Robots and Pencils has been active in the EDU space with Salesforce since 2014, most notably with the launch of the TEx app for the University of Texas, version one of which launched in 2015. We continue to find new and innovative ways to leverage the power of Salesforce for EDU. According to BI Intelligence, Facebook Messenger was the #1 downloaded app of 2016, and 80% of teenagers are using it as their first or second means of communication. Using a Facebook Messenger chatbot that is connected to Service Cloud and Advisor Link, we engage students by facilitating document submission, advisor appointments, and student check-ins to maximize student persistence and success. Repetitive tasks are offloaded from university staff to the bot, empowering staff to focus on one-to-one student advising.

1. Chatbots for Education:
Meeting Students Where
They Are
Ryan Gialames, Director of Product Design @ Robots & Pencils

2. ROBOTS AND PENCILS IS A DIGITAL
INNOVATION AGENCY COMPANIES
ENGAGE TO CREATE WHAT’S NEXT.

3. Robots & Pencils
Expertise in Education
Robots and Pencils has designed and developed over 20 educational platforms
and mobile apps that have made learning more accessible, interactive and
personalized for thousands of individuals across North America.

4. Discover Entrepreneurship!
Educating 10,000+ students on entrepreneurship

5. Career Education Corporation
Designing engaging mobile experiences for faculty

6. Texas OnCourse
Career education done differently

7. TEx, A Total Educational Experience
Ditching textbooks for iPads in The University of Texas System

8. 🤖

9. 🤖
🎓

10. “How many of you have interacted with
a chatbot?

11. 59 60
% %
of US Millennials of US Gen Xers
have used chatbots on
a messaging app
- Gartner

12. By 2020, the average person will
have more conversations with
bots than with their spouse
- Gartner

13. “How many of you are considering or
actively pursuing a chatbot strategy for
your institution?

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19. Facebook Messenger was the the #1
downloaded app of 2016
80% of teenagers are using it as their first
or second means of communication
- BI Intelligence

20. Welcome & congratulate
each student personally.

21. Prepare & guide students
through Financial Aid
processes.

22. Drive task completion and
provide helpful context.

23. Collect insightful
responses and react
accordingly.

24. Provide important nudges
and reminders.

25. Deliver learning content in
new and exciting ways.

26. Answer student's
questions in real-time and
expand your NLP
knowledgebase.

27. Let’s Chat about Chatbots!
I’d love to hear any ideas you might have for the use of chatbots in education.
• I’ll be hanging out in the quad and networking rooms and would love to talk.
Robots and Pencils is releasing our chatbot solution for education very soon.
• We are seeking design partners to help us shape the administration and authoring.
Visit SOCRATES.CHAT
• To sign up for updates or schedule a time to talk with the team.

28. Socrates.Chat
RobotsandPencils.com
@gialames