1. Business Etiquettes

2. Corporate Etiquettes
• Office space etiquette
• Document standards
• Business dress etiquette
– Introductions
– Phone etiquette
– E-mail etiquette
– Customer service etiquette
– Professional conduct
– Interview etiquette
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3. Office Etiquettes
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Don’t interrupt
Ask permission
Don’t touch
Cubicles do have walls
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4. Dress Etiquettes
• What you wear says something about who you are as an
employee
• It’s OK to be relaxed but not OK to be unprofessional
• Remember the details
• Consider the activity
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5. Introduction Etiquettes
• Persons of lesser authority are introduced to persons of
greater authority
• Power and hierarchy matters
• Gender plays no role in business etiquette, nor does it affect
the order of introductions
 Exchanging Business Cards
 Addressing People
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6. Exchanging Business Cards
• Always have an ample supply of easily accessible cards
• Place them ahead of time in a coat pocket or purse so that
you may have them ready to hand at a moment’s notice.
• Present your cards face up so that to those whom you are
giving it can easily read
• When handed a card, take the time to read it and check to
make sure you have proper pronunciation
• Never turn down a card someone gives you
• Be selective with distributing cards, include cards with
business correspondence
• Don’t be anxious to distributeVidya Bhagwat functions
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• Business cards should not surface during meals, -be discreet.
• Using two hands to present and take the cards looks elegant.

7. Addressing People
• While addressing a person first use the title and surname-Mr.
Gupta. You can also use the full name – Mr Sunil Gupta if it is
a colleague or junior
• Wait for a person to give you the cue to address by first name
– Sunil
• SENIORITY AND OCCASION is the consideration
• In Social settings age is the most important
• Open doors and let ladies walk in first. With a revolving door
the male walks in first and hold it for the woman
• In the escalator male entersby Vidya Bhagwat woman to help
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• In a lift the woman gets out first, but while getting out he
should make sure the door is open for her

8. Email Etiquettes
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Read for content and grammar before sending
Make sure that the grammar and spelling is correct
Be consistent with format
Think before you hit “sent”. Do not use the “ready, aim, fire”
approach for sending e-mails.
Use simple fonts and less colours
Emails should be properly formatted. Use bullet points
Avoid using all capital or lower-case letters
Check before you send if it is addressed to appropriate
person's
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Avoid responding to a general message by selecting the “reply
all”

9. Email Etiquettes
• Do not use jargons or non standard abbreviations
• Check for misinterpretation of message
• Official emails should not be written or constructed or sent
that are emotional or written in defense of an action that was
unpleasant or hostile
• Check if email is appropriate tool
• E-mails should make the point and be short and concise
• Reduce email attachments – use hyper links instead
• Nagging is okay; if someone doesn’t respond in 48
hours, they’ll probably never respond
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10. Professional Emails
• If you really want somebody to do something, CC someone
powerful
• Give a concrete request/task and a deadline
• If you want somebody to do something, make them the only
recipient. Otherwise, you have diffusion of responsibility
• Use email signatures to give professional look to your email
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11. Meeting Etiquettes
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Executive Briefing
Information Sharing
Meeting with a Sponsor (e.g. Site Visit)
Staff Meeting
Team-building
Informal
Others
The primary reason for meetings are to share or
brainstorm information or to develop action steps
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toward accomplishing a goal

12. Effective Meeting
• Be clear about the reasons and the goal of the meeting
• Make an agenda and stick to it. Send it out before the meeting, if
possible
• Agenda
– Topic and Duration
– Presenter
– Facilitator
– Time Keeper
– What to Bring
• Prepare list of appropriate people who need to attend and Location
of the meeting
• Check if the information can be covered in an e-mail, memo, stand
up chat
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• Maintain control of the meeting Vidya Bhagwat
• Don’t get off track

13. Effective Meeting
• Eliminate attendees’ behaviors that are disruptive
• Have a facilitator -- either a professional or ask someone at
the meeting to step into this role
• Watch the time -- do not overrun -- keep the agenda flowing
• Add humor, allow for laughter, have fun --it makes for a much
more productive meeting
• Allow for conflict but deal with it immediately
• Allow for questions, be prepared to answer them
• Wrap the meeting up with what was accomplished and action
items
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14. Common Meeting Problems
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Finishing on time
Can’t make decisions
Dominant participants
Silent Participants
Rehashing decisions
Deal with small fires but not larger issues
Key persons don’t attend
Lack of follow through on tasks
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15. Why Meetings fail?
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Poor Preparation
Ignored agenda
Poor time management
Lack of participation
Strong personalities
Lack of leadership
Lack of humor and fun
No/poor closing
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16. Assignments
1. How would you have a conversation with a client you are
meeting for the first time? Enact the scenario with details of
how you would introduce yourself and your business.
2. Conduct a mock board room meeting in your classroom.
3. How would you resolve a conflict in a meeting?
4. Draft an email to a potential customer who was interested to
purchase a flat in your project.
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