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Empowerinng Staff Through Tech Skills Building: Tech2Know?

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Sarah Houghton
Sarah Houghton

Presentation for Computers in Libraries 2009.

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Rockin' Staff for Everyone: Empowering Your Staff Through Technology Skills Building Sarah Houghton-Jan Digital Futures Manager, San Jose Public Library Author, LibrarianInBlack.net
The Problem ,[object Object]
The Idea ,[object Object],[object Object]
“ So, Sarah... Do tell us what happened!”
It didn't happen. Plus, I cried (just a wee bit) .
Lessons Learned :[ ,[object Object],[object Object],[object Object],[object Object]
Tech2Know Program Plan ,[object Object],[object Object],[object Object]
3 Follow-up Elements ,[object Object],[object Object],[object Object]
Some core principles of the Tech2Know program (and other successful staff training programs)‏
Allen County Public Library's “Innovation Through Technology” Program: http://blog.acpl.lib.in.us/blog/?p=202 Photo by Helene Blowers: http://flickr.com/photos/hblowers/1109669563/
 
Why Invest in Staff Tech Training? Show institutional commitment to lifelong learning Strengthen staff skills and confidence Save money Improve customer service Increase staff retention rate Increase efficiency and productivity Motivate staff to keep learning
What does your staff need to know how to do with technology to do their jobs well? Photo by Korean Resource Center: http://flickr.com/photos/krcla/1376627377/
Benefits of a Skills-based Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Project Planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Planning Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ensure Staff Buy-In ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ensure Admin Buy-In ,[object Object],[object Object],[object Object],[object Object]
Creating a Training Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Four Types of Learning
Scheduled Learning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Unscheduled Learning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ongoing Learning ,[object Object],[object Object],[object Object],[object Object]
Elearning Options ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Training Tips ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Become a Better Trainer ,[object Object],[object Object]
Tales from the Dark Side (aka how to sabotage your staff's training)‏ ,[object Object],[object Object],[object Object],[object Object]
Ongoing Reassessment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Staff Who Don't Meet Expectations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measuring Your Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Celebrate Successes! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Have a gaming party! Photo by Jenny Levine: http://flickr.com/photos/shifted/2113776727/ Staff trading cards! Image by me.
Have cake! Photos by Homer Township Library: http://flickr.com/photos/homerlibrary/433104519/ and http://flickr.com/photos/homerlibrary/433102240/in/photostream/
Resources ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Ask her anything. Really!

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Empowerinng Staff Through Tech Skills Building: Tech2Know?

  • 1. Rockin' Staff for Everyone: Empowering Your Staff Through Technology Skills Building Sarah Houghton-Jan Digital Futures Manager, San Jose Public Library Author, LibrarianInBlack.net
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  • 4. “ So, Sarah... Do tell us what happened!”
  • 5. It didn't happen. Plus, I cried (just a wee bit) .
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  • 9. Some core principles of the Tech2Know program (and other successful staff training programs)‏
  • 10. Allen County Public Library's “Innovation Through Technology” Program: http://blog.acpl.lib.in.us/blog/?p=202 Photo by Helene Blowers: http://flickr.com/photos/hblowers/1109669563/
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  • 12. Why Invest in Staff Tech Training? Show institutional commitment to lifelong learning Strengthen staff skills and confidence Save money Improve customer service Increase staff retention rate Increase efficiency and productivity Motivate staff to keep learning
  • 13. What does your staff need to know how to do with technology to do their jobs well? Photo by Korean Resource Center: http://flickr.com/photos/krcla/1376627377/
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  • 20. Four Types of Learning
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  • 32. Have a gaming party! Photo by Jenny Levine: http://flickr.com/photos/shifted/2113776727/ Staff trading cards! Image by me.
  • 33. Have cake! Photos by Homer Township Library: http://flickr.com/photos/homerlibrary/433104519/ and http://flickr.com/photos/homerlibrary/433102240/in/photostream/
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