The author shared the common sense practices in leadership & management that proven to be powerful to be a successful leader & manager, but a lot of leaders & managers have forgotten it

Know your team

Let you team get to know you

Greet people sincerely

Reach out to everyone on your team

Communicate clearly, directly, and honestly

Stand up for the excluded

Forget about the chain of command

Don’t micromanage

Design your culture

Remember that responsibility and authority go hand in hand

Make every position count

Get as flat as you can

Eliminate overwork

Rethink the meeting structure

Anyone can take responsibility for change

Be prepared to take risks

Expect resistance

Don’t try to win every battle

The lines of accountability, responsibility and authority are clear

Decisions are made easily and efficiently

Information flows to all levels smoothly

Don’t settle for a clone

Look for good people in unlikely places

Involve the team in the selection process

Select by talent, not by resume

Find a good fit

Hire people who are smarter and more talented than you

Ask revealing questions

Use structured interviews when possible

Find out what really matters to your applicants

If possible have candidates demonstrate their expertise

Select the best candidate, not the best one available

Look for people to nurture and promote

Constantly evaluate performance

Recognize when the job doesn’t fit the talent

Terminate quickly and kindly

Take your role as a teacher seriously

Become a COACH

Teach by example

Teach the principles of great service

Train people for magical moments and take 5s

Teach them how and where to spend their time

Communicate constantly

Give feedback immediately and effectively

Listen to your customers

Learn firsthand what’s working and what’s not

Constantly query people

Harvest process solutions from employees

Try an audit exchange program

Stay technically up-to-date

Think ahead

Look at your personal processes

Expect resistance

Get a ground-level view

Meet regularly with direct reports

Assemble small groups

Make them feel safe

Probe for the whole story

Answer the tough questions

Get formal feedback about yourself

Recognize employees by name

Catch them doing something right

Make it public

Include their families

Recognize and encourage good ideas

Give extra ARE to front line employees

Make ARE a natural part of your routine

Fill in your gaps

Master business fundamentals

Learn from the best

Learn from your competitors

Keep up with your colleagues

Study your customer base

Follow the compass

Expand your horizons

Do what it takes to get the job done

Set high standards

Have a positive attitude

Look and carry yourself like a professional

Be a full-time professional—even when the curtain is down

Model personal ownership

Don’t lose your sense of humor

Be a great partner

Live your values

Train for character, not just skill