Webinar: Learn how to deal with 5 common O365 technical issues
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Thousands of organizations and 70 million users have migrated to Office 365. But what happens next? In our newest webinar, we uncover the 5 most common technical issues that arise when operating Office 365. You will hear from John Byrne, the Managed Service Advisor for Microsoft, about what the key difference is between managing an O365 environment vs. on-prem. You will also learn about the remarkable capabilities of O365, including: data center savings, availability of applications, and access to the latest technologies. In more detail, you will: Learn how to structure your team to manage costs and end-user support Gain helpful advice, tips and processes from your peers and case studies Get free resources to continue your learning See how to manage Office 365 (admin, mentorship, support) to ensure proper setup and ongoing maintenance of your mission critical systems Participate in a live Q&A session where you can ask your questions on Office 365 management
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Webinar: Learn how to deal with 5 common O365 technical issues
- 1. CONSIDERATIONS FOR AN o365 ENVIRONMENT
- 2. POLL QUESTION Have your administrative responsibilities changed as a result of your O365 migration? • There has been no change in our O365 admin responsibilities as a result of the migration. • Yes, our Office365 admin responsibilities have increased, and I would like Softchoice to help me understand options available to me to better manage these responsibilities. • We haven’t migrated to O365 yet, but would like Softchoice to help us learn more about what O365 can do for our business. • I don’t know.
- 3. INTRO: Your Presenter John Byrne Managed Service Advisor Richard Carson Manager Services Marketing
- 4. AGENDA • Digital Transformation • What is Office 365? • Why are clients choosing to move to Office 365? • New paradigm of responsibility • Internal Silos – Infrastructure, Data, Operational Process • How can Softchoice help? • Q&A
- 5. THE BIG PICTURE Gartner predicts that 90% of clients will be leveraging cloud office systems, with Microsoft Office representing 85% of the overall market. Office 365 has the title of being the fastest Microsoft solution to reach a billion dollars AND has still maintained a mind-blowing 70% growth rate in MS FY’15.
- 6. OFFICE 365 The most complete, secure cloud productivity service Authoring Word Excel PowerPoint OneNote Mail & Social Outlook Exchange Yammer Sites & Content Management OneDrive SharePoint Delve Chat, Meetings & Voice Skype Analytics Power BI Delve Analytics Secure and Compliant ExtensibleManageable Always up to date
- 7. WHY OFFICE 365 Clients move to O365 for a variety of reasons • Licensing: Per user Licensing • Procurement Convenience • Operational / Infrastructure FOCUS FOR TODAY
- 8. POLL RESULTS
- 9. SHARED RESPONSIBILITY CUSTOMER RESPONSIBILITYMICROSOFT RESPONSIBILITY
- 10. INTERNAL SILOS Servers Storage Networking Applications Telephony End user / Desktop Facilities Security CLIENT IT ROLES IMPACTED BY OFFICE 365
- 11. INFRASTRUCTURE Networking concerns Data residency requirements Backup and high availability HOW THIS AFFECTS YOU • Inability to plan effectively – you can’t predict the impact of new services or applications on the network • Lack of visibility and insight – you can’t collect the right information and lack the skills, time or tools to turn existing data into an action plan • Unknowns stall progress and introduce risk – you struggle to gain visibility into what is in your network and what is supported TO ENSURE THEIR NETWORKS ARE EFFECTIVELY SUPPORTING CURRENT AND FUTURE INITIATIVES AS BANDWIDTH NEEDS GROW. THIS MEANS A FOCUS ON: • Reliability (network uptime, security) • Scalability (accommodate future bandwidth needs) • User satisfaction (app performance) • Efficiency (minimizing costs)
- 12. DATA CONSIDERATIONS 3 Ws & a H What data do you need to Migrate Who needs to have access to it Garbage in Garbage out • Mailbox Size • Delegates E-MAIL • User Roles • Sharing PERMISSIONS • Types • Calendars FILE DATA Why is the data moving How do you plan to move the data
- 13. Q&A
- 14. OPERATIONAL CHALLENGES Understanding how to continuous improve and manage your services will ensure continuous success Sustain Understanding how to report and analyze the health, compliance, and usage of data in your organization will enable you to monitor success Analyze Understanding how to apply these tools in the best and most efficient way along with user adoption will ensure success Implement & Adopt Understanding what’s available and how and where to leverage the tools is critical for success Knowledge Understanding gaps and benefits early helps organizational change to adhere to these principles Discover Skill Gap & Pace of Change Managing & Measuring User Adoption Unplanned Outages & Adapting Processes
- 15. OPERATIONAL SUPPORT OF AVAILABILITY AND PERFORMANCE ERRORS ARE THE RESULT OF MISCONFIGURATIONS Source: Enterprise Management Association Manual configuration errors cost companies $72,000 per hour. $72,000 Through 2015, 80%of outages impacting mission-critical services will be caused by people and process issues Source: Gartner 60%
- 16. WHAT IF THERE WAS A BETTER MORE EFFICIENT WAY?
- 17. SOFTCHOICE SERVICES ACCELERATE YOUR JOURNEY TO THE CLOUD Assess Plan Architect TechCheck Assessments Licensing Consulting Technology Roadmap Setup Activate Provision Office 365 Jumpstart Service Remediation Migration Implement Office 365 Accelerator Service Support Manage Insight Office 365 Keystone Managed Services Office 365 End User Support Services User Adoption Services SOFTCHOICE OFFERINGS
- 18. SOFTCHOICE OFFICE 365 DASHBOARD Gain information relative to the use of Office 365, the licenses consumed, as well as a management interface to see and enable application usage.
- 19. WHY SOFTCHOICE FOR OFFICE 365 North AmericaBREADTH Microsoft Operational Excellence Award (2015) EXCELLENCE Over two Decades of Deep Relationships with Microsoft HISTORY 24X7 Managed Services Focused on Cloud & On-prem Workloads MANAGE Microsoft Programmatic Funding Resources NAVIGATE Senior Resources in Enterprise Microsoft Cloud Architecture EXPERTS
- 20. NEXT STEPS Architecture guidance and support, white board session with a Solutions Architect: Office 365 Readiness Licensing, analysis and cost guidance with a Microsoft Solutions Specialists Contact Luke Black at Luke.Black@Softchoice.com if you are unsure of who your Softchoice Account Representative is.
- 21. Q&A
- 22. Thank You
Notes de l'éditeur
- Demo – deployment of VM with encrypted storage and all supporting infrastructure
- We have learned that every customer is at a different place on their journey to the cloud. If you think of this as a pendulum the customers on the left side are just getting started, and need consulting, roadmap planning, and architecture design to determine their current state, and develop a future state plan. We have 3 services to assist customers in that area. Once you own the cloud, the second phase is getting it setup, activated, and provisioned. This is a common area where mistakes can occur. We have developed a proven approach that insures your tenant is setup, provisioned, and activated properly. This is our Jumpstart service, and its at no cost to you. We also offer complete infrastructure remediation, migration, and implementation services. Often, we find we have to clean up AD environments, or do some other prep work prior to the deployment of O365. Finally, we have a portfolio of managed services that provide ongoing 24X7 proactive support, unlimited configuration mentorship, and even end user support services. Finally, we also have learned that creating a plan for end user adoption is critical to a successful project rollout, and so we can help there too. Ultimately, all of these services are designed to help you accelerate your journey to the cloud, and achieve a faster time to value and improved ROI.