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Creating Magic - A Summary

  1. The author shared the common sense practices in leadership & management that proven to be powerful to be a successful leader & manager, but a lot of leaders & managers have forgotten it
  2. Know your team
  3. Let you team get to know you
  4. Greet people sincerely
  5. Reach out to everyone on your team
  6. Communicate clearly, directly, and honestly
  7. Stand up for the excluded
  8. Forget about the chain of command
  9. Don’t micromanage
  10. Design your culture
  11. Remember that responsibility and authority go hand in hand
  12. Make every position count
  13. Get as flat as you can
  14. Eliminate overwork
  15. Rethink the meeting structure
  16. Anyone can take responsibility for change
  17. Be prepared to take risks
  18. Expect resistance
  19. Don’t try to win every battle
  20. The lines of accountability, responsibility and authority are clear
  21. Decisions are made easily and efficiently
  22. Information flows to all levels smoothly
  23. Don’t settle for a clone
  24. Look for good people in unlikely places
  25. Involve the team in the selection process
  26. Select by talent, not by resume
  27. Find a good fit
  28. Hire people who are smarter and more talented than you
  29. Ask revealing questions
  30. Use structured interviews when possible
  31. Find out what really matters to your applicants
  32. If possible have candidates demonstrate their expertise
  33. Select the best candidate, not the best one available
  34. Look for people to nurture and promote
  35. Constantly evaluate performance
  36. Recognize when the job doesn’t fit the talent
  37. Terminate quickly and kindly
  38. Take your role as a teacher seriously
  39. Become a COACH
  40. Teach by example
  41. Teach the principles of great service
  42. Train people for magical moments and take 5s
  43. Teach them how and where to spend their time
  44. Communicate constantly
  45. Give feedback immediately and effectively
  46. Listen to your customers
  47. Learn firsthand what’s working and what’s not
  48. Constantly query people
  49. Harvest process solutions from employees
  50. Try an audit exchange program
  51. Stay technically up-to-date
  52. Think ahead
  53. Look at your personal processes
  54. Expect resistance
  55. Get a ground-level view
  56. Meet regularly with direct reports
  57. Assemble small groups
  58. Make them feel safe
  59. Probe for the whole story
  60. Answer the tough questions
  61. Get formal feedback about yourself
  62. Recognize employees by name
  63. Catch them doing something right
  64. Make it public
  65. Include their families
  66. Recognize and encourage good ideas
  67. Give extra ARE to front line employees
  68. Make ARE a natural part of your routine
  69. Fill in your gaps
  70. Master business fundamentals
  71. Learn from the best
  72. Learn from your competitors
  73. Keep up with your colleagues
  74. Study your customer base
  75. Follow the compass
  76. Expand your horizons
  77. Do what it takes to get the job done
  78. Set high standards
  79. Have a positive attitude
  80. Look and carry yourself like a professional
  81. Be a full-time professional—even when the curtain is down
  82. Model personal ownership
  83. Don’t lose your sense of humor
  84. Be a great partner
  85. Live your values
  86. Train for character, not just skill