This is the deck for the Keynote I delivered as part of the Northern California Human Respources Association's "HR As A Business Partner" educational series.
7. 3 TYPES OF RESULTS
1. Operational Results (Score Card)
2. Impact Results (Data)
3. Business Results (ROI)
8. Measurable Results
Degree of Importance
StrengthofEvidence
Operational
Impact
Results
Examples of
Business Results Metrics
Showing Causation
• Sales vs. control group
• Response rate in test
• Return on investment
Examples of Program
Impact Metrics
• Change in sales
• Participants at goal
• High test scores
• Participation rates
• Hit rates on website
Examples of
Operational Metrics
• Enrollment
• Redemption Rate
• Pieces Mailed
10. How Do You Score?
COMPANY
Current
Programs
Core
Values
Departmental
Directives
Performance
Development
11. Current Programs
What Programs Work at Your Company?
• Employee Recognition Programs
• Incentive Programs
• Training
• Events
• Corporate Citizenship
• Other Benefits
12. Core Values in the Workplace
• Can your employees recite your core values?
• Are core values promoted in the workplace?
• Are core values part of the hiring process?
• Do core values have leverage in performance
assessment?
13. Departmental Objectives
• What are the top objectives of any given
department?
• Design performance initiatives around these
objectives.
14. Performance Development
• How does your organization develop talent?
• Is there alignment between personal and
organizational goals?
• How do we measure progress?
15.
16. Current Programs
• Create Measurable initiatives!
• Communicate a Consistent program strategy!
• Produce Results!
17. Core Values in the Workplace
• Educate The Mission
• Use Core Values in the Hiring Process
• Measure Core Value Practices
• Eliminate Fluff Perception
18. Departmental Objectives
• Incent Business Critical Behaviors
• Recognize Special Contributions
• Level the Playing Field
• Create a Model for Measurement
19. Performance Development
• Set Clear Expectations
• Reward Progress
• Create New Challenges
• Define a Path for Advancement