATION OF LABS PROGRAMMES A DETAILED SCHEDULE & PRACTICAL INFOS A LIST OF PARTICIPANTS LAB PROGRAMMES ID CARDS Over more than a decade, around 100 public innovation labs and teams have been initiated by local and national governments across the world. Some of them have just been launched while others have already disap- peared, and how these labs are initiated and formed can be a key factor in their success. The goal of this event is to explore a selection of existing lab approaches to understand how to build strong and resilient innovation units in the public sector. The session will also explore strategies, tactics and tips for overco- ming difficulties and identifying new models for the future. This event is co-organised La 27e Région (France) and Nesta (UK) as part of Design for Europe.
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  • 6. DAY 1 16:30 - Welcome drinks & networking 17:00 - Kick of session Let’s share good stories ! 17:20 - Programme presentation & intro BY STÉPHANE VINCENT & SONJA DAHL 17:30 - Speed dating ! Participants can interview lab builders on their programmes, methods and tools. SESSION FACILITATED BY FRANÇOIS JÉGOU & SCOTT BROWN 18:15 - Break 18:30 - Short walk to the bus station, then 15m. trip to Basilica Notre Dame des Gardes. 19:00 - Urban hike and discovery of Marseille with Le Bureau des Guides 20:30 - Dinner on the beach, exchanges of views with social innovators from Marseille. 22:00 - Taxi back to the hostel Mama Shelter mama shelter DAY 2 9:00 - Warming up & feedback on the speed dating session. SESSION FACILITATED BY FRANÇOIS JÉGOU & SCOTT BROWN 9:30 - Where are we now ? No programme or process has the same vision, strategy, length or method. What does it tell us ? What are the main challenges ? During this session La 27e Region will share material, diagnosis and insights gathered for the meeting. SESSION FACILITATED BY STEPHANE VINCENT 10:30 - Coffee break 10:45 - Group session 1 : the existing context of lab development programmes. Starting from the previous diagnosis and nourished by the conversations, the participants identify priorities and challenges that they want to explore in the afternoon. 12:00 - Synthetis SESSION FACILITATED BY SARAH SCHULMAN & JESPER CHRISTIANSEN 12:30 - Lunch buffet 13:30 - Group session 2 : a vision for tomorrow ? Participants explore news strategies and tactics to respond to the challenges expressed earlier. Ideas cover all the lab process, from the first trial to its implementa- tion and beyond. 15:00 - Break session & drinks 15:30 - Groups restitution 16:00 - Conclusive plenary session : what road map for the next years ? SESSION FACILITATED BY CHRIS SIGALOFF & STEPHANE VINCENT 17:00 - Official end of the seminar ! MAMA SHELTER MARSEILLE64 Rue de la Loubière, 13006Marseille / 04 84 35 20 00 DETAILED SCHEDULE 17:00 - Documentation workshop. Experts and volunteers are invited to create an inspiring summary of the event, that will be the voice-over of a post-produced video clip.
  • 7. PRACTICAL INFORMATION BUS STOP / VIEUX PORT PLAGE DU PROPHÈTE Mama shelter 64 rue de la Loubière BASILIQUE NOTRE DAME DE LA GARDE 15 minutes of bus 45 minutes of discovery with Bureau des Guides dinner on the beach 10 minutes of walk THE EVENT WILL TAKE PLACE AT MAMA SHELTER , 64 RUE DE LA LOUBIERE, MARSEILLE 04 84 35 20 00 TO JOIN MAMA SHELTER FROM AIRPORT MARSEILLE PROVENCE : BUS SUTTLE TO MARSEILLE SAINT CHARLES (RAILWAY STATION) METRO M2 STATION NOTRE-DAME-DU-MONT, OR M1 STATION BAILLE ROAD MAP OF THE DISCOVERY WALK OF MARSEILLE + OUTDOOR DINNER 10m WALK TO THE BUS STATION 15m BUS TRIP TO BASILIQUE NOTRE DAME DE LA GARDE 45m OF URBAN HIKE WITH BUREAU DES GUIDES DINNER ON THE BEACH TAXIS WILL BE PROVIDED TO RETURN TO MAMA SHELTER AT 22:30. Mama shelter 64 rue de la Loubière NOTRE-DAME-DU-MONT M2 BAILLE M2
  • 8. SONJA DAHL, NESTA, UK As Senior Programme Manager, Sonja is responsible for designing and delivering Nesta’s programmes (Innovation Skills) for the public and community sectors. Before joining Nesta, Sonja was Head of Design at the Design Council. Sonja’s international experience includes working on '11 Lessons' – a benchmarking study of design processes in leading global businesses – and helping to shape the winning bid to deliver the European Design Innovation Platform. She has a first-class honours degree in Design Studies from Salford University and the Royal College of Arts. JESPER CHRISTIANSEN, NESTA, UK Jesper is a Senior Programme Manager in Nesta’s Innovation Skills team. Jesper is a public innovation thinker and practitioner. Prior to joining Nesta, he worked at Danish cross-public innovation unit MindLab for seven years. He founded and directed its research programme, and managed MindLab’s international collaboration. During his time at MindLab, Jesper also completed a Ph.D. in Anthropology with a thesis focusing on embedding human-centered innovation practices in public sector organisations. BEATRICE ANDREWS, UK POLICY LAB Beatrice brings policy, analysis and design skills together to help UK civil servants address the complex challenges of the government. She worked with Andrea Siodmok to establish the UK Policy Lab in April 2014, since when it has run twelve major projects and worked with over 3500 civil servants. She previously worked in the Efficiency & Reform Group and the Social Investment team in the Cabinet Office, and as head of policy at the Big Lottery Fund. ANDREA SIODMOK, POLICY LAB, UK. Andrea is Head of the Policy Lab, which is based in the Government Innovation Group in the Cabinet Office. She is both a practitioner and a design thinker with an international reputation for applying design for public good. Launched in 2014, the Policy Lab is a creative space where civil servants can experiment with new techniques and approaches to policy problems from data science to design. Before working at Policy Lab, Andrea was Chief Design Officer at the Design Council. LAURA PANDELLE, LA 27E RÉGION, FRANCE Through a university course in Arts and Design at ENSCI - Les Ateliers (Paris), Laura has an education in design in its various forms (object, graphic design, space) before specializing in the fields of service and social innovation. Fascinated by the cultural changes in the public sector, she joined La 27e Région in 2012, in particular to ensure the coordination of the programme “Territoires en Résidences”. MAGALI MARLIN, LA 27E RÉGION, FRANCE First interested in urban planning and local public policies, Magali Marlin graduated from Sciences Po (Paris) with a MA of Urban and Territorial Strategies. She started her career developing a strategy for Nantes Saint-Nazaire metropolitan area. She joined La 27e Region in 2012, and specifically worked on the programme "La Transfo" in regional councils. Today she coordinates various teams operating in this programme and helps setting the stage for La 27e Region's next challenges. STÉPHANE VINCENT, LA 27E RÉGION, FRANCE Stéphane Vincent is a specialist in public policy innovation and a social entrepreneur. He founded La 27e Région, a French « do-tank » dedicated to the public sector, in 2008. La 27e Region explores new ways to improve public policies, inspired by service design, ethnography, and the open source culture. With a background in management and innovation, Stéphane is a regular speaker in national and international events, and writes or takes part to many books and reports. CLÉMENT LE BRAS-THOMAS, AATF, FRANCE. After 2 years studying political philosophy in Cardiff and 3 in public law and management in Bordeaux, Clément became a local civil servant in France. From 2013 to 2015, he was the head of one the first innovation teams in a french departement, exploring design, empowerment and agile project management. As a member of an association of local civil servants, he also launched a national project furthering innovation in french local authorities. BRENTON CAFFIN, NESTA, UK Brenton has supported the development of over 20 innovation teams around the world in his current role at Nesta. He previously established The Australian Centre for Social Innovation and has held a number of strategy, innovation and reform roles in national and state governments in the UK and Australia. ROMAIN RABIER, LES BEAUX YEUX, FRANCE Graduated from Louis Lumière Cinema High school, Romain first worked as cameraman on nature and society documentary films (National Geographic, Discovery Channel, France Televisions, TV5 monde) but also directed few short movies and commercials. Now assiocate as producer in Les Beaux Yeux, he tries to invent new ways to tell stories with a camera. He already worked on other 27eme région's film project as « Méthodes ingénieuses pour regions heureuses» or « Les Eclaireurs ». CLEMENCE PÈNE, MAIRIE DE PARIS, FRANCE Clémence Pène is now an advisor to the Mayor of Paris, in charge of her digital strategy and open government. As a PhD candidate researching on campaigns and activism in France and in the United States, she started to build an international network in the field of civic innovation and digital advocacy. She has been awarded with a Fulbright Fellowship and two Google Fellowships for young innovators. She is the President of the Personal Democracy Forum France network, a yearly civic tech event, imported from New York to Paris. DOMINIC CAMPBELL, FUTUREGOV, UK Dominic Campbell is a digital government specialist and social innovator with a background in public policies, communications and technology-led change. Having spent five years in Local Government in London, Dominic established FutureGov in early 2008. A team of 20, FutureGov supports governments in the UK, Europe and USA to better understand new media and draw on social technology-based strategies and tools in the areas of business improvement and improved citizen engagement.
  • 9. SARAH SCHULMAN, IN WITH FORWARD, CANADA Sarah Schulman is a sociologist who likes to split her time between living rooms and state houses. She’s worked with governments in 6 countries to try and change how policy is made and evaluated. From 2010-2012, she worked with The Australian Centre for Social Innovation to launch 3 new social solutions, including the award-winning Family by Family. She’s got a Doctorate in Social Policy from Oxford University, and a Masters in Education from Stanford University. She now runs In With Forward, a social innovation startup based in Vancouver. ALAIN HEUREUX, YOUROWNLAB, BELGIUM.- Serial entrepreneur in Marketing, Media, and Technologies, starting in 1984 at the age of 18 whilst studying Law. Founder of IAB Europe and EDMA standardizing the digital industry and promoting self-regulation. Founder of The Egg Brussels, acting as Incubator for SME’s but also as revitalizer for an abandoned area. Partner of Your Own Lab, promoting an entrepreneurial culture within corporate structures and fostering disruptive open innovation. And more over a contaminator of happiness and optimism… KLAS DANERLÖV, RADICAL CHANGE, SWEDEN. Klas has worked with policy development in the areas of industrial policy, local business, regional innovation within the Cabinet Office. The last 10 years Klas has worked with development issues at local and regional level in the Swedish Association of Local Authorities and Regions (SALAR). Since 2012 Klas is responsible for SALAR’s work on innovation in the public sector. This includes a partnership with the Swedish innovation agency VINNOVA. NICOLAS REBOLLEDO, LABGOB, CHILE Nicolás Rebolledo is an architect, strategic and service designer focused on the design and development of public service innovation processes. He leads the Design for Policy Platform at the Royal College of Art (London), where he is currently completing a PhD. He is also advisor for strategic design and innovation projects at Laboratorio de Gobierno (LabGob), the Public Service Innovation Lab of the Government of Chile. JONAS GUMBEL, RADICAL CHANGE, SWEDEN. Jonas Gumbel has a broad background from public sector. He has been working as director and project manager within several local governments. Lately he has been working for the Swedish Association of Local Authorities and Regions (SALAR) as well as for the Ministry of Health and Social Affairs. At present Jonas works as Program Manager for the Health Program at the Swedish Industrial Design Foundation (SVID). DOROTHÉE DEMAILLY, HEAD OF DEPARTMENT, FRENCH MINISTRY OF ECOLOGY, SUSTAINABLE DEVELOPMENT AND ENERGY Dorothée is an engineer in agriculture and sustainable development. She successively worked in information system, digital government and urbanism. She’s working at the human resource department at the Ministry of Environment in France. She is part of a management programme called #CultureTransition launched in 2015, to empower the whole ministry with a new mindset, inspired by digital transformation, and co-design in policy making. CHRIS SIGALOFF, KENNISLAND, NL Chris Sigaloff is the director of Kennisland. Besides exploring new themes and developing new methods and interventions, she advises governments and organisations on matters dealing with innovation strategies, social innovation and policymaking and gives presentations on these subjects in the Netherlands and abroad. She is also a board member of the Kafka Brigade and the Kriterion Foundation and a member of the international network SIX (Social Innovation Exchange). CHRISTINE FEUK, SALAAR, SWEDEN Christine has a long experience in the public sector where she worked with performance management, citizen dialogue and strategic issues for the municipality.Today Christine works at the Swedish Association of Local Authorities and Regions (SALAR). She´s been responsible for a project in which local authorities wanted to develop the culture and values in their society. Must recently she´s been part of the project Radical Change. CÉLINE DEREMY-SAVARY, EUROPEAN METROPOLIS OF LILLE After getting her “engineer manager and entrepreneur” ITEEM diploma, Céline DEREMY-SAVARY started working in a construction firm. Passionate about public issues, she decided to give a turn in her career by working for public organizations, first as head of development and planning for an industrial zone, then in charge of the business real estate strategy and partnerships of the European Metropolis of Lille (MEL). She is today part of the Research & Development Department of the Metropolis. YANN THOREAU LA SALLE, VILLE DE LILLE Yann Thoreau La Salle joined the City of Lille as Project Director in August 2015. He is responsible for the running of transversal projects, bringing together thematic municipal services and external partners to promote an innovative approach of public policies. His fields of intervention are connected to European affairs and digital strategies, and embrace more generally the scopes of local development and social cohesion. He previously worked at the French Embassy in Mexico, where he was cooperation attaché. He has a Masters degree in International relations and in Public law. ANDREA COLEMAN, BLOOMBERG PHILANTHROPIES, USA Andrea works on the Government Innovation Programs at Bloomberg Philanthropies. She leads programmes including the Mayors Challenge, a competition encouraging cities to generate bold new ideas that solve urban challenges, and the India Smart Cities Challenge. Andrea served as CEO of the Office of Innovation at the New York City Department of Education. She led the iZone, an incubation lab of 300 schools committed to designing and testing innovative learning models. Previously, Andrea worked at the Young Foundation, a London based center for social innovation. FRANÇOIS JÉGOU, SDS, BELGIUM. François Jégou created and leads the Brussels-based sustainable innovation lab Strategic Design Scenarios with 20 years of experience in strategic design, participative scenario building and new product-services system definition. François is active in various fields and research projects from investigating social innovation for sustainable living in China, India, Brazil and Africa with UNEP to European research projects exploring sustainable lifestyles in 2050. He teaches strategic design in various schools and is a partner of the DESIS Network. SCOTT BROWN, PARSONS NEW SCHOO, USA Scott Brown is a Doctoral Candidate in Anthropology at The New School for Social Research and a Member of the Parsons DESIS Lab. His research interests include emergent forms of design practice, social innovation, new modes of governance and participatory practice, cultures of expertise and the anthropology of design. His work explores the question of how complex social and political issues(i.e.: healthcare, education, public policy) are rendered into problems of design. LIST OF PARTICIPANTS DESIGN FOR EUROPE JUNE 16-17TH, MARSEILLE
  • 10. 5’ TO MEET A LAB SHORT DESCRIPTION Launched in 2011, la Transfo is a « learning by doing » empowerment process. It consists of simulating the prototype of an innovation team or lab within a volunteer hosting government. HOW DOES IT WORK ? During 18 months, a cross-discipli- nary team provided by la 27e Région will empower a group of 20 volunteer civil servants provided by the government with user-centred methodologies. Together they work on real challenges of the political agenda (e.g. Youth policies), that they tackle step by step by running real cases (e.g. Youth health). Progressively they have a better vision of the future lab or team, once the experience is over: how it should work, what kind of gover- nance it requires, who’s funding it, etc. LA TRANSFO LA 27E REGION FRANCE WHAT HAS HAPPENED SO FAR ? Four French local government have benefited from this programme so far, and la 27e Région plan to run it with 10 other ones before 2019 - including the City of Paris, the City of Mulhouse, the City of Grenoble. La Transfo follows an « open source » approach: All the governments involved in La Transfo are invited to share knowledge and tips in an « inter-Transfo » process KEYWORDS EMPOWERMENT ; HUMAN-CENTRED DESIGN ; TRIAL-AND-ERROR ; EXPERIMENTAL ; CROSS-GOVERN- MENT MEET MAGALI MARLIN FROM LA 27E REGION LAB AATF AATF FRANCE SHORT DESCRIPTION The Lab is a national projet designed to enable french local civil servants to experiment management innovations within their local authorities and provide feedback to their peers. HOW DOES IT WORK ? A dozen of french local authorities (Lyon, Nantes, Parisian boroughs, Aix, etc.) have accepted to try and experiment innovative solutions to precise problems they are facing like budget cuts or decreasing motivation. A team helps them define and launch their manage- ment innovations and they can benefit from the feedback of a council of peers. A national event in december will conclude this first year of innovation. WHAT HAS HAPPENED SO FAR ? These cities and departments have chosen very different innovation paths, from reinventing the annual performance review or pooling working hours to help a team face intense working weeks, to testing agile project management in software development. Some are more advanced than others and this is one of the first findings of the Lab: organisations are inequaly ready to embrace management innovations for various cultural reasons. KEYWORDS INNOVATION MANAGEMENT ; EXPE- RIENCES ; FEEDBACK ; LOCAL AUTHORITIES MEET CLEMENT LE BRAS-THOMAS FROM LAB AATF SHORT DESCRIPTION Radical Change is an initiative that offers tools and support for user-driven innovation in county councils, municipalities and regions. Launched in 2014, Radical Change is now in a process of scaling up and shifts towards the intersection of national objectives and practical challenges in implementing solutions at the local level, based on a solid understanding of the user's experience, needs and knowledge. HOW DOES IT WORK ? SALAR provides support for user-centered methodologies. In a first phase this was provided by consultants working together with local teams. In a second phase the support is transformed into an independent support combined with a team of voluntary coaches. We want to build capacity and address societal challenges that needs to be handled in a multi-level governance aspect. We’re in a process of RADICAL CHANGESALAR, SWEDEN forming a national initiative with thematic focus on immigrants entering the labor market and unaccompanied refugee children. WHAT HAS HAPPENED SO FAR? Nine municipalities have developed their ability to work with user-driven innovation. Several of these are now coaching within their own organiza- tion and inspiring others. In the next phase, 20 more municipalities will enter the programme. KEYWORDS HUMAN-CENTERED DESIGN ; SERVICE DESIGN ; DIGITAL SUPPORT ; TRIAL AND ERROR ; EXPERIMENTAL ; MULTI-LEVEL GOVERNANCE MEET CHRISTINE FEUK, KLAS DANERLOV & JONAS GUMBEL FROM SALAR
  • 11. 5’ TO MEET A LAB SHORT DESCRIPTION Since 2008, FutureGov have worked with around 100 government bodies around the world. Central to this work has been supporting over 10 governments to set up their own innovation lab across a range of models, some in house and others based out with the community. HOW DOES IT WORK ? FutureGov have developed a core "innovation lab builder” offer. Over 6-12 months, the most common model has at its heart 2 “demons- trator projects” where FG pair with government colleagues to deliver improvements in services big and small (from child protection to waste collection). Around this, FG work with a number of other colleagues and their projects to ensure they have the design skills and approaches to attempt these projects on their own. Lastly, the lab FUTURE GOV drives a whole organisation innova- tion culture through a series of hacks, events and learning sessions to bring everyone into the lab process. All founded around an elegant physical lab space to act as the home of innovation in each part of govern- ment. While the most common model, it is then adapted to each context according to cultural fit and the news of the organisation. WHAT HAS HAPPENED SO FAR? Working with over 10 government bodies, from large English counties of 1m+ population to national govern- ments such as Georgia and anything in between (including a commu- nity-based-government-supported lab), FutureGov has delivered change at scale through a number of demonstrator projects and, impor- tantly, capabilities transfer, skilling up teams to sustain the innovation lab model themselves when Future- Gov leaves. KEYWORDS INNOVATION LABS ; HUMAN-CENTRED DESIGN ; DISRUPTION ; DIGITAL PROTOTYPES MEET DOMINIC CAMPBELL FROM FUTUREGOV SHORT DESCRIPTION Launched in 2011, Bloomberg Philanthropies’ Innovation Teams Program seeks to improve the capacity of City Halls to effectively design and implement new approaches that improve citizens’ lives. HOW DOES IT WORK ? I-Teams function as in-house innovation consultants, moving from one city priority to the next. Mayors have successfully deployed i-teams on issues as diverse as improving the economic vitality of neighbo- rhoods, or reducing homelessness. A set of core values guide the i-teams efforts : the ambition to make big changes, a deep unders- tanding of the problem as well as the setting of measurable goals, an open process to inspire and get inspired, the creation of environ- ments that enable disruptive I- TEAMS BLOOMBERGPHILANTHRO- PIES,USA innovation, the will to take risks, to speed up and challenge traditionnal processes, and a relentless focuss on delivry and impact. WHAT HAS HAPPENED SO FAR? Bloomberg Philanthropies initially tested the i-teams approach through a multi-year investment in five cities. With demonstrated impact on issues ranging from reducing murder to improving recycling to making it easier to start a small business, all five cites were able to sustain their teams when the grants ended; one through a mayoral transition. Thirteen additional cities have since joined the program. Additional research is underway to scale the program to more cities in 2016 and 2017 through new partnerships. KEYWORDS CITY HALL ; HUMAN-CENTERED DESIGN ; TAKING RISKS ; AMBITION, IMPLEMENTATION ; METRICS ; IMPACT MEET ANDREA COLEMAN, FROM BLOOMBERG PHIL. SHORT DESCRIPTION The i-school is an attempt to orchestrate the world’s best people, organizations and knowledge to enable better innovation learning and strengthen innovation capacity across governments around the world. HOW DOES IT WORK ? The objective of the i-school is to strategically support the people, teams, labs, offices and organiza- tions inside and/or on the fringes of government who have a mandate to innovate and are tasked with improving the change-making capacity of government. It is focused on developing content and learning experiences that support in-practice learning – going beyond methods and tools to learn about the craft of public innovation. To ensure the usefulness and validity of the curriculum, the i-school aims I- SCHOOLS NESTA, UK to mobilize, facilitate and leverage a collaborative process within the community of practice – a co-crea- tion space where useful knowledge and practical experiences are continuously being co-produced, synthesized and made practically applicable. WHAT HAS HAPPENED SO FAR? The i-school is in the very early stages of scoping and mobilization. We are currently developing the core focus of the curriculum, identifying expert and government partners and planning the first stage of co-crea- tion workshops. KEYWORDS BUILDING INNOVATION CAPACITY; CULTURAL CHANGE; COMMUNITY OF PRACTICE; KNOWLEDGE MOBILIZA- TION; IN-PRACTICE INNOVATION LEARNING. MEET BRENTON CAFFIN FROM NESTA