Opportunities and challenges in the Smart Store of Tomorrow

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Commerce de détail Business Carrière

Opportunities & Challenges in the
Smart Store of Tomorrow
Store Conference 2014
#SMARTSTORE14

Audrey Carr
VP Strategy
Jim Reynolds
Director, eCommerce
Product Management
Jacob Kennedy
Senior Online
Product Manager
Nick Koudos
Co-Founder
Paul Reid
VP, Store Operations

“The big shift is that while stores are
ceasing to be vital for the distribution of
products, they are becoming profoundly
crucial for the distribution of experiences.”
- Doug Stephens, Retail Prophet

Proprietary & Conﬁdential
How do you see the in-store
experience evolving over the next
5-10 years? What characteristics
will deﬁne the smart store of
tomorrow?

Proprietary & Conﬁdential
What opportunities do you see for
retailers to bridge the gap
between the online and in-store
customer experience?

Proprietary & Conﬁdential
What trends or technologies do
you see having the greatest
impact on the evolving
relationship between physical and
digital retail?

Proprietary & Conﬁdential
What new services and
experiences are you enabling by
bringing new technologies into the
retail environment?

Proprietary & Conﬁdential
What advice would you oﬀer to
retailers piloting and deploying
various digital in-store programs
and technologies?

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Opportunities and challenges in the Smart Store of Tomorrow

1. Opportunities & Challenges in the Smart Store of Tomorrow Store Conference 2014 #SMARTSTORE14

2. Audrey Carr VP Strategy Jim Reynolds Director, eCommerce Product Management Jacob Kennedy Senior Online Product Manager Nick Koudos Co-Founder Paul Reid VP, Store Operations

3. “The big shift is that while stores are ceasing to be vital for the distribution of products, they are becoming profoundly crucial for the distribution of experiences.” - Doug Stephens, Retail Prophet

4. Proprietary & Conﬁdential How do you see the in-store experience evolving over the next 5-10 years? What characteristics will deﬁne the smart store of tomorrow?

5. Proprietary & Conﬁdential What opportunities do you see for retailers to bridge the gap between the online and in-store customer experience?

6. Proprietary & Conﬁdential What trends or technologies do you see having the greatest impact on the evolving relationship between physical and digital retail?

7. Proprietary & Conﬁdential What new services and experiences are you enabling by bringing new technologies into the retail environment?

8. Proprietary & Conﬁdential What advice would you oﬀer to retailers piloting and deploying various digital in-store programs and technologies?

9. Audience Q & A

Opportunities and challenges in the Smart Store of Tomorrow

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Opportunities and challenges in the Smart Store of Tomorrow