This is the word document from a workshop I did to the Higher Education User Group conference on the Gold Coast in early November 2014. This agenda is for a bi-weekly content / knowledge review meeting which is related to a PowerPoint presentation on content vs knowledge.

1. Bi-weekly knowledgebase meeting
Attendees
Content Management team
Knowledge Management team
Review of previous 2 weeks statistics
This time last month
This time last year
The Quick Wins
Top 10 answers
Answers to archive
Changes to the system
Who owns what category?
Who owns what answer?
How do we determine what interface an answer is related to?
The Knowledgebase Reports
Knowledgebase performance
Gaps and questions avoided
Service summary
Smart assistant
Actionable KB foundation
Operations dashboard
Review changes for the next two weeks
Estimate level of impact; deflection vs. information