Short presentation of our Crucial Dialogues Model and its foundation Creative Interchange.

1. The Crucial Dialogue
Model
Crucial Dialogues are
‘daily’ applications of
CREATIVE INTERCHANGE

2. Model
The concept ‘model’ as used in ‘Crucial
Dialogue Model’ means a simplified
representation of [a part of] reality.
A model only describes the complex reality in a
simplified way, and is therefor never ‘correct’.
Thus a model can continuously be improved,
also ‘our’ model.
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3. Essentially, all models are wrong, but some are useful
George E.P. Box
British mathematician and
professor of statistics at the University of Wisconsin
Q: Why do I think my model is useful?
A: Because it taught me a lot, even after I developed it. Just as
another model I developed in the nineties: ‘The filtering
Tower’.
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Model

4. Dialogue
 DiaLogos;
 Dia means through ;
 Logos means “the word”;
 Peter Senge: “Flow of Meaning” ;
 Dialogue: “Flow of meaning in words
and images through the participants of
this form of conversation”.
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5. What Makes a Dialogue Crucial?
According to Patterson et al. the ‘crucial’
dialogue should have following characteristics:
 There is a problem;
 The insights regarding this problem are
substantial different
 The conclusion of the conversation is really
meaningful;
 Emotions are firing.
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Crucial Dialogue Model is based on:
Creative
Interchange
Henry Nelson
Wieman
(Man’s Ultimate
Commitment)
Charles Leroy
Palmgren
(The Chicken
Conspiracy &
The Flight of the
Eagle)
Crucial Dialogue Model

7. Facts, Observations,
Objective Data
Feelings, Emotions,
Creative Tension
Beliefs, Suppositions,
Expectations, Mindset,
Frame of Reference
Strategy, Resources,
Approach, Action Plan
Commitment
(PCCP)
Definition of
Problem
Result:
a
(temporary)
Insight
Result:
a
(temporary)
Decision
LEARNING CHOOSING
?
COMMUNICATION IMAGINATION
APPRECIATION TRANSFORMATION
REFLECTING DECIDING
Four phases of the ‘Lemniscate’
Crucial Dialogue Model
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8. The Crucial Dialogue Model: 4 Phases,
8 Basic Conditions & 16 Skills
Communication:
 Basic conditions: Trust and Openness
 Skills: Crucial Question, Advocacy and Inquiry, Non verbal
communication and Confirmed Paraphrasing
Appreciation:
 Basic conditions: Curiosity and Tolerance for Ambiguity
 Skills: Asking Questions, Finding Positives, Integrate Differences
and Use of Mental Models
Imagination:
 Basic conditions: Connectivity and Creativity
 Skills: Reframing, Use of Analogies, Use of Metaphors and 4
Plusses and a Wish
Transformation:
 Basic conditions: Tenacity and Interdependance
 Skills: Repetition & Evaluation, Feedback (PR & C), Dare to
Change and Process Awareness
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9. The Middle of the
Crucial Dialogue Model?
In the middle of the Crucial Dialogue Model there is
not only the question to be answered or the problem
to be solved.
In the middle you'll find too: those who will answer the
question or the ‘problem’ owners AND solvers, with
their:
 Intrinsic worth (the head of the butterfly);
 Core values and qualities (the body of the butterfly);
 Personal Purpose, Positive Intention and Personal
Commitment (the tail of the butterfly)
This leads to following ‘Butterfly’ diagram:
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Crucial Dialogue Model … Butterfly