The document discusses how business ecosystems are becoming more instrumented, interconnected, and intelligent due to increasing mobile connectivity and proliferation of channels. It argues that organizations need to challenge traditional business models and urgently manage their channel mix to exploit these trends. The document provides an overview of IBM's social selling capabilities which include discovering customer insights, engaging expertise across organizations, acting on profitable opportunities, and maximizing reach through mobile devices. It describes different starting points for social selling and engaging expertise across organizations.
16. Reach - Spend more time with customers
Collaborate with customers remotely with a rich set of social tools
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17. Engagement with Experts across the Ecosystem
Sales Marketing Support SCM HCM ERP
Delivers
l Higher close rates
l Lower churn of important accounts
l Tighter customer relationships
l Shorter sales cycle
l More competitive wins